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December 2023 by Kylah R.
completely disappointed in the service my elderly mother received in the care of the "manager" lorena... the attitude and customer was extremely poor and i do not recommend this branch to anyone who needs care and or patience when having questions about their finances. i would recommend the chase in el monte where jack gives excellent customer service and care.
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July 2023 by Woo N.
Ms. Tiffany Chen helped me out to make a new credit card and she was the best !! She was professional and polite, and helped out in every way possible. I would definitely recommend her !
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March 2023 by He N.
Horrible HORRIBLE Bank. They ALLOWED a thief to steal A LOT of money from my account and are basically accusing ME, their customer and VICTIM, of being a party to it! They advertise that they are FDIC insured but denied my LEGIT claim so they won't have to honor their obligation to RETURN the money they FAILED to protect. Customer Service is HATEFUL and very unprofessional. Bank of America is way better than Chase. I SHOULD have deposited with WELLS FARGO since they hold my mortgage. They have GREAT Cus tomer Service and they don't treat you like a criminal when you are a VICTIM of their negligence. Don't trust your money to this place. Go somewhere else if you don't want to lose your investments. Chase only cares about Chase and they don't mind saying so. Worst. Bank. Ever.
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March 2023 by Julian D.
I came here today because I had an issue with a deposit I made a few days ago and was helped right away by a banker named Grace with no line or wait times. After verifying/confirming my identity my issue was resolved in a few minutes and I was able to access funds in my account so I could pay my landlord the rent money. To be honest I came here because the branch that is closest to my home had no bankers available so I was redirected to the branch in West Covina. I don't come here often because I live several miles away but I will definitely be here again if I ever have issues or question about my account. I would highly recommend this branch to anyone because of their exceptional customer service, professionalism, and willingness to go up and over for clients. Thank you again!