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January 2024 by Apryl R.
During my recent mattress purchase, I received genuinely excellent customer care and was thrilled with the entire process. From when I entered the store to the last delivery and setup, Sharon Cabrera went above and beyond to ensure I had a smooth and enjoyable experience. When I first entered the store, I was greeted warmly and politely. The sales associate, Sharon Cabrera, was accommodating and considerate of my needs. She took the time to inquire about my tastes, sleeping patterns, and any particular needs I might have had for a mattress. Her knowledge and eagerness to respond to my inquiries made me feel comfortable and valued as a customer. I will definitely be returning to purchase additional mattresses and furniture with Sharon Cabrera. Thank you so much! You are one of the best salespersons I have ever had.
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January 2024 by Deb M.
I have been looking for a firm, affordable mattress and had many questions about product differences, warranties, delivery.......Sharon answered all my questions and provided additional knowledge to assist in finding the best for my husband and I. THANK YOU Sharon for your time and patience.!!
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January 2024 by Susana G.
I been meaning to to write a review, but with a busy life time flies. I wasn't looking to buy and was just browsing, in between moving kids back to college. The sales person, Sharon Cabrera, was very knowledgeable and patient; even though, I'm know for being indecisive. She took the time to answer my numerous questions and after inquiring over different mattresses for almost an hour, she gave me her contact information and was pleasant the entire time. I haven't decided on buying that mattress but when I can afford to purchase it, I will definitely be returning and asking for her.
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January 2024 by April L.
Came into the West Covina location looking for a mattress and got excellent customer service by one of their employees Sharon Cabrera. Very friendly and out going
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January 2024 by Maria A.
I've been looking for a mattress for a while. I came into the West Covina store by chance and ran into a sales person Sharon. She was incredibly knowledgeable about the products she was selling. She was so patient with me and answered all my questions. I came back a few days later and made my purchase. I loved Sharon attention to the customer and her very direct approach. I didn't feel as though she was just trying to sell something. Thanks for everything! I love my new mattress.
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January 2024 by Allan D.
It's mattress time and trying to figure all the different ones out there..so me and my wife walked into this location and Sharon was great with knowledge of the different mattresses and prices what's on sale what's the value on mattresses compared to cheap mattresses who would of thought there were so many different types but sharon was patient and helped us with looking at what would work for us..Thank you
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December 2023 by Robert D.
Check the website before you shop here. They'll say you are getting all the discounts possible but end up giving you the exact same price that's on the website. The adjustable frames only have a 3 year warranty, not a 10 year warranty like they say, that's extra. Make sure everything works and is delivered or it'll be an extreme hassle to get it corrected. Especially if you buy anything on clearance. To put it honestly, I wish I didn't buy anything here. Spent over 10k on 3 mattresses, 2 adjustables, and so many accessories. I walked out thinking we got such a deal, but got home and noticed it wasn't a deal at all. I'd return it all and go somewhere else if I could. Just be wary. They are like car salesmen. They'll say anything to you for the sale.
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December 2023 by Barbara K.
Let me start off this location. it doesn't deserve any stars. My son was in the store before Thanksgiving. He was there for a new mattress for himself and sister. The salesperson, Sharon assured him she would get the best deal. He wouldn't leave without buying a mattress. He told her about his Mom wanting to get an adjustable bed. Saturday after Thanksgiving, the three of us went back to the store. I found the adjustable bed and mattress first. I asked about the warranty and if it was full or limited? She said a full warranty. My son decided he wanted the same setup as me. Sharon said she found one on clearance for $800. Great! My daughter then chose the mattress and Bunky Board. Again, being told she was getting the lowest price. She commented about NOT being a used car salesperson! What did that comment even mean? I found out later that the adjustable bed was used on clearance! We weren't told that! The remote on one side of my spit top king bed stopped working completely. From the start it was glitchy. There's no return! My son got the extended warranty. The Ompany, Guardian didn't have our account. That was going to take a few more weeks! Then they would need pictures and verify everything! Who knows how long that was going to take. We wanted Sit'NSleep to take care of us. It's only been a couple of weeks, under a month. We'll, I can wait for one to be on clearance or downgrade to the one my son got! WTH!? No way! We didn't even know about the bed being USED! We thought we were getting the lowest price. My son was done talking with Sharon! He got a store asst manager, Stephanie. She said she would get him a new one, BUT it would cost $800. Fine just to be done! He went to go pay it, well now it's $300 more! Fine, but we never got the headboard brackets and a user manual! Delivery was set for the nest day! For those of you that read this long story, thank you. Also, stay away from Sharon. Her sales tactic is A BIG FAT LIE! We spent over $10,000
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October 2023 by Kelly Dixon
Wonderful experience buying our new mattress! Sharon was great to deal with and made our decision easier for both my husband and me- not an easy job!
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October 2023 by Gerry Tan
Jackie was great. Answered all my questions, didn’t rush me, left me on my own to decide. Encouraged me to try out the mattresses as long as I needed. You spend one third of your life sleeping, you have to make sure you’re buying what’s right for you.
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October 2023 by Debbie Reaves
Jackie was great!! Took time to answer all my questions and explained the warranty information.I laid on many mattresses and she gave good detail on the quality of each.Its hard to know which one is the best fit, you really need to sleep on them for a few nights. Jackie explained the return policy in case you made the wrong selection. Very informative and i felt in good hand
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October 2023 by Mayra Pinedo
Sharon was very helpful in selecting a mattress that fits our lifestyle. She was very kind and patient, and allowed us to try each mattress before we made a selection. I was very happy with the assistance that she gave us, and would definitely recommend her for any guidance.
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October 2023 by Gil Alcala
Sharon was an amazing sleep consultant. She was able to find the perfect mattress for us and now we can look forward to a great nights sleep. Would definitely recommend Sharon and Sit and Sleep. Remember to ask for Sharon.
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October 2023 by Robert Rojo
Sit-n-Sleep salesperson Stephanie in the West Covina store was in a simple word: Superb! She first helped me by assisting me in choosing the mattress. firmness . She asked me questions regarding my sleeping behavior. It was determined that I needed a very firm mattress. She showed me different price points and told me of advantages and disadvantages of coil and foam. I chose a Tempurpedic bed that was also adjustable and back supporting. I was able to have the bed delivered, and installed the following day along with free haul away.
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August 2023 by Nikki Barry
The sales rep, Jackie, was awesome! She was so helpful and not pushy at all. We were very pleased with the way she handled us. The delivery guys were also awesome. They were really friendly, careful and quick. They made sure the mechanism worked right before they left and were all so polite.