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March 2024 by Angelica M.
Amazing Manager and Great Service:) Came in to service my car and check my tires. I was recommended by a friend to visit this located and I'm glad I was. I've been to different locations and this is by far the best one yet! The manager, I believe name is Richard Lopez was extremely helpful from beginning to end of my visit. He was very informative and let me know exactly what my car needed and didn't need which I appreciate! I definitely will be back to this location and will recommend to anyone I know, thanks again for this experience.
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February 2024 by Greg V.
Came here for oil change and tire replacements, nothing complicated. Would of been a 5 stars if they honor the firestone oil change coupon I have.
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February 2024 by Kimberly Beach
They took great care of me here. They are nice, informative, and quick. I will definitely come back here for any other auto service needs
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February 2024 by Krystal Fletes
Richard was beyond helpful and went above and beyond very pleased with my service today
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February 2024 by Pablo Roman
Took my car here to get turbo and intercooler hose replaced... (parts brand new $800) quoted a price for labor around $700 .. took it to my appt at 8 am... at 5 pm ... i called they said it should be ready by 7pm... I was told a seal was pinched on the new item (wasnt shown the seal) that they removed the new one and swapped it with the old one. At almost 9 pm I got my car back.. as soon as i got home I smelled something burning and saw a puddle under my car... i took it back next day now their turbo guy wasnt there and was told to drive it for a bit and keep eye on coolant.. next day my check engine light comes on and car is acting wierd ( i gave them the codes ) ... I dropped it off again on a thursday but seems like it didnt get looked at till saturday. I had video and pics of smoke from turbo and puddles... but they said leak is on bottom of hose... i said no... then they say its on top.. now their saying i need a new hose ... BUT a different brand and they will order it from their guy..which means i wont be able to get a refund for mine ( order replacement and return old one with receipt ) also they want to charge me another $500 for parts and labor... all i wanted was parts swapped to new parts. I said let me think about it and that I was gonna go have dinner with my family at El Pescador across the parking lot .. i got 3 calls from them saying if I have my key.. i said no.. they kept saying are you sure you dont have it and moved your car... im like WHAT ??? I left the dinner to go back to the shop.. 5 min later they find the key in their KEY LOCK BOX....Prior to taking my car to firestone for "Service" my vehicle was drivable and had no check engine light. Since taking the vehicle to firestone I have not been able to drive my vehicle due to the check engine light and the issues stemming from what was done at firestone (Leak, light smoke from exhaust, smoke/steam by turbo, check engine light, and engine not running properly) since I got my vehicle back. I've been having to borrow someone's car to get to work since I cannot afford to spend money currently getting it serviced AGAIN for what should have been done correctly at Firestone. My previously running car is now parked undrivable.... waste of time and money... $1500 parts and labour.. cant trust it was done correct now...Update 2/6/24 ... i replied to the reply on this review from bridgestone .... they forwarded a email to management and was told will get a reply in 2 business days... never got a reply even after i sent a reply msg days later...If you want service on your car go to another mechanic.. the other mechanic showed me the NEW HOSE i gave them and showed me it was cut at the end. .. SERVICE AT YOUR OWN RISK... they $700 job they promised to do... is now costing me a additional $2k (better mechanic and car rental)
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February 2024 by Jose Luis Cruz
Davit helped me, it seems that he is not happy with his job ??
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February 2024 by Erma Barry
The Staff were very helpful and provided me the information I needed to get my car fixed. I Love that Firestone is open both Saturday and Sunday. I Love Firestone hours. It makes it so convenient to get my car fixed fast. Thank You for being available and the Great Customer Service
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February 2024 by Jorge Rangel
Richard was awesome, coming here for my oil changes going forward.
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February 2024 by Aileen Cooper
Richard and his team is an absolute Saint! This Firestone went above and beyond what I expected and I greatly appreciate their help and support. They got me a tire at a super good price and it was very fast. Thank you Richard for helping me and my family get back in the road quick!
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February 2024 by Val Partee
Great work
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February 2024 by brian jimenez
I just got my car and am extremely happy with the service and customer service. Great professionalism and good attitudes.
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February 2024 by CARLOS JIMENEZ
Richard and his crew are the best with their workmanship and pricing.
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February 2024 by Aileena W.
Richard is an absolute Saint! This Firestone went above and beyond what I expected and I greatly appreciate their help and support. They got me a tire at a super good price and it was very fast. Thank you Richard for helping me and my family get back in the road quick!
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January 2024 by Gloria N.
My husband had an appointment for a wheel alignment and the service was great. Not only efficient with timing but also the atmosphere of the store was nice. Clean. Also clean bathrooms. The manager was courteous and cared that my husband had to leave at a certain time to pick the kids up. Thank you for that. Thank you so much and we will be returning in the future.
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January 2024 by Pablo R.
Took my car here to get turbo and intercooler hose replaced... (parts brand new $800) quoted a price for labor around $700 .. took it to my appt at 8 am... at 5 pm ... i called they said it should be ready by 7pm... I was told a seal was pinched on the new item (wasnt shown the seal) that they removed the new one and swapped it with the old one. At almost 9 pm I got my car back.. as soon as i got home I smelled something burning and saw a puddle under my car... i took it back next day now their turbo guy wasnt there and was told to drive it for a bit and keep eye on coolant.. next day my check engine light comes on and car is acting wierd ( i gave them the codes ) ... I dropped it off again on a thursday but seems like it didnt get looked at till saturday. I had video and pics of smoke from turbo and puddles... but they said leak is on bottom of hose... i said no... then they say its on top.. now their saying i need a new hose ... BUT a different brand and they will order it from their guy..which means i wont be able to get a refund for mine ( order replacement and return old one with receipt ) also they want to charge me another $500 for parts and labor... all i wanted was parts swapped to new parts. I said let me think about it and that I was gonna go have dinner with my family at El Pescador across the parking lot .. i got 3 calls from them saying if I have my key.. i said no.. they kept saying are you sure you dont have it and moved your car... im like WHAT ??? I left the dinner to go back to the shop.. 5 min later they find the key in their KEY LOCK BOX....Prior to taking my car to firestone for "Service" my vehicle was drivable and had no check engine light. Since taking the vehicle to firestone I have not been able to drive my vehicle due to the check engine light and the issues stemming from what was done at firestone (Leak, light smoke from exhaust, smoke/steam by turbo, check engine light, and engine not running properly) since I got my vehicle back. I've been having to borrow someone's car to get to work since I cannot afford to spend money currently getting it serviced AGAIN for what should have been done correctly at Firestone. My previously running car is now parked undrivable.... waste of time and money... $1500 parts and labour.. cant trust it was done correct now
