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March 2024 by Denise Oropeza
I've had my car in the shop for nearly a month already, as it required a new engine. Luckily, I was able to rent a car through Hertz, and Porter managed to secure a better deal than enterprise. I have to say, the customer service experience has been absolutely incredible! I'll definitely be returning because they truly know how to treat their customers well.
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March 2024 by Javier Vasquez
I recently went in this location to rent a vehicle when I witnessed an aggressive customer complaining about policy and procedure. The manager on duty was handling the situation professionally. The customer was yelling and cussing and started taking pictures or video. I overheard the customer complaining about not being able to get a car without his drivers license. Too bad, he should've taken his business elsewhere. Hertz is lucky to have a great manager at that location. 5 out of 5 stars for me.
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February 2024 by NAOKI SAMUEL MUKADE
I have been renting a car from here for more than 4 months and they had been great with customer service! Scotiana helped me with reservations and letting me know about the car that im renting as well as the other guys I wasn’t able to get their name. They have been very welcoming and friendly staff. I will continue to rent from here and I highly recommend it! Make sure to reserve online for faster processing during checking in!
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October 2023 by Aarial Taylor
The service was great! I made a reservation the day before, as soon as I walked in, the process went smoothly. I didn't have to wait long to be assisted. I reserved an economy car and they didn't have one available, so the gentleman (sorry I forgot your name) put me in a Dodge Ram truck with the same price I reserved it for. I appreciated that so much. The Dodge Ram truck was awesome! I really enjoyed driving it. They are very pleasant and so helpful. Especially Scotiana! She is so thoughtful and helpful as well. I will definitely rent from this location again, if I ever need to. When I needed an extension on my rental, it was a smooth transaction with Scotiana's help, and the second time I needed to extend my rental during the same week, I did it online with no problem. Yes, will most definitely come back. Thank you Hertz and Scotiana!!
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June 2023 by CLV Apple
This office has a great staff, very helpful and efficient. I was able in and out with little fuss. Thank you again for what your office did for me.
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June 2023 by hen wu
The staff have very bad attitude, very bad place. Dealing with the problem was extremely slow and procrastinated, and the payment would be deducted randomly. After being entangled for two months, I finally returned part of it.
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April 2023 by Jayke Herman
Idc what the reviews say, if you go in with a positive attitude you’ll come out with a positive result. Dalla bell is hands down one of the kindest people I’ve met in this area. Thank you guys! Also be nice to these people if you go in!!!
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March 2023 by Gissel Escobar
Avoid going to this place. No customer service at all. They are so slow, I waited so long and they gave me a car around 1:30pm on a Saturday and the drop off what for next Saturday and when I went and it was closed, I called corporate office and follow instructions on how to leave car if location closed. after a week manager from this location called me asking for the car, this is how bad customer service they have. how come they call after so many days and on top charge me extra fees. good I called corporate office and have proof of that. They will find anything to charge you more. DONT GO TO THIS PLACE!!!!!!! REALLY BAD MANAGMENT.
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March 2023 by Constantine Firme
Arrived late after the appointment but the associate not only apologized for renting out the reserved vehicle but upgraded at no cost. The location is modest and not as glitzy as many airport locations but it gets the job done and the staff seemed friendly and knowledgeable.
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March 2023 by Emily Kurtz
Easiest and quickest rental experience ever. Daila helped me with everything and did such an amazing job at getting me in and out within 15 minutes. She was extremely kind and will definitely be the reason I continue to return to this location.
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February 2023 by bismarck
Very bad herz, please don't come to this company to rent a car, I was two minutes late and they asked me to pay more. The manager was rude and the phone interrupted our conversation numerous times.
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February 2023 by Tatiana Olavarria
Daila was a lot of help and was super patient with us when we had to work a couple things out. Came out with a better car than we thought!!
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December 2022 by Josh Dunnam
I've been waiting for over 90 minutes for a moving truck I reserved well in advance).They had a moving truck here (the only one in the lot, clearly for my reservation), but INSISTED they swap it for another. Why??There's a massive line of people and there's only 1 person working the counter at a time.This location appears to be mismanaged in a big way.0/10 would not rent from here again.
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December 2022 by Leticia T
Waited about 40inutes to be told I had the wrong address then the clerk tried to change my reservation to that location but it would've increased my rental price. More efficiency would have been nice
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November 2022 by Arnold Vasquez
Horrible customer service! They told me the vehicle I requested was there and even pointed it out. Then came back to me 5 minutes later stating they had to upgrade me and charge me an extra $100 because they could not put me in the vehicle they just got done pointing out to me that was mine.Do not let this place overcharge you if you go there and request a vehicle make them stick to the original price they told you for that vehicle even if they try to force you to upgrade. I called customer service and they told me they had no right to overcharge me on extra $100! Customer service is beyond horrible question everything!! Or and call the 1-800 customer service and express that they are trying to charge you more money for their problem not yours!
