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August 2023 by Kat K.
Lupe and another kind lady who works here are very fast and helpful. There was at least a line of 5 that went through very quickly. They were personable, friendly, professional, and just great at their work. I rarely send out mails, and she made the experience absolutely quick, painless, and for an affordable price. It's really amazing, genuine, and customer service that is pretty rare. I hope the wonderful employees are praised for their kindness and great quality and speedy work. There is plenty of parking in this plaza with a grocery store and a gym nearby. A few restaurants are here as well. It's very clean and organized inside their store. It's nice and cold to help us beat this heat outside. Lupe totally made my day. I'm very grateful to get her expertise to help me send something to a military base to my sister, brother in law (who is in the military), and nephews. I definitely want to come back here if I ever need to mail something out, I recommend this location to anyone who wants to go in and out of a post office pretty quickly and have the best, kindest, quality customer service!
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July 2023 by Crimy Laz
Pretty good and the employee there nice. I went to send a large box. Do note: I went in the morning when they just opened. I was the only customer. I went a couple of years ago and Afternoons are busy and can be slow.
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June 2023 by Sarah
Roger was absolutely amazing. One of the best workers I’ve had experiences with. He is very friendly and helps you beyond what you could ask for. Amazing service and worker here! Every time I come in, he helps me and puts a smile on my face. Wonderful work Roger
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January 2023 by Christian G.
I've been coming to the post office more than usual because I'm selling off a collection of items on eBay and have had to go there almost every day this week. Every time, I've been helped by Lupe. She is great and deserves a raise or a promotion. On her own, she can process a line of multiple people much faster than other offices handle one customer. I asked about the prices of different priority flat rate boxes and envelopes and she knew them all, recommended the best one for the price and size of items I'm sending. This is the kind of expertise and efficiency every post office should provide! Every time I've come here, whether Lupe is at the counter or it's someone else, the process is smooth and easy, never takes too long. It is a smaller post office, but the lines are never ridiculous and move fast. Definitely nowhere near how bad they've been at the La Puente location, with the line out the door. Thankfully, I live down the street from this location and it's convenient to do business here. Parking isn't wonderful - shared with Tokyo Central and a ton of other smaller businesses and the 15 minute spots are usually taken. But only a minor complaint and worth the quality of service here.
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January 2023 by Wander1 C.
If you see clerk name Roger, go wait for another one as this rude, arrogant and horrible at customer service. I don't want to bother with details. He is just simply horrible!
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October 2022 by Nancy T.
The clerk 23, she lost my package! Bad attitude & sent my package to somewhere. Never come back to this Post office! There's a thief over here! Either fire this lady Clerk 23!
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August 2022 by Ann L.
If you like to waste money, the rent a pob here. This is my experience from about 5 years ago. Some loser vandalized all the locked mailboxes on my street so I had to pick up my mail from the post office during work hours or get a pob. I spent money on the pob. Then 3 times between thanksgiving and Christmas, my eBay packages were marked as delivered but never made it to my pob. I asked usps staff and they were no help, even spoke to the supervisor who said they would find it. Nope! I tried to work it out with eBay but they used the usps lie that it was delivered so they could not help. I tried to work out wit PayPal and they used the usps lie as well. There are people at this West Covina office that either stole my items 3 times during the holidays, or they "lost" my packages 3 times. Not nice.
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April 2022 by Malek Hamideh
Saw the reviews and thought this would be a bad spot to ship but overall was a good experience
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March 2022 by Matthew A.
Roger is a terrible and incredibly incompetent employee. He can't help but react emotionally like a toddler to a simple question about the services offered here. He should be fired.
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March 2022 by Sierra
I've never had a problem with this post office. I've gone during different times of the day and am suprised I've never gotten caught in a line with more than 2 people. So far all the staff I encountered have been really nice and very helpful
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March 2022 by arlene rayo
Not good customer service and lack of respect
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February 2022 by Jamie T.
my absolute favorite usps location, the staff here are always so friendly & especially roger is so personable and always happily answers my questions regarding shipping and how the system works! Whenever i asked anywhere else they'd reluctantly give me an answer that doesn't help whatsoever.
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January 2022 by Ike H.
Horrible post office! I moved out of state and filed a change of address... 6 weeks later I have still not received any mail... my old address keeps calling me that mail is piling up... the kicker, THEY DONT ANSWER THEIR PHONE! It continually rings off the hook!
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October 2021 by Mary Rising
Our postman Roger at our little substation in West Covina near Tokyo Central is the best! He is incredibly efficient, knowledgeable, helpful, friendly and professional. He makes going to the post office a very pleasant experience! He's a real asset to the US Post Office.
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October 2021 by Jhoanna T.
This is my first time going to this location and the person who assisted me her name is YUNI is such a rude and sarcastic person !!! I was just asking why the price of the package is not what iI expected and then she began being rude and sarcastic !!!! I was polite to her , I don't understand why a simple question can't be answered in a good manner. The other lady in the next counter was so nice . I was just unlucky to have YUNI assist me.
