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March 2021 by Ruthie G.
Ordered a week ago and have not heard anything about shipping. Phone number doesn't work and no customer service
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January 2021 by Kristin Beaulieu
I ordered a customize Starbucks cup as a gift for Christmas. The item arrived late and on top of that the lid did not fit. When I contacted the business their response was they would not accept any return or offer to fix the lid as it should fit since it was a Starbucks cup so I should just go to Starbucks and have them give me a new lid. Given that I do not even live in the US and this was a gift, that is completely unacceptable but also just such poor customer service. I do not recommend ordering anything from here.
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October 2020 by Juliet A.
Talk about a scammer! She totally scammed my friend by telling her she had to pay shipping to get her lashes sent to her (duh) but then proceeded to ignore her after she paid her. My friend emailed her and messaged her multiple times and no response. Her instagram posts are full of comments saying they haven't received their items and asking her to please respond to them. Her hours are literally a joke too. I've shown up several times and she is not there. Many people would agree. Some of her lashes are nice but I can't stand her for not answering her customers and basically scamming them.
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October 2020 by Andrea G.
I have to say her lash line is amazing but trying to get in contact with her is nearly impossible. I've placed a couple in store pick up orders and the past three I haven't gotten a "your order is ready to pick up" email. The last order I placed was on 8/27 and I dm'd her last week - no response! I saw she posted on her story today that she was going to be open until 5pm, so i decided i was going to pop by and check on my order. I went stood out there for a couple minutes, nothing. I'm glad I took a screenshot, but she deleted the story with the closing time shortly after I had arrived ... which is odd. There was also someone else who got there before me who left after no answer. No notice on the door or her ig that she was going to close earlier. *update: went through her IG comments and it looks like some ppl from back in July haven't been able to get ahold of her either. (I never was able to get my orders from March either bc covid & I got sick with a sinus infection and was put in self isolation then the boutique closed).
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February 2020 by Mari Ramirez
Prices are very reasonable and the owner is very knowledgeable and friendly . My daughter and I shop here all the time.
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November 2019 by Yaritza Leon
Love this place! Crystal is the best. She goes out of her way to help her customers even if it means staying a little after closing time for a last minute order pick up. She’s so helpful and truly knows how to make customers feel welcomed. I will definitely be shopping at Obsessed Beauty more often!
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October 2019 by Shaianne C.
I'm an Obsessed Beauty regular and love coming in here whenever I can to see what deals Crystal (owner) has in store! Super kind staff and over the years I've been able to establish a good relationship with the owner. Love the staff, and keeping up in the Instagram page for deals and ideas!
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October 2019 by Kat C.
Went today to pick up some color contacts & had the best experience! Very attentive staff & extremely helpful. I went in not knowing exactly what I wanted, & was given so much attention. I really appreciate it! I will tell my friends & shop here again!!!
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October 2019 by Amber
This place is very cute! The owner Crystal was very friendly and helpful. Almost everything I purchased had some kind of discount. I will definetly be back!
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September 2019 by Amber R.
This is a hidden gem in West Covina. If there is some make up you can't find at ULTA try here and you might find it and save a few bucks while you're at it. It's a small boutique but has alot of merchandise. Met the owner Crystal and she was lovely and helpful with all the questions. There is not just make up, there's clothes, shoes and accessories. Almost everything is at some kinda small discount. I got some sunglasses for $5 and lipgloss for $1. There is also a makeup room by appointment only I think. Check this place out you won't be disappointed! They're on Instagram too.
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August 2019 by Honey Naberman
I think it is so unprofessional for a company to constantly close early and only post it on their Instagram that they are doing so. Not everyone has an Instagram account like most. Some people go by what safari says if they are open or not. It is such an inconvenience to drive almost an hour to come get a couple pair of lashes when the staff here are irresponsible about the hours they say they are open and closed from.
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May 2019 by Mia G.
My experience was horrible. She greeted us and that was all we heard from her. I asked her if she had my size in stock for a pair of sandals and she gave me attitude. It was my first time there and I have been following her on Instagram. Just know I will never go there again. I ended up buying lashes from there... big mistake. Her personal brand of lashes suck. The band is not flexible and the lash hairs aren't that great. The j-lash brand was horrible too. I understand that's not her fault, but why sell it. Super disappointed and you can't even return it. Now I'm stuck with a shitty product.
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April 2019 by Tia L.
One of my favorite little shopps to get eye lashes and contacts. :) always a nice experience when i go.
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April 2019 by Felicia O.
Completely UNPROFESSIONAL came at 11 this morning on a Friday and no one was here.. called the number was told that they would open at 1:30. Came back exactly at 1:30 and I'm still sitting in my car and it's now 2:20.. I'm going on a Trip this weekend and needed Eyelashes this is the only place that sells the ones I love but I seriously need to find somewhere else CAN'T DEPEND on this place! Thanks a lot ruined my whole trip and now I have to buy cheap lashes somewhere else... the parking lot is filled with people trying to buy things and no one is here. Very Upsetting! All the while I'm sitting in my car waiting for this place to open the owner is getting a facial while customers are here coming an leaving.. I checked her Instagram she obviously doesn't care about people just the money of the business.
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March 2019 by Diana C.
Cutest boutique in west covina.! I went in for the first time ended up spending like $60 in so many cute stuff. From tops to makeup to accessories it has it all. Best thing is the owner is so helpful and delivers great customer service. Aside from being an inspiring young business owner. But really it has Great prices!
