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February 2024 by Connie Wong
Schedule appointment and got cancelled next day said I didn’t respond, but I told them at the beginning I said on the chat I want to bring the car in, before they sent the person to house but didn’t completely done but they made up all the excuses never apologize look like not their problem
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February 2024 by Asaad Marcha
Hector in the front dest was extremely rude and disrespectful
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February 2024 by Leah Huang
I came to buy a car with a friend, Model Y, and I picked it up the same day I bought it, which is great! The pickup truck is cool!
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February 2024 by Corey Teng (Wen-Hsiang,Teng)
Such a horrible experience at this service center. Made an appointment due to recall services and other issues at noon. Waited for couple of hours and then the advisor, Joshua just told me they were going to do investigation after 4 hours waiting. I was mad and requested picking up my vehicle immediately and he let me wait for another 2 hours to get my car. During 6 hours waiting, I saw other clients finished their services within an hour but they kept me waiting for 6 hours for nothing. DONT EVER BRING YOUR CAR TO THIS HORRIBLE PLACE. Such a JERK!!
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January 2024 by M. H.n
Excellent experience. Very knowledgeable and helpful staff.
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January 2024 by Cameron Chien
Guest care and support are absolutely key for developing trust and comfort, especially when deciding on making a big purchase! Sam N. and Mark B. are great staff members. In particular, I want to give the most gigantic shout out to Mark, who is beyond a doubt one of the the most customer care-oriented people out there. Mark went above and beyond in patiently understanding my situation and did his best to support my needs. If you get to work with Mark, consider yourself very lucky and get prepared to be taken care of extra well.Thank you Mark, Sam, and Sam (manager) for being solid, honest people and caring for your customers!
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January 2024 by Jon Obeso
Had several questions regarding the 2024 Model 3 and Julian answered all of them and more, along with giving his own professional opinion. He truly went above and beyond without sounding pushy but rather more like a consultant and telling what he's experienced. Thanks Julian!
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January 2024 by Vanessa Chaudhari
Came in not sure whether we would purchase a Tesla or not and within a few hours we drove home in our new model Y! It was such an easy process and we were helped by Hector & Julian who were both fantastic. Very happy and grateful for our new Tesla.
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January 2024 by John Song
Took care of the DMV issue right away! They are on the top of their game!
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January 2024 by jin kim
Don’t go there to get serviced. Went there to get wheel alignment because my new y Steering wheel is not straight. One female(I don’t even want to write her name ) drove it for 1 min and said that everything is fine I’ll give you an article that says about steering wheel. Now I have to pay $250 to do alignment at different locations.
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January 2024 by Will Xin
This service center is horrible. I got my Model X on Dec 9th, 2023. My wife experienced a brake failure while she was driving on the freeway on Dec 12th, 2023 around 9 a.m.. I called the customer support and towed the car to Tesla West Covina for diagnosis. What happened after that really shocked me. When I checked the repair progress in my Tesla App, they described the incident by stating my wife hit a rock which enable several alters. They made false statement about what happened and the reason why I brought my Model X to the service center. IT WAS A BRAKE FAILURE !!! THE BRAKE DID NOT WORK WHILE MY WIFE WAS DRIVING ON THE FREEWAY. I ALSO STATED IT WAS A BRAKE FAILURE WHEN I WAS SPEAKING WITH THE CUSTOMER SERVICE OVER THE PHONE! Fortunately, the speed was low and she was able to finally stopped in the emergency parking area. I want to receive an apology from Tesla for the false statement that they made to my wife's incident.
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January 2024 by Haylee D
I had an amazing experience placing my order for my model 3 with Jonas! Thank you Jonas for your attentiveness and bright personality. I picked up my car yesterday & could not be happier !
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January 2024 by Jewel Trujillo
Was the best experience ever Hector made the buying process so easy for my husband. Would definitely recommend him to anybody that is looking for a Tesla. He listens to what you want. Thank you Hector once again for everything!!!!
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January 2024 by Ryan S.
Since i already have model 3 with a shorter range, now I was looking for a long-range one. So I stopped at West covina Tesla, I looked at Model Y long range 330 miles. I was interested in it, then I looked at other competitors like BMW I 4 40, but this one gives about 305 miles per charge. Then I also looked at porsche Taycan, which is also in the mid 200 range. Lastly, I was considering Lucid for a longer time, but i purchased Tesla Model S with 405 miles per charge. the reason is mainly amazing customer service by Julian, Kasper, and Oz. These 3 individual just did an amazing job in following up every day and making sure if they have answered all my need in a car. The other competitors never followed up and acted like they didn't care. So, talking about a great customer service like someone who actually cares not as a salesperson but as a person who cares. These 3 individuals surpass in every category. Words are not enough to thank these individuals. If you are looking for Tesla too, talk to these individuals.
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January 2024 by Kim K.
Went in to test drive, and ended up purchasing one. To get the $7500 tax credit, I needed to get it before 12/31. Salesman searched and found one in production on the way to Santa Barbara. Was told that I could change the color of the car even, just to let him know. I didn't end up changing the color, and was told that he would reroute the car to West Covina, it will just take a few more days than expected, could pick up 12/27 the earliest. No worries, that's still before 12/31. So I pay my 250, and the next day get messages to schedule my pick up in Santa Barbara. I'm like ??? So I ignore it because Mark said he will reroute it. Next day I get another message saying I need to schedule the pick up within 3 days or they will let my car go. So I go in the scheduler system and they literally only have 3 days available to pick it up. I schedule the last one possible (12/21), even though I have no way to pick it up then. I message Mark, and he's like yeah, this is me I told you to schedule pick up in Santa Barbara. I'm like, but wait, you said it would be going to West Covina. He said sorry no can do. He said, I'm off tomorrow, but I'll give you my cell number and look all day tomorrow for a closer car, I'll text you in 20 minutes. I'm still waiting for him to text me (1/4/24). So long story short, I call Santa Barbara Tesla, and they are able to get a different date for me that I didn't have to work on. I also see that no referral code is anywhere. I spent $$$ to take a train to Santa Barbara to pick up my car unexpectedly, 100+ miles away on 12/22. I let Santa Barbara know and they said they can't do anything about it and that what happened was pretty scummy. They said they'd put a note to have Mark call me to fix the problem. Still waiting on that. I did my review of my purchase experience, and put that I want someone to call to rectify this situation of a blatant lie. No call back yet, days later. So, anyway, I like my car, but this was a terrible scummy experience that makes me leave a 1 star review and customer experience to say SKIP TESLA WEST COVINA.
