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February 2023 by Steve O.
This is the worst bank in the USA. That's all I have to say. Never put your hard earn money into this back.
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October 2022 by Roger Meyer
You have to go and take the stairs to get to the front door
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October 2022 by Val F.
Bad customer service special manager. POA request close account and they asking for account holder ID which is not necessaryShe indicated not sure account holder still aliveThis is not she should asking the question and her attitude is very bad
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September 2022 by Thomas Drum
The best staff
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June 2022 by Ne T.
Think they got bought out or some type of change in ownership because they're so different than they were 5 years ago. Fees are higher, but customer service is a joke. We mostly use them for multi family lending. They take weeks to respond to a phone call or email. I have 2 emails that I haven't gotten a response to after 4 months. What on earth do they do every day if they're a muti-family lender? Rates have increased so business has slowed down. They've forgotten to pay our impound account, don't respond to emails or phone calls, don't request or review quarterly financials, don't know if our account is impounded, etc. They're also holding $100k of our money in a checking account and I can't get a response to release it
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April 2022 by Daigo
Excellent customer service and knowledgeable staff.
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October 2020 by Kai W
Very unprofessional. The person runs credit side asks ridiculous question that has nothing to do with the loan. Hire someone knows how to do the work.
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March 2020 by Yawo D'almeida
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August 2019 by Christian Yoder
Is this bank really "universal" because umm how do i say this ive got a "buddy" that wants to withdraw some "money"
