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December 2023 by Jacob C.
I love supporting family owned businesses, and this is definitely my new spot for jewelry and watches. Me and my wife stopped by this Sunday for some impulse purchases. Me and more importantly my wife are extremely happy with our everything. We will definitely return.
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July 2023 by D. K.
I purchased a Seiko Prospex Divers watch from them. After about 6 mos. under the saphire it looked as though the inside blow up. I made arrangements to send it to the Seiko Service Center back east. After about a week I received a call from them stating there was major water damage to the movement, however, the case did pass the test for water proofness. Without saying it they implied the crown or start/stop buttons were not locked causing water to enter the case. This made me think, prior to making the and what got in interested in the watch in the first place was the display at the store. It was like an aquarium tank filled with the same watch inside. I think I purchased that watch and it was in that tank with an unsealed crown. Since owning the watch I was careful not to get it wet, just cause it was a really nice piece. In the end the movement needed to be replaced, all $600 of it. I went back to the store several times, however, the owner just happened not to be around. Buyer Beware.
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March 2023 by R W.
The service here is impeccable. Very nice. Melina went above and beyond very polite. Very happy very outgoing. I've come back three or four different times to purchase jewelry from her. If you need anything hit her up if she doesn't have it, she will get it.
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February 2023 by Alexander N.
Melody helped me find the perfect chain and did her best to give me the lowest price. Their finance team is top notch.
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January 2023 by Foc T.
Went in today to compare with the other jewelry stores at the mall and all the girls greeted me with a smile. So welcoming and Super nice staff, all the girls very helpful and professional . Will be returning back soon for their February deals. I recommend this Kevin jewelers located at the West Covina mall
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January 2023 by Kay A.
I called the store today asking if I could return something at 7:57pm and the lady said I yeah to me I wish she could of been nice enough to say they closed at 8pm I literally drove 25 mins to see the mall closed. Yelp and and google has their hours advertising they closed at 9pm which makes it's frustrating to keep up with business hours when I don't really shop at the mall. I advise you call the store because yelp and google hours have not been updated.The manager replied to my post. I really appreciate the manager updating the store hours, which is why im updating my review.
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December 2022 by Bob F.
Came in to upgrade my fiancés ring and Rita was so helpful and made things extremely easy and an enjoyable experience. Needless to say my fiancé was very happy with the upgrade. Great experience here especially when you're spending lots of money that made it easier.
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December 2022 by Ryan Shapiro
I love this place have been multiple times and always leave happy. Amazing customer service the staff always hepls me find exactly what i'm looking for i cant thank them enough.
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December 2022 by Lena Walters
It's a mom and pop store, but they have a wide selection of rings, earrings, and necklaces. I got a beautiful unique ring, he was able to resize it the same day. Overall very happy with my experience.
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November 2022 by Lena W.
Amazing service by the staff. Extremely helpful, same day sizing. Overall fantastic experience 10/10 would recommend and shop here again!
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October 2022 by Kristina L.
This is a little bit over due, but I can not thank Faby and all the ladies plus the Jeweler @ the Kevin Jewelers in West Covina enough for giving such exceptional customer service and really making it happen for me. I would give them 10 stars if I could. My boyfriend, now fiancé, took me there to pick out my ring. Faby was so patient and wanted to make sure I found the ring I really liked (of course I have to also thank my boyfriend/now fiancé, too. LOL). Once I found my ring, which was beautiful, I needed it sized. The Jeweler was off that day and I was catching a flight early the next morning back to VA. They made no promises, but they made a call to the Jeweler and on the Jeweler's day off, he sized my ring, so I could wear it back to VA. It fit perfectly. I want to thank everyone there again for such wonderful service and I highly recommend them!
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September 2022 by L. C.
Miriam was so sweet and helpful. Great customer service. Purchased a necklas & ring, i am very happy with purchase. Will definitely be a returning customer.
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July 2022 by Alma R.
I am giving one star because I have to give a star but here's the thing... Do not shop at Kevin Jeweler's in West Covina Yelper's and here is why- So I get to the mall and Kay is closed. Ok, I mosey on to Kevin Jeweler's I start looking around as I was looking for an upgrade on a ring. 3 women were there. Not one welcomed me or said hello. They were tending to a family and by all means that is fine. However, not even a hello? Or a welcome? Or we will be right with you? Look, if you go to my Yelp you'll see I'm pretty easy going but this service was crummy! I felt unseen. I waited for more than 5 minutes and I couldn't believe not one of them even cared. I had to text my husband and ask him do I stay and wait? He said get out of there that place is low tier anyway. I listened to him, I took my uncared for self to Daniel's where someone did care and they were more than happy, friendly and excited to give me the appropriate service that I paid all cash for. You didn't care about me? Well Daniel's did!
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July 2022 by Angie G.
Definitely recommend this jewelry store. They have excellent customer service. Came in with my fiancé to look at wedding bands and an engagement ring because he wanted me to pick the ring I most liked. Nancy and Melina were very helpful in choosing the right rings for a decent price. For future jewelry purchases we will definitely be coming back to this jewelry store!
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April 2022 by Alex T.
I came across Royale Jewelers after I was tasked with finding a wedding watch gift for my BIL. I had the exact watch in mind (Tissot Powermatic 80 SIlicum Blue Dial) and didn't want to wait for shipping since time was of the essence, so I did some googling and called all the local watch shops in the area. Many of them didn't carry the watch, and many of them just didn't pick up the phone. Gina at Royale Jewelers picked up immediately upon calling, and even though they didn't have the exact color I was looking for, communicated with me thru text and sent me pictures upon request. I was so impressed by the level of service that she provided, that I decided to go in immediately to check it out. They're located at Plaza West Covina on the 2nd floor, in a prime location right across the food court. As mentioned, they no longer had stock on the color I was looking for but Gina informed me that she just placed an order for it (this past Saturday and I needed the watch for the following Sunday) and that it should arrive sometime within the next week. I went ahead and purchased the watch first (different color) and intended to exchange the colors as soon as the other one came in - although I was also prepared to keep the piece in case it didn't get here in time. To my amazement, the one I was looking for arrived yesterday (Wednesday) and today I'm writing this review because of how impressed I am. Gina sent me a picture as soon as she received it, told me that she'd hold it for me and I immediately went in to swap it! Talk about some incredible customer service. If you're looking for any jewelry needs, whether it be watches, diamonds, or anything in between, I wouldn't hesitate for a second to recommend Royale Jewelers!