Build-A-Bear Workshop in West Covina offers a delightful experience for creating custom plush toys. Customers can personalize their furry friends by adding outfits, sounds, and scents, making each toy unique. The store also features a “Record Your Voice” option, allowing individuals to add a special voice message to their plush. The location is popular for hosting parties, providing a fun atmosphere for celebrations such as birthdays or community events. Reviews highlight the exceptional customer service, with staff members like Krisra, Alyssa, Sam, and Suset receiving praise for their helpfulness and dedication. Many customers express gratitude for the staff's ability to create magical experiences and ensure satisfaction during visits, especially when handling large groups of children. The store features a wide selection of bears and accessories, and while customizing can get pricey, customers appreciate the variety available. The ambiance is inviting, located conveniently on the second floor of the Plaza West Covina Shopping Mall, with ample parking. Customers have reported smooth online ordering experiences, with friendly staff ready to assist in-store or over the phone. Overall, Build-A-Bear Workshop is regarded as a fantastic place for gifting and creating cherished memories.
Thankful for the guy with the cubone that helped us with our 1st birthday bear. Honestly made the experience memorable ☺
January 2026
Friendly and helpful 😊 Helped us with our Birthday Bear 🐻 The kids had a great time!
February 2024
I would really like to thank Krisra , Alyssa and Sam . We had a birthday party with 15 little 7 year old girls in store . They handled everything like a boss and tool care of parents and kids great . Could not be happier. Thank you and great job
