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February 2024 by Caprina A.
Love the shoes here. Good selection. But the manager Kimberly is horrible nasty How do I know the rules. You have to bring up the box the shoes are in when the clearance price is on the shoe not the box. Desiree my cashier was extremely nice. I spend a lot of money here. And to tell customers they're not nice etc. I will only shop at the Pasadena one
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February 2024 by Thomas Weist
Staff was fine, store was clean, products are trash
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January 2024 by Valerie A.
Not friendly at all.Never have enough stock.I have trouble with wide shoes so I have to browse an try on over An over.Some blonde associate (stocky) following me around.Ridiculous like I dont spend lol cause I'm disabled lolThen a older lady was rude an abrupt cutting me off when I asked her for a size .You don't know how much I spend Here a month an no I dont dress up for the occasion.I suggest these "mwage" workers have some training or get a Sugar daddy" if you don't like it here.
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January 2024 by Angela Stevens
I always find cute shoes and sandals here.
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December 2023 by Alexis Mejia
The staff at this location are prejudice. While shopping with my significant other on December 17th, as we were looking shoes for her, I realized I had left my wallet in the car. Before I could get it, my fiance told me that the staff had treated her unfairly and discriminated against her.
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December 2023 by C Jasmine
On Sunday, Dec 17, at approx. 2pm-3pm a man who I assume is security or a secret shopper kept following me around the store as I was trying to find myself some wide shoes, if you have wide feet you'd understand the PAIN of looking for shoes. I found a couple and was trying them on. This employee kept walking near me and giving me side eye. I got back up to put back the shoes that didn't fit and when I came back to get the pair that did, he had put them back and I told him " I was going to take those." He said, "Just go get them where you got them from. " Needless to say, I took a picture of the shoes I liked and will be buying them directly from the brand's website. I will never come back to this store. So humiliating and felt discriminated.
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November 2023 by Lucy H.
I was debating whether or not to put this review, but this is my 2nd encounter with this awful manager and I cannot believe she still has a job there. Kimberly was incredibly rude when I was simply asking questions about coupons I had on my email. She was even rude to her own employees and you can see in their faces they are so over her. I ask a simple question and she made me feel I should know as if I work there. Such a rude person how is she a manager there!!
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July 2023 by Junko K.
I have been here a couple times an never had a negative experience...the people here are always helpful and always happy to greet you when there near the entrance...this store is spacious and has lots of selections on your favorite brands...pro tip if you have the DSW app and it's cheaper online through DSW.com they will price match the cheaper cost in store... I also had a coupon on the app so I got 25 % off on my entire purchase which was surprisingly nice too and unexpected. I would definitely recommend this store/location and thank you for making my visit a pleasant shopping experience...I will be back! ;)
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April 2023 by Susan F.
I would give this store 0 stars if I could. I buy a lot of shoes at this store and donate shoes each week for their program to prove shoes for people who can not afford or have shoes. I purchased a pair of athletic shoes. The male at the register informed me that I had two $10.00 rewards but could only use one. I said that was fine and used another coupon that was sent by email. Np problem there. I decided to purchase 2 more pairs of athletic shoes 5 days later. The manager there, Corrina, has seen me there numerous times. We have spoken on several occasions. I purchased 2 more pairs of shoes. She was at the register and asked for my phone number. She stated that I didn't have any rewards. I explained what the employee had told me about my rewards. She attitude became very rude and abrupt. I remained calm and told her that I had a coupon via email. I started to show her the coupon, and instantly, she said stated it probably expired. She didn't even look at it. The expiration date was 6/13. Her attitude became worse. I was still calm. I told her that I didn't want anything that wasn't owed to me. Then I mentioned that I donate shoes each week. Her response was, " That doesn't matter here." She told me that I had to go to my account. My phone was running a little slow due to being inside the store. She was so rude to me that I couldn't believe it. It actually gave me anxiety. Finally, she said, "I dont have time for all of this." I'll just give you the $10.00 off. I stated that I wasn't trying to give her or the store any trouble. She never responded. She never said she was sorry or apologized for the inconvenience that she caused me. BTW: I only bought one pair of shoes because of her attitude. I left the store with anxiety and explained to my husband what had happened. He was furious. I ended up returning those athletic shoes because I'm not going to reward bad behavior. I'm within walking distance of this DSW l, but I will never buy anything at this store again. It's very sad that a customer had to feel belittled in front of employees at that store. If I want to go to a DSW, I'll have to use extra gas just to be treated in a polite manner.
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February 2023 by Natalie M.
Love this place!!! Excellent quality shoes at a good price they always have great sales! I am always happy with my purchase
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November 2022 by Lynda Whitlock
First time shopping in clearance I found three pairs of shoes. Register associate very helpful very nice love to store
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November 2022 by lo gra
Couldn't find shoe size in any style for my 14yrs old boy.. they have limited sizes
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October 2022 by Ashley Edison
Sylvia has the worst customer service. I waited in line for about 30+ minutes just for a return and to pick up an order. As I was walking out, I noticed that the order I picked up was the wrong size. I explained that to her and she gave me the worst attitude back and she said that I had to exchange the wrong one for the right one and go through the process on their system, which I didn't understand because I don't see why I couldn't just switch the product without having to go through that whole process when it wasn't even the shoes I ordered. As I was already waiting a long time, I got assertive in my tone and she was rude right back and didn't even apologize for the mixup. Still had to go through the process and just told her to do whatever was fastest and she said with attitude that it was going to take a long time regardless. I've worked in customer service before, so I know all the good and bad that comes with that, but to not even apologize and be rude back is what drew the line for me. I've been coming here for years and I will not be coming back if this is how this location is now being represented. Sylvia, you really need to revisit the training because that is not how you should treat your customers. I'm a hiring manager for customer service and I personally train on this topic, so I would know.
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September 2022 by Shaqueta Walker
The quality of the shoes are poorly made, I purchased 4 pair of shoes for my kids thinking I was getting a great for back to school time, those shoes along with the whole store needs to be shut down. I will never shop here again. I wouldn't suggest going here, spend your money somewhere else, cheaper isn't always better.
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September 2022 by Brian F.
The store associates were helpful and knowledgeable in their store’s products. However, one of the associates named Stephanie that I spoke to on the phone misheard me asking for a Birkenstock Arizona Birkibuc sandals in black, and she confirmed they had ‘em, but when I got there it was in a tan color, which I ended up liking more because it matches my skin color. I would’ve went to the DS in Chino called Town Spectre which is the name of the outdoor plaza because the associate I spoke to there confirmed they had ‘em in black. I asked Stephanie for a discount for the miscommunication, and she had me kinda beg for it, but she honored a 10% discount for the trouble after repeatedly asking a few times in different ways. It’s a big clean & neat store with a lot of different types of popular shoes, sandals, and slippers for both males and females from what I saw from a distance. I like this location because there are a lot of other major retailers located at this plaza such as Wal-Mart, Target, Dick’s Sporting Goods, etc..?