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July 2023 by Evan B.
I have to update and let it be known that they do offer credit card options. Really amazing place so far! Highly Recommend!
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September 2022 by Alex Zander
Customer service is nice and helpful but when it comes to getting a loan officer or getting a hold of a loan officer good luck I tried purchasing a car through my bank Chaffey since I have purchased a car through them before customer service help me out And told me to fill out an application online which I did and received a text from a loan officer within hours which was good but that would be the last I would hear from them I have also switched loan officer at chaffey because I have sent emails to my original one and voicemails I never!! received a callback or an email back when I switchEd loan officers I got an email within hours and that was it I have left numerous voicemails emails and still haven’t gotten a call or an email but yet they ran my credit and still can’t give me information or help at this point I’m thinking of changing my bank for someone more convenient.
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June 2022 by Richard Nodal
Everything was very easy for checking account
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January 2022 by Virgilio P.
I love this bank everyone is so polite, nice, and very helpful, I'm with a sharebranch, and they are always ready to help, also it is never crowded, they take you right away, I love this branch.
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December 2021 by Cindy M.
I need to start with that I have actually never been inside this location but I have used the ATM that is located outside. It's not a busy location so I always like to stop by at this ATM... I have not had any issues finding parking. Unlike other ATM's, this one does take checks. Unfortunately this place DOES NOT have a drive thru. At this location, there's a few fast food restaurants, coffee shop next door and a Target across the street.
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August 2021 by J Her
Looks like they upgraded their machine outside.I had some trouble understanding the menu, so I went inside the office to do my deposit. Nowadays because of COVID19, I am very cautious and picky of which establishments I enter. The tellers were masked and their service was great.However, I was really disappointed see a person in their office not wearing a mask. Her door was wide open as well. So the second she threw a coughing fit I ran out of the building. No thanks! This is very unsafe and disrespectful. I feel so sorry for the ladies who have to share this space with her.
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July 2021 by Jalonda W.
Paula M. Is absolutely amazing and was excellent in helping me navigate my financial needs. Dealing with anything financial can be a daunting task, but Paula calmed my nerves and guided me through the entire process. Thank you Chaffey!
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April 2021 by Gena Ekhaguere
Always helpful and prompt service. Patience helping with bank accounts when asking questions finding correct information.Thank You, Chaffey staff
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January 2021 by Janet Hernandez
Looks like they upgraded their machine outside.I had some trouble understanding the menu, so I went inside the office to do my deposit. Nowadays because of COVID19, I am very cautious and picky of which establishments I enter. The tellers were masked and their service was great.However, I was really disappointed see a person in their office not wearing a mask. Her door was wide open as well. So the second she threw a coughing fit I ran out of the building. No thanks! This is very unsafe and disrespectful. I feel so sorry for the ladies who have to share this space with her.
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April 2020 by Joshua C.
Love my credit union!!! Chaffey West Covina is the best!!! Digging the shinny new ATM machine btw
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December 2019 by Isaac A.
avoid this place if possible thought it would Be a great idea to utilize the skip a payment program just to get told the wrong information and I filled out the form three weeks before my payment. The worst part isn't that they gave me the wrong information but that they didn't own up to there own mistake and now I'm forced to make a payment that I don't have available available one more year of payments and I'll finally be able to cut business with them thank god future customers go to schools first utlize a real credit union thanks for ruining the Christmas funds
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November 2019 by Jordyn V.
This place makes it as difficult as possible to make a DEPOSIT. Several times there's been fraudulent activity detected on my account. I've had a few issues with them counting my money after depositing through the ATM so I've had to resort to actually going inside the branch because I do not trust these guys with my main account information. I cannot wait once I'm done with the loan through them it almost seems like they don't want me to pay them back. I truly suggest you guys work on customer service and your account security. Two major things to offer in a bank.
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October 2019 by ROB P
Good services with no hidden fees
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September 2019 by Xochilt Andrade
Hello! I don't think I have ever written a review before, but I truly believe this branch deserves more 5 stars! I am a college student, so managing my money for school was a whole new monster to me, but the workers here were always helpful and answered all of my questions! They are great and are my go-to recommendation.
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May 2019 by Doug F.
Great staff- so friendly- always willing to help! Couldn't ask for a better banking experience!!!
