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August 2022 by Alex Barrios
Newer staff, but they try their best and are always trying to make their customers happy.
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December 2021 by Pablo J.
the customer service here is ok but nothing to brag about they have a verity of shoes on stock but unfortunately they didn't have crocks they are limited
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December 2021 by Stephanie G.
On 12/5/21 I was on a mad hunt for black Doc Marten 1460 Pascal boots for my daughter's birthday present. Everywhere was sold out in her size. I called Journeys and was kindly assisted over the phone. I hurried over to the store and was immediately greeted by a really nice associate in a green sweater. (Unfortunately, I didn't get her name. If you remember us, my daughter was wearing a softball uniform!) She brought out the boots, unwrapped them, assisted my daughter with trying them on, suggested some socks, wrapped the boots back up, and handled the check out. Start to finish, less than 15 minutes. She was relatable, friendly, so willing to help SELL a pair of shoes. Even my teen daughter commented on what an easy process it was and what great customer service we received. Thank you!
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November 2021 by Rene Dee
Doc martens
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August 2021 by nicole raso
Went school shopping for my child and there were 5 young people standing in the middle of 1 side of the store talking about what to eat for lunch. One young lady helped me out and then she got busy. So i went to there side of the store to continue looking. Neither of them moved over, neither of them asked if i needed help, they were giggling and talking about lunch still. Rude, just rude. Experience sucked, the un greeting was rude, the lack of asking if i needed help was rude along with them not bothering to move over so i can continue looking was even worse. Im sorry but i will no longer shop there.
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April 2021 by Brissy B.
The staf was very nice one girl was so seeet helped use Because I was trying to figure out a kids size very helpfuly friendly
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February 2021 by Twelvy ..
I went in to buy some size 2 baby vans and the worker who helped me out deserves a raise ! I hope she has a good day she was wearing a grey sweater
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January 2021 by Rudy Alcala
Really clean n pleasant customer service
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December 2019 by Angel R.
It's always a hassle for me to shop for shoes. Thank goodness Rosa was a very great salesperson and helped me put some fresh kicks on me feet! #ILoveJourneys
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July 2019 by Perla Collier
Friendly manager and efficient. Was able to buy two pairs of shoes ijn a short period of time for two children.
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April 2019 by Maurice Travis
Being at journey's was an journey for me lol because we were getting our kids shoes and this was already towards closing but the journey began when they didnt have my youngest size in any shoe that she pick,ultimately she had a minor melt down but the young gentleman was real patient he didn't rush us even though I'm sure he wanted to got home being that the mall closed already....but it was all good at the end....Great service
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March 2019 by Angie A.
terrible customer service! I bought Mr. Martin here and after a month I backed from my vacation but I never worn those boots. I came to return because I didn't like those anymore! Two lady said these boots not sold from them and I said I traded another boots to return! But series number inside the shoes and box were same. How could I trade another one? I came to another Journeys in Westminster Mall to return, a staff very friendly, she did refund for me without say anything.
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December 2018 by Frank G.
I didnt end up getting any shoes or purchasing anything but let me tell you that Mariel went above and beyond for me in making sure I was happy and always had shoes to try on and I appreciated every moment only wish they had the shoes I was looking for
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December 2018 by MeloneySharon R.
Nick, Anthony, & Brenda @ Journey's KIDS were amazing at their customer service!! my kids both have the most common size in the world so we went through a lot of shoes. you would think they wouldn't have patience considering we came on christmas eve but they were awesome :)
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July 2018 by Caine M.
T or Tee or Tea the store manger is best lady ever wonderful customer service and is super nice.
