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September 2024 by Mary Marin
I was having such a difficult time with getting referral through to imaging office and Grace offered many solutions until we were able to finally get in. She was polite and patient.
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September 2024 by loren buehler
I've been trying to make an appointment for an MRI, IVE BEEN CALLING since Friday, please answer you phone!!!!!
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September 2024 by Raul Moody (shmoodyvibz)
Great experience and very friendly staff here especially from grace, Maria and grace
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September 2024 by lisa leon
THIS WEST COVINA LOCATION IS SELLING CT-SCAN APPOINTMENT TIMES!!! This is the second time after waiting 2 months or more for a scheduled appointment for my mom who has Cancer that they call and try to cancel right before the appointment after she had to wait months!!!
It happened again today @4:32pm 9/4/24 a women from the office tried to cancel her CT scan again for 9/5/24 @9:30am!!! This appointment was made in late June! We have the referral in hand and when I made the appointment in June and the representative on the phone has no problem finding the referral and making the appointment. I BELIEVE PEOPLE AT THIS LOCATION ARE SELLING CT-SCAN APPOINTMENTS!!! AND THE ASSOCIATES AT THE FRONT DESK AND AT THE LOCATION HAVE ABSOLUTELY NO CLUE WHAT THREY'RE DOING!!!
I WILL BE REPORTING FURTHER
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September 2024 by Richard Snedaker
They do not answer the phone, 9 calls over a months time. They only answered once and it was a call center that had to forward the call. After 13 to 20 minutes you are bounced back to the beginning of the que. the online appointment system is useless because they never email, call or text you back.
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September 2024 by lilian Onye
They had great customer service.
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August 2024 by Elizabeth Holquin
Very good. Ana and Grace were very helpful at check in and Amanda the technician was fast and helpful as well!
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August 2024 by Maribel Carrillo
Receptionist very professional and kind.
I was able to get squeezed in for a last minute appointment.. Very appreciated for that.
Very clean facility and the wait is fast ..
Thank you Grace .
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August 2024 by Karina Nunez
The lead and tech (Ivy) were very kind, it’s clean and you get helped right away!
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August 2024 by Santos Santay
It's my first time, everything is a very nice place, very clean and they are taking good care of me. I was touched by Dr. GRCE LEAD Thank you very much doctor, I recommend this place to you
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August 2024 by Josephine Chavez
Centrelake Imaging West Covina, thank you for all your assistance today. My mom had two scheduled appointments plus an added xray exam. She was able to get in and out with in the hour for all! All the personnel was professional, friendly, and patient. To Grace, Claudia, and Evan, thank you all for taking good care of my mom!
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August 2024 by Diego Grempel
excellent service they treated me very well
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August 2024 by Elvira Rodriguez
Very good service
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August 2024 by Alice “Aliceyeyoungkim” Kim
Grace and Sandra were very nice and quick!
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August 2024 by Michael Mendoza
An hour and fifteen minute wait is not an acceptable wait for anyone with an appointment. What's the point of having an appointment. Then you ask how much longer along with several other waiting patients and everyone receives the same response, your next. Clearly not everyone is next at the same time. At least be honest and say we take on too many appointments, and expect to wait a while because we can't keep our appointment schedule.
