-
March 2024 by Yan W.
If I have to go to Home Depot, I will choose this location in West Covina instead. It's so much better than the other location in City of Industry. The ambiance is brighter, clean, and bright. It's very organized and easy to look for the items. They also have more selections available and I was able to get the plumbing stuff we needed. Their prices are always good at Home Depot but you get what you paid for. Customer service was better than the other locations. Btw, we finished our bathroom remodeling recently and we ordered the Lexora Bracciano surface-mount LED Mirror Medicine Cabinet with Defogger and Bluetooth speaker ($544.17+tax) from their website and we like it a lot. We also got our new toilet, interior paint, trim, and shower drain there. P.S. They don't accept Apple pay in store, so I have to pay by credit card or cash.
-
February 2024 by K R.
I feel this Home Depot is way better than other ones around the area. Workers often ask if you need help looking for something. Cashiers are not perfect, but if you compare to most retailer, they will do just fine. I did meet a young dude at the check out that seemed out of it though, eyes were dilatated. Didn't bother me though. LOL. Also, pickup lockers are pretty convenient if you order online and then just go pick up what you ordered.
-
February 2024 by Lynslom ..
This is my go to location, have been going for years. Very organized and things are easy to find but...even throughout the years I've been going this has been one issue the music selection..while shopping I like to listen to something upbeat or a bit relaxing but this month, has been nothing but heartbreak music. I mostly do curbside pick up now, it feels tooo depressing in there. Other than that, it usually is stocked up on what I need and is a good local area Home Depot.
-
January 2024 by Marissa S.
Big thank you to Jonathan Hale! 5 stars for his awesome customer service. He helped us choose the right refrigerator and washer/dryer- so patient with all our questions :) very knowledgeable and kind!! Thank you again, Jonathan!
-
December 2023 by Lisa L.
Very nice personnel, authentic smiles and offering assistance Big parking lot Same plaza as Target which we visited too, plus afterward we picked up Jersey Mikes in the plaza
-
November 2023 by Crystal G.
Definitely horrible. The head cashiers know absolutely nothing about the specials. The managers don't even care to answer there phones. I was buying some flowers that were advertised as special pricing. I took a picture because the flower itself had a different price. I go to pay and they decided that the price is not correct as shown on display. They reported it was a mistake but could not display the ones for sale price because they were lying. Then while I was trying to clear it out and have it make sense the cashier had about 5 other customers go ahead of me. So she couldn't even give me her undivided attention to solve my problem properly.
-
October 2023 by Richard M.
Your policy of opening up a sealed Christmas tree is about the dumbest thing I have ever heard. What are you implying? That we opened the box in the middle of the store, placed items in it, then sealed up the box again? When I mentioned this to the woman at the checkout, she said "oh no, sir. We're not implying YOU would do that!" So then you're implying somebody else opened up the box, placed items in it, then sealed it up again and left it in the store for someone else? Absolutely absurd! After they looked inside the box, they taped it up quite poorly and pieces of the tree fell out as we were trying to place the box in the car, making us even more mad. Great way to treat customers buying a $500 Christmas Tree. There is absolutely no logical reason for this practice and we hate dealing with companies that are stuck on stupid. Next time we'll go to Lowe's.
-
September 2023 by Lorena O.
Horrible and I mean horrible customer service!!! If you're planning on picking up curbside, DON'T!!!! You will sit in your car while they ignore the phone they use! I ordered some gardening supplies used the app as instructed, sat in the spot for 45 minutes!!! I waited and waited some more until I got tired of patiently waiting and walked into the store. My order wasn't ready, and they were clueless, taking about they had just received my message. DO NOT USE CURBSIDE PICKUP UNLESS YOU HAVE AN HOUR TO HANG AROUND!
-
August 2023 by Libby R.
horrible customer service. i'll ask for help to look for something or ask what product to use. i would just get a finger point towards a general direction or tolled to read on my own the products . horrible . zero help . how i am suppose purchase from you if i get no help .
-
July 2023 by Adella l.
Karen and everyone in the garden department is always so helpful , professional, and ALWAYS with a smile. I love getting all my garden materials from them and I recommend anyone to come here for ALL their garden supplies, I give them a SCISOS lol and EBERT 2x always very happy customer!
-
June 2023 by Vanessa G.
Today I went to the gardening area Tanya and David were very helpful. Great customer service. They need a raise. I'll be back.
-
May 2023 by Jen P.
Tiffany from pro desk, from West Covina store is extremely prejudice / un professional she was making comments of other associates about their body saying she was built like a horse and she had a long back and also made a comment of another associate from her department, saying she was a cat fish and showing people her instagram photos and laughing at her and ridiculing her.. I have never ever in my life have seen such a thing from a supervisor saying Such derogatory & hateful words. The world needs to know that Home Depot in West Covina( In the height) Is allowing such behavior of Fascism ,oppressive , & prejudicial acts from this woman.
-
March 2023 by Christian R.
I just want to say I really appreciate this location. Went to the gardening center and had so many questions regarding house plants and exterior plants. Donny G. Was the man! He helped my wife and I answering all of our questions with awesome customer service. We appreciate you Donny and every employee should be like him, eager to help us (the customer) out. This is my favorite store from now on.
-
February 2023 by Vee L.
I love browsing for plants here. They have a cute indoor plant section . And thank you Donny for always being so helpful if I ever needed any help or want to know about inventory.
-
January 2023 by James M.
I was in dire need of a mailbox post because my mailbox was hit and was pitched to one side, which made it unrepairable So I headed to home depot to look for a replacement, and I was lucky to find a post in stock. I also would need a bag of cement and a post-hole digger from their tool rental department.I came home and was able to complete the task within 3 hours. Home Depot is your one-stop home improvement store when you have a project that needs to get done. So Convenient to be able to walk in and grab the tools and supplies such a great time saver.