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March 2024 by Joce S
Started going last year and it was fine. But recently it’s been getting ridiculous. Seriously considering canceling my membership. Machines are always breaking and that’s fine it happens but they ALWAYS lag to get it fixed sometimes a machine/cable is down for weeks.Dumbbells are always missing and left at random places and honestly that’s fine every gym does that but you would think staff would Atleast put in like 10 minutes to go around and put stray weights back into the rack. I seen a barbell left at the treadmill area once and staff didn’t even care. Most of the time weights aren’t even being used they’re just left at weird corners you need to play hide and seek for.Mens Locker rooms are always missing paper towels for some reason. The hairdryers don’t even work. There’s like 2 sinks that don’t work in there. Also 3/4 faucets don’t even work upstairs. They don’t have the bottle filling machine that literally every other gym has.I’m willing to give it a few more weeks until after they finish expanding the bottom level. It’s cool theyre expanding but extra squat racks is honestly the least of their worries. I wish there was Atleast another vertical leg press machine.also More benches, you’ll wait like 30 minutes sometimes waiting for an adjustable bench. I hope they remove the squat racks from upstairs and put more high demand equipment in its place since theyre adding like 6 racks downstairs now.Edit: from 1 to 2 stars. Ok so they opened up the “playground area” and it’s just fine. Nothing spectacular. It’s just more squat racks and some extra dumbbells (I wish they put extra upstairs not downstairs). They don’t have the sleds (yet , I assume) that the promotional posters showed. It’s really just an open space for now and extra squat racks. Nothing crazy.Upstairs the problems still persist. There’s this shoulder press machine they haven’t fixed for like 4 months now lol! It’s the one in the corner by the tricep press down machine. A cable has been down for like a month almost now. Staff still doesn’t care about stray weights but I’m assuming it’s not a policy for employees to follow so I’m assuming they’re not obligated to do something. But it would be nice. Faucets still don’t work upstairs other than 1. No bottle filling machine still. They fixed the hairdryers Atleast. Wish they removed the squat racks upstairs and put more in demand machines.If you have the time and the proper membership tier , I would recommending spending the extra 20 minutes to drive to the Golds in Arcadia. Such a much better and well equipped gym. Way more dumbbells and equipment. Not as many squat platforms but overall a much better gym. Broke stuff gets fixed quick.
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March 2024 by Ben
Customer service is no good was trying to resolve some things with my membership and the guy was more eager to help a woman out when he was helping me out first and there's never no toilet paper machines are always broken
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March 2024 by Britteny Olmos
If I can give them 0 stars I would. Worst Gym and even worst general manager! Johnathan Delgado revoked and kicked out my friend who has been a paying member over a contract misunderstanding on their membership because the gym does not communicate with their members!! The general manager had an awful attitude and ego over the tiniest question about their contract but he didn’t bother to communicate or answer any questions so he called mall security and the cops over a PAYING MEMBER!!! mind you we were asking questions!!! All we wanted to do was work out but the general manager said “I’m not feeling your vibe” and revoked the membership. Gold Gym needs to do something about the management here because they are losing business left and right!! Johnathan Delgado should never work customer service if he can’t handle the “vibes”. Worst experience ever.
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February 2024 by Earlon Vicente
Drop in here is seamless. I go here every year when i come visit my family. No pre workout no problem. They have c4 ready to go in stock. Workouts are always great in this gym. Thank you
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February 2024 by Adrian Rodriguez
Worse gym on the planet it used to be cool but ever since Frank left to Rancho Cucamonga the gym has gone totally down.. Regional director Andrew M. Beard is a disgrace to golds gym he kicked me out and terminated my membership of over 4 years for not wearing my shirt when asked to see the policy he refused. I'm currently taking them to small claims for $2400. My friends and family are cancelling their membership as well.....The worst gym ever
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February 2024 by Green Melisa
Love the fitness class ! Especially Justin’s body-combat, He is so good at encouraging people to challenge themselves. I feel so energized every time I had his class !
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February 2024 by Pauly
The bad.- No more pool, even though they still advertise it on ther website- Machines are always broken.- Sinks dont work- Showers leak- Lockers dont properly lockThe good- a lot of strippers who show out ther big butts or ther big fake balloons, so its a view- its in the mall
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January 2024 by javier becerra
This is the worst gym to go most of the Machines are broken the restroom our nasty steam room is always broken too. The showers are super dirty. The faucet sink are not working most of them. I’m very disappointed about this gym and he’s a good management class. Most of the time are cancel and they never notify us. i’m super disappointed about this gym and West Covina
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January 2024 by Janina Perez
2024,No more pool, bummer. Solid gym with other amenities and lots of open gym equipment
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January 2024 by Jacqueline Stahlke
Too crowded, no water refill station, pool closed. RC and Montclair are much better facilities
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November 2023 by Richard Avellaneda
my opinion they are scam artist. opening multiply accounts. Then they change the cancelation email making it harder for your to cancel. Why cant we just be able to cancel the gym member ship at the location we opened the account? Because they want to keep you locked into a trash gym.
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October 2023 by Shahad Alahdal
The worst rules ever in my whole life!!!! Especially when they hire people who work now and they are not friendly. You have to have an appointment for everything!!! COME ON we are in 2023 and your rules are 1987, probably people have to sign in to Gold’s Gym only because no other gym close to them or other gyms are at least friendly and can help you without an appointment.
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October 2023 by Andrew Espinoza
I've come here since it basically opened. Staff is friendly. The gym itself I see is kept clean. Mostly all the equipment works. If it doesn't, they leave a note on it as far as trainers recently they have been getting. Bad reviews when I went when this gym first opened my trainer Manny was awesome. He is no longer there.
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October 2023 by Ceazar Weazar
Best gym I've been to. No complaints. They have good trainers. They are there to help you meet your goals.
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October 2023 by Ryan Alaan
As other say, it's a relatively normal gym. However, the Fullerton or Arcadia location are worlds apart from this one. The plates are mismatched, the equipment needs the be replaced, some are even broken. Considering swapping back to LA Fitness or to 24hr since they have more locations available.