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July 2024 by Hing Yuen Woo
Clean, quiet, comfortable. Staff was small but friendly. The free breakfast offers a good variety of food.
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July 2024 by Marilyn Cruz
We were impressed by the spacious and cleanliness of the room, and the breakfast was the best I've had in a small hotel. It was within walking distance of a plethora of department stores and restaurants, as well.
Rooms: Clean and spacious
Walkability: Walking distance of a variety of stores and restaurants.
Noteworthy details: Staff was friendly and helpful.
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July 2024 by Elizabeth Holiday Sanders
Great hotel. Great location. Loved that they had an underground parking garage with elevator access! Rooms were big, beds comfy, clean. Wish they had a microwave in the room, but we just used their microwave in the dining area. Good breakfast. Will definitely stay there again!
Food & drinks: Close to restaurants and shopping malls!
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June 2024 by Mike Anderson
Everything was excellent. The room, the breakfast and the pool. Highly recommend.
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June 2024 by Violet Ray
No. Just No. I know this is supposed to be a Best Western Plus but it was so mediocre at best. The front desk service was slow to respond to just about any request, they refused to hand you things over the front desk counter and instead tasked house keepers with taking it up to you. Slowest elevator in history. The ac in room was busted and outdated and made a loud plane noises when it was actually running. The Mini fridge in the room took two days to actually get to cold fridge temperature. There is one communal microwave in the lobby for all hotel guests, none in rooms, and it’s old and sucked. Oh and biggest failure? The Hot tub (which I called to verify worked before I booked four weeks before hand) didn’t work at all and was broken. The front desk told me it was working and then it wasn’t. Also, the hotel in the gym sucked and none of the machines actually worked except for one sitting bike.
Outdated, expensive and so NOT worth it. Don’t do it.
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June 2024 by Doris Nosworthy
Friendly staff
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June 2024 by 김빌리
Good value accommodation
Simple breakfast and coffee provided at all times
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May 2024 by John Albano
Provide ADA accommodations which was excellent. Also the breakfast was excellent. Staff provi outstanding service
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May 2024 by Mss RR
Peaceful, clean. Friendly the breakfast. It's amazing
Rooms: The room's extremely clean. The maintenance staff are amazing
Safety: The safety it's wonderful. The parkings are safe
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May 2024 by Collin Crawford
They did a nice job with the remodeling but didn't replace the windows. Upper floors still open fully don't seal. Pray you don't get a room facing the freeway, you'll never sleep.
Rooms: Beds are almost bricks.
Safety: Windows open fully
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April 2024 by MountainGirl
Pros: friendly staff, clean rooms, clean common areas, comfortable beds, nice toiletries provided, ample traditional breakfast selections, efficient member check-in, those orange easy chairs (see notes below)
Cons: some traffic noise affects all hotels on the row, small parking spaces
I stay here with some frequency for work, and both the front desk staff and housekeeping staff are always friendly and helpful. Staff are quick to respond to requests or issues, even when busy. The dining room is kept clean, the food fresh and frequently replenished, and the staff are attentive. My rooms have always been very clean and well-stocked, with comfy beds. Those new squeezy bottles of body wash, shampoo and conditioner are quite nice, and pleasant to use with a gentle natural citrus scent. I like the decor of this hotel, kind of a vintage 70s cool vibe to the main lobby, and a 90s earth tone warmth everywhere else. I'm obsessed with the comfy orange chairs in the rooms, and spend a lot of time curled up in them. Part of their charm is their happy color. I hope the hotel never changes to that common, overused grey scheme that I've seen so many hotels remodel in, as it is impersonal, unfriendly and rather depressing (that 'exam room grey' that's everywhere). These rooms are done in shades of sand, orange and brown, and always feel more homey and welcoming.
I can't speak to the pool area, as I've never been, but I do often spend time in the lounge area. It's not huge but it's nice, with seating and tables and a little 'store' area on one side where guests can purchase various necessities and snacks. It does not have books or magazines, though, so bring your own if you're a reader who prefers not to read on a screen. Legend has it there's a laundry room, but to date I've not been there.
Overall, I recommend this hotel for its cleanliness, friendly staff and fair pricing. Its convenient location is near restaurants and shopping, and I've never personally encountered any of the issues some reviewers mention. I stay here roughly 8 -15 x per year. This is not a 5 star resort, but a very nice stay for business or leisure travelers who want a pleasant hotel with good amenities without dropping 4 figures for two nights.
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March 2024 by Patricia Garrett
Sheets were full of dog hair. I was so tired when I saw the sheets. I'm still scrubbing with antibacterial bar soap!!
Walkability: Near the freeway and other hotels. Sure wished they put me in a different hotel.?
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March 2024 by Lich Field
*Rarely* do I give out a full 5-star. I'm not ultra picky, I just know the difference between 'acceptable' and 'quality'.
The room? Immaculate. Not so much as a lone dust bunny or sneaky tissue hiding anywhere. Stocked amenities, lovely folded towels, everything clean as a whistle.
The service? Immediate, friendly, helpful. Went out of their way to help me out in the middle of the night, even.
The location? Right along some decently busy streets, but far enough back that I couldn't hear any of it. That's what counts in my books.
They've got all the frills, they keep it downright neat, and they're quick to help out. Ya just can't get anything better than that without tripling the price.
Will be staying with 'em again.
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March 2024 by Joy ALICIA Henry
Nice and clean
Rooms: Great
Safety: Nice
Food & drinks: Good
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February 2024 by Tracy Contreras
I am giving service a 2. We had called for a noise complaint for a room playing extremely loud music our room was literally vibrating from the for hours. Nothing was done. My family including my children were up all night. I called multiple times. Horrible nights sleep. There were also hairs (that didn’t belong to us) on our towels.Rooms: Room was large
