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March 2024 by Julian Bermudez
Came to get my glasses fixed and adjusted . Sal helped me out get in and out fast ! Great service !
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March 2024 by aleksandr5150
I came in today to get a pair of sunglasses that needed a screw to be put on. Nick and his associate were very hospitable. Nick greeted me with a smile. As I removed the glasses from the case, I was missing the handle. So I back tracked and found the missing part outside near my car and walked back so Nick can put the screw on. Thank you very much Nick!!
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March 2024 by Leonor Collana
I had a Hreat Customer Service experience today
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March 2024 by Ingrid Yin
I brought in a pair of glasses I had bought at another place and my husband broke. I had gone to another optical store and they had told me I would have to buy a new pair, but I wanted a second opinion and went to Macy’s.Salvador was so honest and nice. He fixed my glasses in such a short period of time and did not try to sell me on replacement glasses. Thank you so much! Take care.
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March 2024 by Cristina Mayorga
Marie was super nice and helpfull with my glasses she adjusted them and gave them a nice clean. Professional for sure!
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March 2024 by Evelyn D
Everyone was great! Nick was very helpful and provided exceptional customer service. Will definitely go back.
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January 2024 by Elisa Castaneda
They are amazing! Dr. Lam is great and the sales associates really make you feel as if they care about saving you that extra penny. Thank you Sydney for your patience and help!
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January 2024 by Alexander Garcia
Marie and Nicholas were so helpful as I searched for a new pair of glasses. They provided feedback and gave me good options. They have excellent customer services and made my shopping experience a great one.
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December 2023 by Paul
I picked up a pair of Tom Ford prescription glasses I ordered at the Santa Anita Macy's Lens Crafters after work. The next day I couldn't use them at a computer screen due to the Polarized lenses. Why wasn't I made aware of this possibility when the Lens Crafters person took my order? I returned them the next day at Macys Lens Crafters in W. Covina. Nick was really helpful in reordering the lenses. First thing he pointed out was how bad the lense fitment is. I'm not a trained person in "lense fitment", but the gal who brought them out of the cabinet when I picked them up should have noticed this flaw. Either way, both the ordering and the delivery were muffed up by Lens Crafters. Training matters. We'll see how the second pair works out.
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October 2023 by Danica Camacho
Great people and very helpful especially Marie. If you are looking for glasses or have any questions. I recommend you go see my girl Marie she is amazing ?
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October 2023 by Maria Lopez
I was really pleased with the service i got today from Gabby, the sales associate. She helped me picked the right sunglasses. She was excellent ?
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September 2023 by Rosa Oswald
Gabriela was wonderful and very knowledgeableShe really helped meDid not like the new optometristHe talks too fast and tested me quickly and I did not appreciate his comments about my glaucoma physicianI will see dr Lam going forward
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August 2023 by John Marquez
Gabby was great, she helped me find the perfect pair of glasses. I will now see her in the future when i need a new pair.
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August 2023 by David Albitre
The people that helped me were great. Gabby was amazing. She was so helpful throughout the entire process from recommending frames to the break down of the transaction. I will definitely be coming back routinely thanks to her
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August 2023 by Harumy C.
Great experience here!! Thank you to the wonderful staff! Dr.Louis was right on point with everything. Marie, Gabriela, and Joey had me laughing when I was nervous during my first experience! Not to mention great selection of frames!
