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December 2023 by Rikki R.
This place tried to sell my wife upper control arms on her Audi Q5 which was a big mistake because I was a mechanic in my younger years. She didn't need them after a quick inspection from Bear Frame and Wheel Glendora. We had her alignment done there 1 month prior and they have NEVER made a mistake since I was 16 years old; I'm 64 now. Don't use them under any circumstances because they are doing the typical rip the female off scheme. Truly disgusting. They also had the nerve to call my wife's phone to contest my review. Just beware.
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November 2023 by Samuel Ayon
Thanks guy for all the work you did for me and the extra help I asked for you guys were very fast ? ? ?
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November 2023 by Larry G
I have to highly recommend Big O Tires at the Vincent Plaza in West Covina. While driving in their area a hour from my home my vehicle had a catastrophic brake failure. I called Big O as they were within 3 miles from my location. Carlos said they would take a look at it. This I appreciate because without an appointment you don’t just pull up and get served. After getting there Big O diagnosed the problem in a timely manner and repaired my brakes at a reasonable price. Big O is about more than tires, they offer many other services. Their signs say that they are big on Trust. I Trust Big O Tires in the Vincent Plaza and so should you!
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October 2023 by Denysse M.
I had a nail in my tire, I was helped quickly and efficiently. They have excellent customer service.
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September 2023 by Gavino Berino
Nice working staff very accommodating
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September 2023 by Carmen
This is my second time visiting store #5876. The first time I went to see why the tire pressure light was coming on. The technician approached me super friendly and asked how he could help. They checked my tires and made sure I had the right amount of air in my tires before I left.I went back again today because one of my tires was low again. They serviced my car and informed me that I had a nail on that tire. They fixed my tire and I was on my way. Israel and his team are amazing and I have peace of mind knowing that my tires are in good hands. .
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August 2023 by pete duran
I had an issue with a tire purchased in Texas. I called Chris, who told me to bring the tire in. One of the service technicians investigated the problem, and found that the "o" ring in the valve stem was worn. It was replaced, which corrected the leaking tire. He also balanced the tire, replaced it on my car, and placed the spare back into my car. One further, comment: the employee waiting room was the nicest one I have ever seen!! Great service by the West Covina Big O Tires!!
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August 2023 by E H
Absolutely phenomenal service! Shoutout to Carlos for his courteous professionalism in helping me out. Price was more than fair for the tires I purchased (Hankook Kinergy) and the performance of the tires exceeds any others I've purchased. Making an appointment was very easy, and the time it took to change all 4 tires, valve stems, mounting & balance, as well as wheel alignment was quicker than many places, without sacrificing quality of service. I highly recommend Big O Tires, and will stick with this shop for all my future vehicle service.
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August 2023 by Colin Campbell
My older Toyota truck had a problem that took some time to diagnose but they kept my truck for a week and kept trying until they solved the problem. I’m grateful they didn’t give up and tell me they couldn’t fix it.They have always been there for me and I will keep coming back.
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August 2023 by N K.
Walked in on a Friday right before closing with a screw in the tire. The tire was off, fixed and back on in no time flat. Outstanding customer service. I will be back to this location again for tires and repairs. Thanks again guys
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August 2023 by Pansie Y.
They are very friendly and efficiently. Help me to fix the flat tire in 30 minutes, and didn't charge me!!! I really appreciated. Highly recommended!!!!
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July 2023 by Mayra H.
I've been buying my tires from Big O Tires years ago, and most of the time I come, they give good customer service. Furthermore, they have good tires with specials as well. Also, I've done my tire alignments, balance, and replaced tire sensors. I still had a warranty on my alignment, which was done today free of charge. The only things I didn't like is that their restroom was out of order, and they don't have water while you wait for your service.
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July 2023 by EpicShadow228
Such friendly service, I'd like to thank that one person, I didn't get to ask for their name, but he gave me a phone charger to borrow after my phone died from a 2 hour tire change. I was patient about the wait so I wasn't worried aside from my phone going dead! I will for sure come back again for the tire rotation!!!
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July 2023 by M Sanchez
I had called prior to setting an appointment asking if they had a tire in stock, they said they did and I set an appointment for the next day. When I had arrived they tried saying they didn’t have the tire and tried upselling me for a tire twice the price. The chubby salesman tried getting me to buy the tire and his reasoning? “It’s a better tire.” Ridiculous.
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June 2023 by Paul R.
Online tire update. It would be really good if Big Zero didn't advertise tires for sale, that aren't available to purchase. Not the first time this has happened.
