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March 2024 by Jasmine S.
Horrible customer service. Long lines with no back up cashiers. You have a manager running the store being rude to customers and speaking openly about customers on the sales floor in front of shoppers! I would never recommend coming to this location go to Brea south coast plaza or Ontario . Absolutely no standards with dealing with complicated situations.
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January 2024 by Josie C.
This store sucks!....Don't give a false advertisement! They convinced me to open an account & will give me a discount. And when I got home to check my receipt, I paid the whole price. And when I called them to make a complaint, guess what, they couldn't see my application. But they gave me the temporary account number to be use for the next 24hrs. I asked them if I come back to the store, would they give me the credit, they said no guarantee.....0/5 stars!!!
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October 2023 by Savanah R.
Open more registers it's ridiculous! Y'all have an open register in pink but can't get in line unless u get "pulled" girl bye im tryna get home n wear my panties for my man!
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October 2023 by S C.
Haven't shopped at VS for many years and this one time experience has proven how VS has changed for the worse...and how their brand has been declining. Zero star. Staff are not trained well, manager chose the most busiest day to "train" her staff at the cashier when there was a super long line. The employee didn't know how to process a return and constantly asked for manager's help. It took really long time and held up the customers behind me. When I requested the manager to jump in and process the transaction, she made excuses and claimed " this is how my employees learn, nothing I can do." Why do you want to train your staff on a customer's expense? Your training is more important than your customer's time? Very inefficient and poor management. ( Oh and there's a customer confronted me for interrupting her transaction when I was trying to address the issue to the manager- and asking me " be kind" in a bitching tone herself LOL great clientele there SMH )
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September 2023 by SBDOUBLE U
Saturday afternoon.8 registers, 1 cashier.Slow customer service.Line going down the middle of the store.The return process is painfully slow
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June 2023 by Jackie D.
Victoria (lol) sucks at cashiering. Charged my mother and I both twice. "It tends to happen. Especially when it's busy. It happens all the time" Huh?! Pay attention to your receipts, everyone. Also, if you have a problem with them, you're told (with attitude) to take it up with the manager.
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June 2023 by Becky H.
DO NOT PURCHASE A GIFT CARD HERE! It will go from the cashier to you and somewhere in between it gets spent. My fiance purchased a gift card here on 5/30 gave it to me that same day. I went to use it on 6/21 and card did not have any funds on it. I thought wow that's strange I'm sure it's just a mistake. Called customer service only for them to tell me it was used on 6/8 at the Montebello location. Save your time go to a nicer mall all together. This place is is definitely shady.
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April 2023 by Kristin Warren
Even though they are beginning to carry larger sizes, they only had one bra in my size. They had larger and, of course, smaller, but I only found 1 in my size in the entire store
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April 2023 by Dee Gonzales
1 perso in front of the store and she has to open the dressing room also this is on the Victoria secret side on pink side 1 person and 1 cashier the main cashier counter is closed on the weekdays so your going to stand in line for a long long time even if it’s just 2 people in front of you and the cashier was rude and when I said thank you at the end of the transaction she said yeahNot your welcomeYeahWhat kind of customer service is that?They should have at least 2 cashiers and 3 people on the floor on weekdaysThey charge enough they can afford itRediculous!!
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March 2023 by Katelyn H.
This VS sucks. They barely have any employees working because every time I come it takes forever to get anyone to help me in the fitting room. When someone finally came, I asked for a different size and sat there for 20 mins waiting for them to come back. When the lady came back to the dressing room to help someone else, I opened the door to see if she brought back the bra she went to go get 20 mins ago and she just stared at me as if we had never talked when I had been waiting that whole time for her to come back. I asked her politely if she had the bra and she said she was with 3 other customers so she didn't have it yet. Service here is terrible.
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March 2023 by Delia Gonzales
1 perso in front of the store and she has to open the dressing room also this is on the Victoria secret side on pink side 1 person and 1 cashier the main cashier counter is closed on the weekdays so your going to stand in line for a long long time even if it’s just 2 people in front of you and the cashier was rude and when I said thank you at the end of the transaction she said yeahNot your welcomeYeahWhat kind of customer service is that?They should have at least 2 cashiers and 3 people on the floor on weekdaysThey charge enough they can afford itRediculous!!
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February 2023 by Tina Curl
Walked in to day to purchased a Robe and was approached bye the nice lady at the front door.she helped me decided on what to purchased and also helped with verifying my account.the only disturbance I had was wondering why did a unknown employee that seem to be gathering go backs interfered with my transaction with the lady behind the counter took over the transaction and walked away afterwards and the lady continued taking guest but wasn't allowed to take mines ?♀️ it really made me fill uncomfortable I started to return my 135.Robe but decided not to let evil and Racism win.
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January 2023 by Amanda R.
I went to PINK and I've never received such terrible customer service. Maybe they were having a bad day but still it left a terrible impression to be treated so poorly. I do hope they reevaluate their attitudes.
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January 2023 by Mike Merkel (Shark Bytes)
Staff was friendly and helpful. Products were well organized. They could have used a few more staff members. Overall a fine experience.
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December 2022 by Josephine B.
I went to this victoria secret store and was excited to purchase some Pj's and lotion because I have a $70 reward card and two $10. There was along line but I waited for my turn for almost an hour. I was surprised when the cashier told me that the $70 and $10 rewards have been used. So I can only used the $10. As far as I know whenever I used my rewards, the cashier takes them to trash them. I still have them simply put that I have not used them. This store is something else. So guys if you happen to have rewards cards just shop online or call the customer care to help you. Never go to this store. I still gave you one star. You don't deserve one star
