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January 2024 by Jackie LeBron
We had a great experience last night with our purchase. Took our son to purchase his first vehicle and Joseph (Sushi) and MD were great. They worked with my son to get him to a payment he felt comfortable with and got him a better rate than we were first quoted. They also have a great selection of new and used vehicle to choose from although my son already has the vehicle in mind he chose from their website. I would definitely recommend this dealership.
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January 2024 by Julian Perez
Mike from sales was the most polite and helpful salesperson I have ever dealt with. He gave us the best deal we could have asked for on our second car from this location. We will continue to do business here for us and our family for all our new vehicle needs. I recommend Envision CDJR of West Covina over other dealers in LA county.
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January 2024 by ileana giles
Before the 2023 year ends, I want to give a big shout out to Sergio who was friendly, patient and understanding while I decided on my Jeep 2024 4xe. He provided me pictures when I asked and he knew that I was busy with my jobs plus my business Lily Sweet Cakes. I wanted my Jeep at a price I felt comfortable with, plus I didn't want go waste too much time there because I knew what were some of the important features I wanted in my Jeep. For all my hard work and years I have been wanting a Jeep; I finally did it with the help of Sergio. The manager Fahad also wanted press on me, but I told Sergio that I didn't want get bothered too much. I read a mix of reviews here and I just know that Sergio gave me a genuine experience. Fahad told me he was going include a red bow but he probably forgot and I didn't remind them. Maybe, they can send me a cool small accessory or a Medium Jeep T-Shirt to make it up. I hope this dealer gets a remodel and better outcomes because it has potential. Thank you Sergio! ???
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January 2024 by Luis Ascencio
My interaction with this dealership, particularly in the aftermath of purchasing a Corvette, was dishearteningly filled with a multitude of issues that collectively culminated in an unsatisfactory experience. While the initial purchasing process exhibited a facade of decency, subsequent events unfolded that revealed a disconcerting lack of integrity.During the transaction itself, the finance manager, Stephanie, cast a shadow on the transparency of the process by attempting to tack on unnecessary packages. This not only raised concerns about the ethics of the dealership but also left me questioning the motives behind such opportunistic maneuvers, seemingly geared towards augmenting personal gains.However, the real ordeal began post-purchase when attempts to communicate with the General Manager, Laso Abbas, proved to be an exercise in futility. Despite persistent efforts to address concerns, the GM's elusive nature significantly hindered any semblance of effective communication, leaving me grappling with unresolved issues.A scheduled appointment for the removal of the vehicle wrap on a Saturday morning at 8:30 am, which was initially seen as a step towards resolution, transformed into a protracted and disheartening affair. Contrary to assurances of a prompt removal, my car languished in a dirt lot for well over an hour. Inquiries regarding the status of the removal were met with evasive responses, amplifying the frustration of the situation.It wasn't until 1 pm, following repeated requests for updates from the sales manager, Farhad, that my car was reluctantly returned. To my dismay, the removal job was nothing short of subpar, and to exacerbate matters, scratches adorned the side of my door. The dealership's indifferent response, brushing off concerns by asserting the car was sold "as is," further underscored a glaring lack of accountability.In summation, my encounter with this dealership was characterized by a disturbing lack of transparency, unresponsive management, and an overall disregard for customer satisfaction. The disheartening nature of these experiences compels me to caution anyone against considering this dealership for their automotive needs. The evident lack of ethical conduct, both among salespeople and management, serves as a stark warning that potential customers should look elsewhere for a more trustworthy and customer-centric automotive experience.
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January 2024 by kevin bautista
Alex and Carlos the service porter did a really great job cleaning my vehicle.I Like how the place is well organized no mark ups no tax. The supervisor manager is doing a good job in the back taking care of the dealer. Laso the GM is the best . They told me about the prices and there was no false advertising. Great place to get vehicle worked on Thank you , I Will be coming back fosure.
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January 2024 by paulina bojorquez
This car buying experience was simply the BEST! The team was professional and very kind. Got the best deal, after going to other dealerships. Rocxy AD and Drew were great! Thank you team CDJR West Covina!
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January 2024 by Andrew Escobar
Came to envision to get a quick oil change and the customer service was great. Alex and carlos the service porters did a great job washing my car. Gilbert also jumped in and asked if i needed any help and took good care of me. Laso the General Manager has been doing a great job improving the dealership. The supervisor manager Kayla is a good person and helpful. Came to the store No false advertising and no markup which is good. Everything calm no force. No tax. Great place to get your car worked on, Really great people Thank you ??
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January 2024 by Andrew Awad
Thank you Roxy from Chrysler West Covina for all you help in securing this beautiful Pacifica at a great deal. I appreciate all you help and support during that day and how you made the entire process go smooth. Will recommend you and CDJR West Covina Chrysler Dealer to all my friends and family!
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December 2023 by Vanessa D.
buyer beware!! this dealership ran my credit without authorization when this was a cash deal. Then they sold the car with tire pressure lights on, and no gas to make it home, the wheel lock key is gone. This dealership is a joke. I should have read all the reviews. The managers behind the desk are all theifs!!!
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December 2023 by Lu ..
My interaction with this dealership, particularly in the aftermath of purchasing a Corvette, was dishearteningly filled with a multitude of issues that collectively culminated in an unsatisfactory experience. While the initial purchasing process exhibited a facade of decency, subsequent events unfolded that revealed a disconcerting lack of integrity.During the transaction itself, the finance manager, Stephanie, cast a shadow on the transparency of the process by attempting to tack on unnecessary packages. This not only raised concerns about the ethics of the dealership but also left me questioning the motives behind such opportunistic maneuvers, seemingly geared towards augmenting personal gains.However, the real ordeal began post-purchase when attempts to communicate with the General Manager, Laso Abbas, proved to be an exercise in futility. Despite persistent efforts to address concerns, the GM's elusive nature significantly hindered any semblance of effective communication, leaving me grappling with unresolved issues.A scheduled appointment for the removal of the vehicle wrap on a Saturday morning at 8:30 am, which was initially seen as a step towards resolution, transformed into a protracted and disheartening affair. Contrary to assurances of a prompt removal, my car languished in a dirt lot for well over an hour. Inquiries regarding the status of the removal were met with evasive responses, amplifying the frustration of the situation.It wasn't until 1 pm, following repeated requests for updates from the sales manager, Farhad, that my car was reluctantly returned. To my dismay, the removal job was nothing short of subpar, and to exacerbate matters, scratches adorned the side of my door. The dealership's indifferent response, brushing off concerns by asserting the car was sold "as is," further underscored a glaring lack of accountability.In summation, my encounter with this dealership was characterized by a disturbing lack of transparency, unresponsive management, and an overall disregard for customer satisfaction. The disheartening nature of these experiences compels me to caution anyone against considering this dealership for their automotive needs. The evident lack of ethical conduct, both among salespeople and management, serves as a stark warning that potential customers should look elsewhere for a more trustworthy and customer-centric automotive experience.
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December 2023 by Guillermo M.
I bought a car from Nate 3 weeks ago, a week after I bought it I had to bring it back because it had major suspension issues which they promised they'd fixed but it's the third week since and my car is still at their dealership and no one can give you an answer, I've called and they keep switching me to a different person who you have to explain the same thing over again and Laslow if that's his name is not man enough to answer or call you back even though his supposed to be in charge. Don't ever buy a car from here you're in for a ride they're all a bunch of liars and there's absolutely not one man to accept responsibility. I might've spoken to the janitor in the end. Literally I've spoken to 11 different people there about my problem but there's no person in charge or a real manager to take care of your problem buying a car here is a nightmare
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December 2023 by Rob O.
I don't recommend. They won't stand by their listed price online without adding 10% for dealer installed add ons. What a scam. This dealer gives dealers a bad rep. Bait and switch no doubt about it.
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November 2023 by Jenny Acosta
Was getting calls from Sergio about offers. Decided to walk in just to see what was available. I didn't think I would qualify since I had almost nothing to put down. Hady helped me get a car within my budget and with all the requirements I kept asking for. He was super patient letting me test drive various cars. The financing was so fast too. They don't waste time here AT ALL. I even had an attitude towards the end because I was SURE I wasn't leaving with a new car since my budget was tight, but they made it happen. Thank you Hady for your patience with me and for helping me get a new car. I definitely recommend this place to anyone.
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November 2023 by Danny Razavi
This place took care of me. I called because I damaged my last car and owed a good amount of money on it. My credit also isn’t all that great. They got me into a brand new car even though I didn’t have much of a down payment and they rolled my last loan into the new one. Great attitudes and they stuck around late to help me. I love my new car! Coming back soon to trade up into that new Swinger edition asap?? Ask for Joseph, (Sushi) and Fahad!
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November 2023 by Antonio Juarez
We came to CDJR WEST COVINA, after going to 3 other RAM stores and the team made it happen on our 2024 2500 RAM. Gave us the best deal out there!! They were honest, straight forward and got this amazing truck for work. Thank you so much Rocxy for making time for us. Laso,Eric,and Joe were wonderful as well! Thanks a million and come get your truck NOW!!!!!