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March 2024 by C9
I would like to give a shout out to Jesus! I asked if a certain shoe size was available and he got it for me. While I was waiting for it I told him how I had a bad experience with their online shopping and how it left a bad impression of the company on me. He was very apologetic and said he wanted to make it right. He went above and beyond and at the end let me know he was the manager. He did such an awesome job handling the situation and it made sense why he was the manager! I will definitely go back and buy more shoes at this location!!
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September 2023 by Joshua Pedroza
amazing and friendly customer service, high quality Shirts
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July 2023 by Marcus S.
Shoutout to Julia for the tremendous customer service! I was walking by and saw a shoe displayed that I wanted. They did not have my size, but Julia help me locate it at another Shoe Palace!
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April 2023 by Samuel Velasquez
Just went to shoe palace this morning no one came to help or asked if I needed anything I was very disappointed
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February 2023 by Anthony O.
I've been shopping at this store for many years and never had issues with the management until now. The manager Julia and her employee Jose are extremely rude and unprofessional. I take my special needs brother to this mall everyday to get out and Julia and Jose ASSUME I'm a reseller and denied me black/white dunks.They sold to someone else while I was in the store when I had already asked for a pair and was denied. They told me I'm "wasting their time and mine" by trying to purchase items from there and basically said I was "banned" for NO REASON! I cannot even complain to the district manager because they are friends with Julia so my complaint will never reach anyone! Something must happen to Jose and Julia because this is not the first time people have had issues with them. Extremely unacceptable attitude.
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February 2023 by Felicitas E.
Always have the best selections in Jordan's my sons favorite. Also the newest styles of Nikes.
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January 2023 by cq (Izzy)
Good shoes I just need to break into them and it takes a long time?
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November 2022 by Angie B.
Today I went to shoe palace with my mom and my daughter and son. I was looking for some white air force 1's for my daughter for christmas and some bad ass black and red adidas for my Husband for Christmas the young lady that helped me was awesome.She gave the best customer service she was sweet and took the time to answer all of my questions about the shoes.She is even holding them for me till I get paid and I can go get them she knows her shoes too very knowledgable.I recommend you get your kicks at shoe palace if you want brand name nike ugz and adidas.The young lady that helped me with my shoes is Ari go to her if you want awesome customer service i would leave 10 stars but am only allowed 5 God bless
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November 2022 by Jose P.
this Is bad location when it comes to newer releases. Normally other locations call raffle winners from Opening to closing but this location decides to call at 10:30 Pm. which I understand it my fault for not answering but same time most of got lives & they call 2 hours after closing
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November 2022 by Michael Hurtado
R people allowed to get 5 pairs of Jordan 4s from one store? But when I ask for a pair they lie and say that they are not able to help me out because of their registers not working ? I call this stores full of resellers just tryna help each other . I will call our names especially JULIE And her shady resell business with that store the LIQUOR
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November 2022 by John C.
lol this place is a backdoor store, don't waste your time to try and go after these shoes. Manager in the name Julie or whatever would call her "people" or the resellers shes backdoor to come to pick up their shoes. Yesterday was a horrible experience as customer. I was told that the scan system was down and she would possibly sell the shoes the next day. The next day finally came, i came and ask one of the worker and they told me they sold out! After seeing the other review, how can you allow a customer to get a whole size run?! Wheres the fairness in this. This store needs to be reported and have their cameras check. Manager must be held for accountable on this bs!
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November 2021 by Arodi M.
All I have to say is thank you Nate!!! What a great customer service! You are the best sales person !!!!
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July 2021 by Joe Szeto
They have rude customer service.This is worst one by far.
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May 2021 by Anthony N.
Very neat , clean, and organized store. Covid protocols followed with hand sanitizer available. All the workers were very friendly and approachable. One worker Jay was quick to help me upon walking in and check out was conveniently fast. Even during packed mall hours they seem to hold it down and make sure everyone's attended to.
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January 2021 by Tatjana Torres
I specifically told one of the workers not to give me the same shoe that was in the rack. He went back there and gave me the same shoe that was in the rack. He switched the shoe and when I got home I was able to tell the shoe looked different and somewhat worn out from the new shoe. Im going to return them. Check your workers at this site Shoe Palace!
