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“In the mornings, there is a checker assisting in the self check out. No checker register is open no matter how long the self check line is. Finally, after several customers asked any employees about getting another register open and we're told they couldn't open one, magically, after more than 10 minutes and 10 people waiting in self check out, a register was opened.”
“It's a nice community vet, friendly people and staff. What's not to like? Maybe the Karen's that attend there, but they aren't your problem it's their's(vet). If you can ignore that then it's great. Highly recommend.”
“This place is great! I usually take my pups to Banfield at the West Covina Eastland Center though lately, Banfield has been extremely short staffed & thus, have incredibly long wait times / lines. I come here to specifically get my pups’ ears cleaned & anal glands expressed — sometimes for nail trims (pedicures) as well. This place is definitely more “affordable” than Banfield! As in, the prices here are less expensive than Banfield’s. (Although vet care is expensive in general, which is why I use quotes). I’d really like if SH Animal Hospital were to incorporate a user-friendly app like what Banfield has + If you guys can create some sort of membership plan (similar to Banfield’s Pet Wellness plans). Just some suggestions!”
“Good experience overall. However the appointment process should be explained when you book your appointment online. You don’t have an appointment. You check in and it’s a cattle call. What I thought should be a 10-15 minute appointment turned out to be almost an hour in total. But the veterinarian and the techs were awesome and worked well with the pets. Poor appointment system but top notch staff trying to make this poor system work”
“Dr. T and Jackie are some of these best people to work with. They have such a passion for pets and it’s always a pleasure to enter the Banfield at West Covina.”
“Amazing service and the girls there were so kind to me and to my dog!! They took great care of him and my dog feels so much better now thank you. I recommend going here for your pet!! :)”
“Banfield Pet Hospital - Covina provides excellent care. Staff treated my pet as one of their own. They are professional, compassionate and very attentive to the needs of my pet. Staff kept me informed of all care required and the cost.”
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“I came here after an absolutely awful experience at Southern California Animal Hospital, and they graciously accepted me and my cat last minute for much needed xrays. I live over an hour away from SCAH and Adam's, and I very much appreciated them seeing me, especially when it was close to their lunchtime and my cat's meds had worn off, so she was SPICY. The front desk, techs, and doctor were all so friendly and helpful, and even apologetic about my experience with the first place. I am so grateful. HIGHLY RECOMMEND.”