Lids is West Covina's number one destination for hats, carrying officially licensed MLB, NBA, NFL, NHL, and NCAA gear. It features a huge selection including fitted caps, snapbacks, dad hats, flex fits, and knits from favorite brands like New Era, Nike, Adidas, Mitchell & Ness, and '47 Brand. Customers can also visit the Custom Lids section to design a custom hat for teams like the LA Dodgers, New York Yankees, or Raiders. The store is known for its great, friendly, and helpful customer service, with staff described as professional, knowledgeable, well-mannered, and excellent with children. They provide helpful advice and expertise. The selection offers lots of varieties for every major sports team, though some note there can be limited choices or special items that run out compared to other locations. The service is straightforward, and staff are willing to check inventory systems for customers and can provide discounts. Custom embroidery work is done perfectly. While very occasional oversights can happen, the overall experience is highly rated, with many customers stating they will definitely return for all their hat needs.
The 2 employees a (guy and a girl) that where working that day offered great customer service in helping me find the hat size and color I wanted and also shared with me that I could get it embroidered to make my gift more special and unique.I really appreciated their help.
March 2024
Great customer service ! Came running in last minute and the gentleman at the store was super helpful. Thank you again :)
January 2023
Great service. A little high priced but they delivered what we asked for.
