Quest Diagnostics is a reputable medical laboratory that offers a range of services, including COVID-19 antibody testing, routine lab tests, pediatric specialty tests, glucose tolerance tests, and Blueprint for Wellness programs. The company's West Covina location is conveniently located next to the Queen of the Valley Hospital, making it easily accessible to patients. Customers have generally had positive experiences at this Quest Diagnostics location. The phlebotomists are described as friendly, professional, and efficient, and the scheduling process is praised as time-saving. Many patients have been pleasantly surprised by the short wait times, with some being called in even before their scheduled appointment time. However, the location can get busy and understaffed at times, which can lead to longer wait times for some patients. Despite this, the staff is said to work extra hard to accommodate all customers, even those who arrive late, and they go above and beyond to provide good service. Overall, Quest Diagnostics in West Covina is a reliable and efficient medical laboratory that offers a variety of services and generally provides a positive experience for its patients.
I been here for 4 hours they have called about 10 names of people that left it’s 5 people left in here they so busy in the back talking about they’re kids they not paying attention to the 5 people waiting this poor excuse for a service shouldn’t any one be waiting this long
May 2024
Easy to check in, very clean and perfect location. Since I had made an appointment, I was seen within 2 minutes of appointment time. Beatriz was very professional.
May 2024
Nice and clean place! Taking the appointment and checking-in were super easy! Welcoming and knowledgeable staff!
