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March 2024 by Michael Remlinger
A while back ago I added a friend to my account.the account was set up wrong. For some reason every other month we can pair account if mine went through hers did not refers with through mind did not for months the manager has done find. My a couple weeks ago he said he would fix it he did not.today. My did not go through.but yet this time it's my fault.Ever since he took this location over his gone downhill. The manager below him who used to be the manager how this place. Looking amazing and running amazing. I don't know how hard it is to fix an account that was set up wrong.He knows it was said of wrong told me he would take care of it. The worst cases hes the one that said it up.we get. I was refused to access to the gym today perez denny sends me cancellation Email saying people can still use gym for 60 days after cancelation due to covered stuff.I will continue to leave a negative review on every website everyday.
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March 2024 by rick paganini
The one in Downtown Pasadena is OK.Staff is pleasant, but their equipment is old and needs attention. Other than that, place is clean and descent.
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March 2024 by Austin Tillson
Nice gym has every single piece of equipment my body responds well too any cameras in the parking lot? Somebody hit my car and fled the scene causing minor damage
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March 2024 by Ametria Tate
I really enjoy working out here and I like all their equipment better than any other 24 Hour Fitness. However, there is this one guy in the gym who has tattoos, bald and has thick prescription glasses every day he slamming weights on the floor, slamming machine equipment after use and I’m sure that some of the machines that I like to use are often broken because of him, I really hope someone talks to him. I take away one star because nothing is being done about this guy, slamming machines and weights.
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December 2023 by Razelle
Wanted to check out a few gyms in the area for when I come and visit my grandparents. I didn’t want to purchase a membership yet but this guy (heavier latino, about 6 ft) was very persistent about me signing up. I know these reps make commission but when I signed up for the 3-Day pass, he me told me he technically doesn’t have to give it to me and that it says it in the email they sent me. I pulled up the email and he sat there for 5 minutes but couldn’t even find this so called disclaimer. He also mentioned that he “technically” doesn’t have to give it to me because I was a previous member even though I have never had a membership. He again tried to prove me wrong by pulling up my file but when he did, it showed exactly what I told him. That I’ve been to this location once through the buddy pass but never signed up myself. He was being extremely rude and even invaded my personal space by being less than a foot in front of me. Also another man (assuming he is the manager - filipino ethnicity), intervenes and it almost seems like neither of them wanted me to come in unless i signed up for the membership.If any corporate is reading this, review the footage on 12/12/23 @ about 6 pm. I’m 5’3 wearing a gray & green sweater with black leggings. I felt so uncomfortable by the end of the visit that I decided to just leave and not cause a scene. I was being very polite and was very confused why this all even happened in the first place.Very unprofessional, lack of good customer service, clearly money driven. I don’t recommend this location and definitely believe this situation should be checked on.
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December 2023 by kathryn Cedeno
Not very cleanliness. Nobody was at the front desk.. trash all over ..women's locker room was nasty..
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September 2023 by Ernesto Padilla
I’ve been coming to this gym for about 15 years. I used to love the flexibility of it being opened 24 hours. I know it can’t probably go back to that but I would at least like it to go back to at least being opened to 12 pm. I work late and get out late so I barely have enough time to go to the gym only go two times a week because of my work. If it was opened to at least too 12 pm Monday to Friday I may be able to push myself to come at least 4 times a week.
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August 2023 by Valente Valentin
Called today 08/14/2023 starting 7:48pm, 7:49pm and 7:51pm. First time got hung up on before they said hi. Second time they picked up call and listened, third time hung up!THAT INDIVIDUAL IS A STRAIGHT DIRT BAG!! Wonder why businesses close because of this behavior that is not dealt with in a serious manner!To much pampering and disrespect for both Customers old and new.Sending a message to Corporate they will find that Piece of trash no good for nothing Lazy inadequate individual!No stars!!
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August 2023 by Patricia Russell
Yeah wish I could give ZERO stars why name yourself 24 hour fitness if you close at 9pm what a waste of my time and gas. Didn't think to Google hours because you guys are name 24 HOUR FITNESS
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August 2023 by Bianca Covarrubias
Most disgusting and dingiest 24 i’ve been to. The sauna smells like onion all the time the floors look grimey , the equipment looks like its barely wiped with a layer of crust on some of the handles just very ghetto gym
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July 2023 by Infanta Z.
Ryan (maybe he is the manager according to how he speaks with other friendly employees) is terribly rude!!!! I barely asked for anything in this location, but needed log in wifi to answer some emails. When I asked Ryan, he said he was super busy and turned away like no his business!!!! I was shocked and had to ask him who could help me!!! The receptionists are friendly n helpful.
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July 2023 by N J.
Always something with this location. From equipment to workers. If you ever have your car parked in the structure know the person who takes care of the "cleaning" blows dirt all over the vehicles. This was approximately 1255pm on 07/20/23.
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June 2023 by Christina T.
I haven't been to this location to utilize the weights or machines at this time. This review is strictly for the Body Combat class with Scott. I really enjoy this class and you can adjust the moves to your level. Scott does a good job showing the different difficulty levels. I've been working at a level 1 and still get a good sweat going. This class is very popular. The exercise room is usually full. I'd recommend this class for a fun way to get some cardio in. The parking is in a structure (free, not secure) and it's right next to Kaiser. Parking is not allowed in the Kaiser lot but I don't think anyone checks. Staff has been nothing but friendly and helpful when I have been in this location. I brought a friend on my buddy pass and they were attentive when I was having issues with the electronic sign in. Overall, I've had a good experience here!
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May 2023 by Donald L.
Just renewed my membership after the Covid years. This place is filthy. Just went into the steam room and it smelled like someone urinated in it. To top it off the people there have no gym etiquette. They leave the machines all sweaty and don't wipe them down.
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May 2023 by Adriann Esquivel
This is my first gym I've ever been to so I don't really know the rules or how it's supposed to look or or smell but I love this gym I love it even more now that I went to the glendora 24 hours that place was disgusting their machines didn't work I just wasn't feeling it I felt like I was cheating on my gym. I really like the morning/afternoon crowd they are more calm ...the night crowd are pretty rowdy Meatheads but I love the placement of the machinnes they seem convenient.... people are friendly (if u have to talk to them) the front desk is friendly they're really supportive of me which is very cool because they don't need to give a s***.
