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December 2023 by J Vee
Horrible service and customer service. Don’t waist your time. The first time I did my beaded extensions they came out in a day I went to get them fixed they only fixed the bottom ones . And the owner Doris had me buy beads to get them fixed just to make some money, and the top weft came out a few days later. I gave them a chance again and booked an appointment a week ahead and they told me they only had Saturday available . I booked at 10:00 am, and cleared my work schedule to be there I drove over 30 miles to be here. After 30 min of waiting they told me the hair dresser was 3 min away . I walked out and get a call from the manager saying the stylist wasn’t coming in . So unprofessional don’t ever waist your time here .
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December 2023 by Paulina Alvarado
I was recommended by Violet from Arcadia Salon and I went in to get 2 tracks of hair cause my hair is really thin . Now Violet said that due to my thin hair I wouldn't need a lot, just 2 tracks. So when I go inside the store & tell Doris the "owner" that I was recommended by violet, she said that violet was amazing & asked how long I wanted it so I told her up to my waist. Anyway she grabbed two different extensions, a highlighted one with blond streaks & a dark brown extension. Doris told me that by blending both of them I would have more hair therefore it would look "better" and that if I just got one it would look very little . Now mind you...I thought it was too much with 2 different extensions & she didn't even bother to show me different prices or try to help me find something that was less expensive, good quality or other brands etc. just like any other store employee would if they actually cared about their customers, what they can afford & their needs. You know how much this woman charged me? $850.00 for only 2 EXTENSIONS! A freakin ripoff! Now being honest I was stupid about buying them cause I actually trusted in what she was saying. I then walked to my car, called violet & she told me to return them immediately cause she thought I would get a discount + only pay like $100 the minimum. When I got down again from my car & wanted to return them, Doris started saying that I shouldn't return them & that I should just take them to violet so she could see them or if I wanted another opinion she could call another associate or return them later. So when I try to return them later there was no way of getting my money back because one of her employees stated that she didn't have a code for the refund & that she would have to call Doris who had left the store apparently etc. I literally felt scammed you know what I mean? Like hello! It's so obvious that they only care about the money & scamming others. When violet tried calling the store to help me get my money returned to my card, they responded very rudely to her & was not helpful at all. So violet of course will not be sending her clients here anymore & this salon will start losing customers. Congrats that's karma for you & hopefully one day you'll get caught scamming others. Please don't come here, they will scam you. If I had the option to give you 0 stars I would.
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November 2022 by Amanda Hill
TERRIBLE!! RUN!!! PLEASE BEGGING YOU DON'T COME HERE!! THE SERVICE IS TERRIBLE, THE OWNER DOES UPCHARGE THE PRODUCTS!!! 1.) First time I came, the hairstylist was over half and hour late. Didnt get an apology or 5 bucks off nothing. Just rudeness. She did a decent job. Came back for second chance. 2.) A different hairstylist was doing my braids. She was in rush to leave early ( she told the owner prior she had to leave early to pick up her kids. mind you called to make sure they could fit me. I felt bad. She was very kind. She was stressed.I tipped the hairstylist 25 bucks because felt bad. ( half way through my braids were so terrible and messy. the hairstylist told me the owner would finish me up mind you I only had one of the braids done. I just left half after that. Then the owner ( lady upcharges me for products) tried to talk to me put her hands on me trying to bring me back. Never put your hands on anyone, trying to stay calm as she tried to drag me back kindly told her to get her hands off me before I got more upset. With half my hair done, I left. I WILL NEVER COME BACK AGAIN.Service: Box Braids
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November 2022 by Johnny McNazty
This place is horrible don't ever try to go into this place the staff is incredibly rude and they try to Jack the prices up at the last minute even though the price on wigs say one thing they try to charge you 10 to $15 more don't waste your time with these people they are a waste of space and the rudest most ignorant type of people you can imagine...horrible business. I would give zero Stars if I could
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November 2022 by Keairah W.
If I could give this store a negative five stars, I would. As my sister and I walked in, the cheap "security guard" jumped up like he had to protect his store. Mind you, he was relaxed on his phone while a Hispanic customer was browsing the store, but as soon as we walked in, he jumped up. It's a shame because, as a black female and the guy being Nigerian, it made me realize that it really be your own people! The worse part is he continued to follow us and stare us down even as we made it clear he was making us uncomfortable. I'm all about supporting black businesses, and even though this is the only one around, I will gladly spend my money at Sally's rather than ever give them a dime.
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November 2022 by Amanda H.
I never write reviews... but been here twice both times, terrible. The first time I came the hairstylist was over hour and half late. The owner didn't even apologize was rude. She did a decent job. So I went yesterday to get my hair braided, different hairstylist although she was super nice. She was telling me that she was supposed to leave early because she had to pick up her kids. ( I felt bad for the hairstylist because I've come from hard working mom so I get it would hate for anybody kids to be waiting. But mind you I called before the owner said she has space. I know she was trying to do my hair but because she was rushing, it wasn't good. Wasn't going to wait, for braids I knew went going to be done properly. She went to go talk to the owner, owner agreed she would finish up. That moment I left politely with half my hair done. WASNT GOING TO WAIT ANOTHER 10 MINS FOR HALF RUSHED/ messed up hair. NEVER AGAIN WILL I COME!! TRIED ONCE, TRIED TO GIVE THEM SECOND CHANCE!!! DONT WASTE YOUR MONEY!!! THE SERVICE SO TERRIBLE!! I wouldn't even said people I dislike here, because thats just cruel. To the owner if you ever read this, hope you get it together truly.
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October 2022 by Johnny M.
I would give zero Stars if I could look at other reviews online the lady is extremely rude and so is her staff she tries to charge more than the listed price on every item by 10 to $15 once she thinks you're going to buy it no matter what she tried to offer a 10% discount after hiking the price $15 which is a complete joke they are possibly the rudest people in any wig store I have ever been in stay far far away from this place and tell your friends what a trash hole and trash people they are
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October 2022 by Erik R
This place is terrible!!!!! I came in with my wife for some hair products and the owner was straight up rude mocking my wife because she didn't have much knowledge of different hair products and instead of helping my wife with her "years of experience" she sold her something she didn't want and when I my wife realized it wasn't what she wanted she didn't even want to exchange it. My wife didn't want her money back she just wanted the stuff she needed. My wife was understandably upset and by the time I looked at the products and the receipt I noticed she over charged my wife $30 when the product had a completely different price. We brought this to the owners attention but she claimed she knew her products prices and the the charge was correct and completely disregarded the price tag. So not only was the owner rude but she is a thief as well. Don't ever go to this place, take your business elsewhere!!!!
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October 2022 by Erik Ruiz
This place is terrible!!!!! I came in with my wife for some hair products and the owner was straight up rude mocking my wife because she didn't have much knowledge of different hair products and instead of helping my wife with her "years of experience" she sold her something she didn't want and when I my wife realized it wasn't what she wanted she didn't even want to exchange it. My wife didn't want her money back she just wanted the stuff she needed. My wife was understandably upset and by the time I looked at the products and the receipt I noticed she over charged my wife $30 when the product had a completely different price. We brought this to the owners attention but she claimed she knew her products prices and the the charge was correct and completely disregarded the price tag. So not only was the owner rude but she is a thief as well. Don't ever go to this place, take your business elsewhere!!!!
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October 2022 by Ashley Aceves
Horrible service by Dorris , she blocked my number and all. I would not go here I should of read the reviews before trying to make my daughter an appointment I had one for Friday but called back and trying to move it to today which is Thursday mind you I’ve been calling since yesterday to move the appointment and the original appointment was made a week prior.She kept saying her braider hasn’t came in she’ll call me back this went on for two days I didn’t get a call back. Then I called again asking if it was okay to go through with a Thursday appointment , she gave me the same answer oh I’ll call you back at 3 pm I called after 3 and she straight up blocked my number. I never once met this women nor did I harass or talk to her cruel. She just doesn’t want business. I’ll take our business else where as you all should. It’s horrible here.
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October 2022 by Joyce Ruiz
West Covina does not need business like this. Charge incorrectly and when ask for money back it is your fault because you don't know what you are buying? No lady what you're doing is stealing. Don't visit, and if you do, try not to get cheated.Service: Hairstyling
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September 2022 by Pauline Rosales
Doris is a horrible business owner she treats her extremely bad since I've been going for quite awhile I think I have 5 different girls I stop going because she tried too argue with me I guess she thinks she's the that dose sewins I don't thinks that everyone leaves she all around a mean person don't go there
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August 2022 by Kimberlee Sandoval
Says it opens at 9am but it is not open. Please update correct times.
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August 2022 by Egypt McClure
If any ladies are looking for a stylist I braid hair . And I also travel!!!!
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July 2022 by Jas B.
The lady in the bald cap was very rude and once my friend and I started getting irritated she started to act all nice, she wasn't helpful. Even blamed us for "supposedly" FOR opening the product even though she opened it up when purchasing it. THEN we return because we got the wrong product...not 10 mins later she acted she did not recognize us and ask if was from the same store and if we messed with the product even though she showed it to us. Seriously "best" customer service.
