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December 2023 by Joe M.
The salesman is very good when selling cars, patient and friendly, and disappears after signing the contract. Even if you want to know more details about how to quickly charge the electric car, etc., you will not find the salesman again, and this store's The salesperson didn't know much about at electric car, and they didn't know anything about them. I went there to buy a car after I made a guide online, and they didn't make good recommendations. Secondly, I later had a problem with my Mercedes-Benz. I drove to the sales center and asked where their service center was. When the two salesmen standing at the door saw the new Mercedes-Benz I was driving, they immediately turned around, fearing that I would occupy their quota for receiving customers. , this kind of service attitude is extremely bad! !
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November 2023 by Gabriel R.
We just purchased our new AMG SUV Coupe last night at this dealership. They have a huge stock of AMG's and various new models. We purchased very comfortably and Ben Louie is by far the best sales person my family and I have worked with. We test drove several vehicles and Ben even showed us some special selections in another lot to make sure we purchased exactly what we wanted. The entire process was very seamless and never pushy nor gimmicky. The sales manager Allen also did a great job helping us make a final deal. I have been to other Mercedes dealerships and this is by far the best in Southern California. Great job Mercedez-Benz of West Covina and special thanks to Ben !Warm Regards,The Rincons
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November 2023 by Tony Serrano
Ben from Mercedes dealer in West Covina did a great job selling me the ram.. he had a great attitude the whole time thanks ben I’ll be back.. I also wasn’t to add when I called back to get info on my purchase agreement Eladio V did all he can do to make sure I got the paper work I needed even if he didn’t sell me the car or had anything to do with my purchase thank you Eladio.
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September 2023 by Andy K.
This review is for the exceptionally friendly , professional and no pressure services provided by Ben Louie.Would definitely recommend Ben to anyone looking to get a Mercedes Benz from this dealer.
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September 2023 by A Syed
It is my pleasure to take my vehicle to the West Covina Mercedes dealership fixing my air shocks observers. I hope things will be better after the new air shocks will be installed. I am very happy at this time with their service and customer loyalty service. I would like to recommend bring them your Mercedes benz to this dealership. If you agree with my findings, please feel free to leave me comments and findings with your experience. Kindly.
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September 2023 by Noel Davis
Our experience purchasing from Mercedes-Benz of West Covina was excellent. Zaira Gutierrez went above and beyond what I expected from any salesperson. She was assertive, courteous, knowledgeable, and got us the best deal. She made sure my family was taken care of while I finished up the paperwork. She also bought my pregnant wife flowers and made sure she had snacks & drinks. It was the easiest, fastest, and most enjoyable car purchase I’ve ever done. We can confidently say we will be returning to Zaira for future car purchases and highly recommend her to anyone in the market for a new or used vehicle.
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September 2023 by Josh Cleveland
Just leased an SL55 with Zaira. If you go, I highly recommend asking for her. She was extremely knowledgeable about the car, going over every detail on the test drive. She went to bat for me to get me a deal that no other dealership could offer me. The leasing process was quick, easy, and seamless. This is probably my 13th car buying experience and has been hands down the best and easiest so far. 10 out of 10.
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August 2023 by Sylvester Bell
Working with Ziara Gutierrez was such a pleasure. I felt she had my best interest in mind. I never felt pressure to make a quick decision. I was able to close the deal in1 day and had my brand new 2023 Mercedes delivered in 4 days. This was the fastest and easiest car purchase in my life.I had a very wonderful experience working with her, she went above and beyond to secure the car I was seeking to purchase.Thanks for making my experience an easy and effortless process.I will definitely seek you and your dealership out on any new present and future of purchasing another Mercedes.5 stars !
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August 2023 by Caroline T.
Boris helped me buy a Mercedes Benz. The paperwork was a bit difficult, but he tried to help me buy a car that I like! He is very enthusiastic and fun. Everyone who comes here can contact him for support Jevin Tai also helps me with interest rate reduction, he is very friendly, enthusiastic and cheerful. Really thank you guys so much
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August 2023 by Amber M.
My husband and I are currently in the market for an electric SUV. After visiting and test driving Mercedes, Audi and BMW, we decided we want to get the EQE SUV, but after seeing multiple trims and features, we know exactly what we want. So, I popped online and saw an EQE that was very close to what we wanted in the inventory in West Covina, so I thought I'd stop by. I told my husband--I got this--and I'll call you if I think it's the one we want.I stopped by on a Monday afternoon and a young gentleman walked up to me shortly after I parked my car. I told him right away that I wanted the EQE SUV and would like to see what they had in their inventory. He took me to a covered garage area that was full of electric vehicles. There weren't many EQE SUVs in there, so I asked if there were other EQE SUVs on the lot. He took me outside and showed me one more. He kept asking me why I wanted the EQE and asked if I would be interested in the sedan or another vehicle. I told him no and he then told me that he was new and didn't know much about the electric vehicles. I was fine with it because I already did my research and I knew the difference between the models. I told him I was looking for a specific car on the lot, so he ended up just handing me off to another young man in their sales department. I told him about the green EQE that I saw online in their inventory, so he said he'd look it up. After a few minutes, he said he needed to speak to his manager. He came back and told me that Mercedes did not make the EQE in green. I told him that I've seen it and in a VERY CONDESCENDING WAY told me that I was wrong and must have confused it with the EQS. I told him I wasn't confused and literally pulled up the site on my phone and showed him multiple EQE SUVs in green. He looked very confused and said he needed to talk to his manager again. While he was gone, I text my husband what happened and he was pretty shocked and told me not to waste my time there. When the sales rep came back he said that the EQE could only be custom built in green, which is absolutely not true. I've literally seen it in real life. I just told him that I needed to go. He tried to talk me into building out the car with him and talking with his manager, but I declined. Honestly, with the price of the SUV starting at $85k, the sales team should know more about the vehicles they're selling. Moreover, never talk down to a woman who is looking at buying a car--this is not the 50s. Pop back on the freeway and head to the Mercedes dealership in Ontario. They were fantastic, knowledgeable and had a great selection.
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August 2023 by Alonso A.
On August 5, 23 @ 7:20pm I came in to look at 2 specific cars that I been having in mind...I had been in the lot already looking around at cars & no one seemed to come out ....So I decided to go inside & see If could talk to someone. So I did , & came up to the receptionist counter Where happen to be Zaira & Emmanuel (in the pic) & another male to the righ but he was on the phone. I stood there , & stood there , nothing!!!!!!!I was NOT ACKOWLEDGE NOR WELCOME, even after I was seen by these 2 individuals...Emmanuel saw me as I was standing there , he decided to put his head down & resume to continue texting on his phone. Then, Zaira (female in the pic ) notice me as well & she decided to give me her back , she got out of her seat & walk away to Emmanuel....to talk about the food they seem to have gotten or ate ... then Zaira returns back to her seat But only because the phone started ringing, AGAIN she saw me standing there & still got ignored!!! !!!! DO NOT BUY A CAR FROM HERE, GO WHERE YOU WILL BE RECOGNIZE & APPRECIATED !!!!It was until (Edmund or Edman) saw me across the room while he was in the General Managers office working another deal... From across the room Edmund asked have I been help already I said no , he immediately approached me and gave me his sincere apologies. I replied to him "thank you" for going out of your way & appreciating my present.He kept giving me his apologies for the inconvenience & was beyond sorry for what these 2 sales person did....I did mention to him what I was here for & he got on it right away...Then passed me over to Eric to continue assisting me!As he was busy with a previously customer. I hope EDMUND gets recognized by his team for going out of his way to acknowledge me, shows the great customers skills he has (: I cannot thank him enough for this. Thank you.
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July 2023 by Breanna Rivera
Zaria Gutierrez helped us through the the entire car buying process. She made everything easy to understand. She was patient and understanding. She didn’t sugar coat anything, she was upfront, she answered our questions and even when she didn’t know, she got the answer and didn’t speak on anything that she didn’t know. We greatly appreciate her and the Mercedes-Benz of West Covina team for making this car buying experience amazing. Allan in financing walked us through the contract and we are happy to be proud owners of a Toyota Sienna!
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July 2023 by Sherelle Everson
I had a remarkable experience at Mercedes-Benz of West Covina. Their service department, led by Juan, went above and beyond to accommodate my rental needs. Juan's attention to detail and customer satisfaction were impressive.Additionally, the team at Mercedes-Benz of West Covina provided outstanding care for my car when it needed repairs. The skilled technicians promptly and efficiently diagnosed and fixed the issues, ensuring that my vehicle was in capable hands.Plus the female manager from rental department, showcased a genuine commitment to customer service. The manager was accessible, approachable, and displayed a deep understanding of the importance of customer satisfaction. It was evident that customer care was a top priority throughout the dealership.In conclusion, Mercedes-Benz of West Covina exceeded my expectations with their exceptional service and car care. I highly recommend their services for rentals, repairs, or purchasing a Mercedes-Benz vehicle.
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July 2023 by Jesus Segura
Wanted to thank Gabriel for taking care of of us when we went for our car. Got a beautiful Audi A6 at a great price. Gabriel was very respectful and helpful. Will definitely be going back to them for my next vehicle. He made my daughter and myself feel very welcomed. Thanks again bro!
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June 2023 by Anthony L.
Man, this place is efficient. First of all, Shawn Li was great from the beginning. He answered all of my questions, scheduled a test drive for me, and helped me get the paperwork ready for a quick pick up. I did notice one of the badges had fallen off, but Shawn took care of that for me, and I could not be happier! I highly recommend this place and Shawn.
