October 2021 by Stephanie M.
I live around the block and although it's convenient, this store also has great staff, always polite and friendly, and not bad pricing for oil change (I usually get a coupon for when I need to come in and there's always a special available). They also have a free tire check that I need to come get checked out more regularly. Anyway, this review is overdue as I've been coming here for years. I'm glad they made it through the pandemic and this location is still going strong.
September 2021 by Dolores Wagner
Good prices on clearance items. Just make sure you really look into the coupons before trying to use it, and make sure you look at the dates on your Khols cash so they are not expired or excluding the one thing you needed and went to the store to get. ?
September 2021 by Teresa Robledo
Terrible service, today I took my car for brake service. The person who attended me told me that it would take 4 hours to which I answered this well, I just want to know when the total will be, I spend 1 hour and my car has not been checked yet. I asked him and he told me that it would take another hour to review it and then another 4 hours. If you had told me this from the beginning I would not have wasted my time. lousy employee attitude. I have been going there for years for the tires of my cars, it is not cheap at all, I was still going but the experience I had today I will not return
September 2021 by hallessy Dee
They going out of business and I had a warranty on a battery I bought or purchased from them and couldn't get it replaced cuz they didn't have the right size. ?
September 2021 by Gustavo Alvarez
Depressing their closing slim inventory
September 2021 by G Bliss
the parts selection is very slim.
August 2021 by Paul G.
Had a screw in my tire that caused it to go flat, so I took my car in to get gas to fixed. Had an appointment at 3 but it didn't take as long as I thought to get to the location so I dropped it off at 2:30. Was told my car would be ready in an hour and a half. I made the assumption that the hour and a half was from the time of my appointment so I came back at 430, almost every bay was empty and my car was in exactly the same spot as when I left. I asked the Jorge about it and he said there was a problem with the previous car and it took longer then expected. If it wasn't so late on a Sunday I would of taken my car somewhere else. What is the point of making an appointment if they can't work on the car or at least call and let you know it is going to take longer. Very unprofessional, what make this extra frustrating is every other tire shop does a tire patch for free, their website when you make the appointment says it cost $19.99 but when you get there it cost $24.99
August 2021 by Dale Curnes
Pep Boys are closing their stores for good and they have big sales. By - by Pep Boys.
August 2021 by Michelle B.
I had an appointment today and I will admit I arrived around 10 minutes late. When I went to check my car in I was told wait was 1 and a half hours. Really? I asked if it was because I was late and his response was no. It's because they are busy on Saturdays. If you're that busy then you shouldn't take appointments. I asked if I could take car while I waited for my turn and was told no. If you're not working on the car why do you need it to sit there?? I will never return to this location, not even for a small purchase. Customer service is big in my book and theirs is terrible.
August 2021 by Michael D.
Fast good quality service. Called first to see if the had my tire size and they did, so I went right over . Go there checked in and within the next few minutes my car was being worked on. They installed the new tire checked tires for air pressure and I was on my way home.
July 2021 by Angela A.
Where is the no Star option? So I got here and I told the guy that my appointment is at 430pm. I couldn't find the confirmation at first but I was able to find it later on. The guy said they don't accept same day appointments. Which is BS since I was able to successfully make the appointment online today at 1pm. The guy is an older rude gentleman in the front with a heavy Spanish accent. I think the good reviews at this place are all fake. This is seriously the worst pepboys ever. A bunch of lazy people. The guy told me I can just leave my car and pick it up tomorrow..like okay. I have to work tomorrow and it's not like my appointment is at 6. It's at 4:30pm!! He didn't even bother checking for my appointment confirmation. I was trying to show it to him but he didn't even care to look. He just flat out said..come back at 6. So weird. This place doesn't deserve any business.
July 2021 by Sean H.
Made an appointment, came in. And since they took more vehicles in, I'm assuming walk ins somehow my appointment is void and told I need to wait 2 1/2 hours for my 5 minute inspection to be done
July 2021 by Richard Nodal
It's not like I used to be people are rude prices are high
June 2021 by Dangducphat D.
To starting this, Is there an manager operate on this location ? Cons : Understaff booking an oppointment at 12am for an simple oil-change nothing special. Then Jorge inform me that they one of their mechanics call off ( sick) . Aight its cool s*** happen, then i agree with an estimate waiting around 3 hours. I walk out of the store to have some food, then got back at 2:30. Jorge the aka front desk stated that my toyota oil change would take longer than expected so i would come here at 6 or even tomorow morning to pick it up I mean really??? An Camry 2010 4eng would take 6 hour to do an oil change???? Did you charge me 20 dollar for and cheap oil change likethe local place??? . So we paying x3 the price to wait extra extra longer. Oh dear, every time i come there will be an excuse for an delaying what the hell. If you can handle the ammount of vehicle . STOP taking APPOINMENT!!!!!!. Mean while on the website only 3 appointment was selected. You guy have walk-in guy i get it, but do some mathhh for the priority suggestion. The floor is terribly dirty and unstable. Do not let minors or elder relative come to this store. There is holes and dirty-stain and everywhere. What waS the last time you guy deep-clean the floor . I would need and offroad-shoes and double mask to prevent dusk to walking aroung the store.
June 2021 by Mike F
Very helpful. I always like going to this location.