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December 2023 by Nathali P.
Review solely for the employees at this location..I'm not sure what the hiring process is for this store. Is the requirement to be total douches? I had a horrible experience when picking up my online order this past Saturday. And now my mom and contractor also had a terrible experience while picking up more supplies today. We will be buying our supplies elsewhere. Floor and Decor, screen your applicants thoroughly!
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November 2023 by bobo fung
Huge warehouse full of trendy tiles with some mockups displays that’s helpful for customers to get ideas. Sales were very nice the guy personally walked me to the aisle for a glendora I was looking for.
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October 2023 by Cory Amos
Purchased a tool cutter roughly 10 days ago, attempted it do use it for the first time today and it did not work well. Went to return it and they say no returns on tools. After I investigated, there’s no signage saying there’s no returns anywhere in the tool section and there’s no signage on the website saying no returns matter fact the website does clearly say 90 day return policy doesn’t say anything about exemptions such as tools Told this to the samantha the manager but she didn’t care says they have the right to deny anything. I’m one of their pro members and I will not be shopping at floor decor no more.
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October 2023 by Paola Acosta
So affordable and love the rooms to show off how tile or floor is going to look!
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October 2023 by The Beauty Lounge Redlands
Justin was awesome! Great at helping me pick out my new appliances ?
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September 2023 by Susan M.
I've been to this store a couple of times buying sample tiles. Picking the tile for an entire house can be time consuming, stressful & draining. I just had problems committing to one tile.Anyways....Shout out to Liz!!You know that person that runs in almost as the store is closing and needs assistance placing an order that you can't fulfill so now you gotta call around other stores to see who has it? Everyone hates that person! Well I'm sorry,but that was me. Ran in after 7 pm trying to place an order cause who isn't busy trying to do a million things? Liz probably thought she was getting off at 8 pm when the store closed. Legit she was so courteous, professional & zero attitude in helping me. She kept apologizing as several things were going on and I had to wait. Kept me updated on why I was waiting, which honestly I didn't mind. Just needed to place the tile order.More people should be like Liz, she's a valuable asset as many people working at construction supply stores can be rude & cold.Thank you for educating me & helping me place the tile & grout order, Liz!
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September 2023 by Jonny H.
My wife and I recently bought a house and we have been to multiple Floor & Decor locations throughout So-Cal and I have to say that this staff is the friendliest and most helpful out of all the locations we have visited. Each and every staff member always addresses our inquiries with the outmost professionalism ranging from how much flooring to buy for certain square footage, locating product, composing quotes, addressing returns, allowing our contractor to pick up product with ease, and simply asking how they can help when we look lost in the store. Claudia, Samatha (i believe was her name-she had a black brace on her wrist) and the gentleman with long hair who just got back from a trip in Bali. Everyone is amazing! If i were the GM of this location, I would be very happy with level of service their staff provides. Thank you to the Floor & Decor team at West Covina, you are the reason we keep coming back to Floor & Decor. Keep up the great work and excellent service!
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September 2023 by Julia Figueroa
Don’t shop here!!!! Return policy sucks. Even with a receipt they want to give you sale pricing if it’s after 90 days. And you know construction may take longer than that.I asked at purchase and was told something completely different than when I tried to return excess. Btw they talk you into overbuying! For cutting mishaps. Does he wear if you try to return access after 90 days they will not give you full price even if they’re selling the merchandise and you have a receipt. Stick with Home Depot- much better to deal with!
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September 2023 by Martin Perez
Thanks to Marco and everyone else for helping us and making one of our dreams come true. Excellent product at a accesible price with an excellent customer service deserves 5 stars Yelp reviews
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July 2023 by Ken B.
Big time shout out to ****Claudia L**** who works at the West Covina location!!! She pushed major positivity!On Thursday, July 20, my wife and I came in to choose bathroom and living space flooring for an ADU and room addition that we are having built at our home. We had somewhat of an idea as to what design we had in mind, including the flooring - although we really decided on what we wound up purchasing while at the WC location, without the aid of the free design services offered by F&D (which in itself is a great option). Anyway, were it not for Claudia who was helping us, we would have been utterly lost!!She knew exactly where the various patterns and selections were located and even provided realistic opinions that helped us focus. It can be overwhelming when making choices! Claudia made it a point to know what spaces were were purchasing for and printed multiple copies of the quote/product list where she included notations as to which product went where. Claudia helped us tremendously. Her patience, courtesy, and willingness to help completely won the day. Big thanks to her!!
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June 2023 by Hao yang
I went there on Thursday and met a girl with a nose stud and curly hair. She helped me to pick my heavy tiles. It’s really hard work for her but she did good. Much thanks for her. I hope your team can recognize her for the best customer service
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June 2023 by Mike Merkel (Shark Bytes)
Pretty good selection of flooring options as well as supplies. Much better selection than Home Depot and you don't need to worry about your car being broken into while you shop.
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May 2023 by Roger Seagoe
Bought flooring there, but they didn't have trim I needed. Associate told me where to get it.⭐⭐⭐⭐⭐ Gold.
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May 2023 by Ian Pixley
Wish they were more organized. Lots of damaged inventory and un accurate inventory. Also don't bother calling in ahead of time to have your order ready in pro department, never once has it been ready. The manager Tyler is nice and knowledgeable but everyone else seems to be walking around dragging their feet.
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March 2023 by Jun Nolasco
I had no idea what kind of tiles to buy and design before I came in the store for an entire bathroom remodel, until I met with Sheila. She is consummate professional and I respect her design abilities she had provided me. I would like to express my sincerest gratitude for superb decorating advice. She is definitely a true asset to the company. Kudos to Sheila. Much Thanks!
