-
November 2023 by Uz Chavez
During my oil change I was told my battery was bad drove to this location auto zone la puente rd because I have warranty and the guy lied and said it was good. Went for second opinion to Diamond bar and They were honest and honored my warranty avoid this location go to Diamond Bar.
-
November 2023 by Larry Smituutb n. h
Ruben is the worker to go to, he was nice & patient, he helped me find the right part for my car.
-
November 2023 by A Syed
It was conveniently located in the strip mall. Lots of parking available. The front desk per was polite tryouts to help. Parts weren't able to find but at least tryouts. Effort couldn't ? let's go. Apparitions. Kindly.
-
November 2023 by Pete Puebla
Would give this place more stars but because of their point loyalty rewards system, I prefer going to O'Reilly.If the rewards program wasn't such a bad system I'd give this place 4 or 5 Stars.The staff here is very friendly and helpful. They have most items in stock and I've only had an issue once before trying to find a replacement battery which they didn't have in stock.The prices are decent and competitive.I had no problem replacing a battery that was covered by warranty except for the fact that it wasn't in stock, but they still honored the warranty with no issues.They do recycle oil, and check engine lights. They don't check alternators unless you remove the alternator from the vehicle.I'm sure all the parts and tools are quality.The store hours are good.If they improved their reward system, which is a corporate issue, and improved their services, like checking alternators without removal, I'd give them more stars.
-
November 2023 by Arthur Sun
So helpful, so efficient. The battery change was smooth. 10/10 would come again
-
October 2023 by Daniel Serper
The service here was outstanding. I didn't catch his name, but the manager tonight went above and beyond. Can't say that about all their stores. Thank you.
-
September 2023 by John
Few years ago , an autozone employee in Inland Impire checked and changed my car battery in a very professional way. And I was very happy about it.This time, I went to 19040 La Punte Rd West Covina autozone store since I was in the area . I thought I would get same service as store in inland Empire. But i was wrong ; I got bad customer service. The employee didn’t smile and seems to bothered to help a customer. He gave me cold reception from very beginning . After I spend $ 230, I expected him to change my car battery as courtesy and above all good service. But he didn’t . He is like , “ here is the battery “ , and he walked away. He didn’t even explain to me why he charge me extra $22 (core charge). I asked him “ do I get a refund if I return my old battery?” . He said “ yes” and again cold reception. I was speechless . He explains nothing and he does nothing.While I was Changing my battery outside the store, I saw him leaving for the day . I guess that is the reason he was rushing me to leave the store . Or may be he doesn’t want to get his hand dirty changing battery ?.It was a mistake coming to West Covina store. But I will go my inland Empire auto Zone who provides excellent service all the time. Also, Unlike this employee , the Inland empire autozone employees dress professionally and are presentable .
-
September 2023 by Rob S
Was there and needed a lot of help trying to figure out some issues with my car fuses. Rich R was very helpful and didnt make me feel uncomfortable for not knowing anything about some fuses lol. Thanks Rich
-
August 2023 by Daniel Prendiz
I’ve been to AutoZone in many cities .This is my local AutoZone. I’ve been here many times and bought parts and accessories for my Acura we also have a Honda and Chevy in the family. We come here for our auto parts needs .The employees are really knowledgeable in giving you the right part, they’re also courteous and friendly. This AutoZone is fairly big and well stocked with what you may need. I had a problem with a battery that was under warranty but they could not find my name or number ,the district manager straighten that out for me real quick and I appreciate that.The parking is a shared parking lot with other businesses. The handicap stalls are at the front entrance AutoZone is open from 8 AM to 9 PM.
-
June 2023 by Jimmy Kim
Need more customer service, aside of that all good.
-
May 2023 by Dion Coleman
It is with trepidation that I sometimes go into businesses to do business, there is such a lack of friendliness and professional expertise at a lot of places. I did not find that to be the case at this place of business. Not only was Jack, professional, helpful he was very insightful and courteous in every dealings I’ve ever had with him, as well as the rest of the staff. If I have to drive extra miles to go to this AutoZone, I would.
-
April 2023 by ANNA HERNANDEZ
Amazing customer service, I went in late at night needing oil for my car and Rich helped me not only to pick the best oil for my car but once he put the oil in my car and saw the check engine light was on he took that extra step to diagnose my car and tell me what my problem was. He saved me hundreds of dollars. Thank you Rich your awesome. I recommend this location to all.
-
March 2023 by Adrenaline Junkiesz
Joshua helped me find windshield wipers and put them on for me in the rain even tho he had a cast on he went above and beyond :)
-
February 2023 by Ghost
Friendly staff went today in the morning and Joshua helped me get the ball joint press very helpful and quick service 10/10
-
February 2023 by Victor Lucas
Great place to get parts