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“I needed a repair done on my E bike and Al got me back on the road for tomorrow’s commute. The service was excellent and he dialed in my brakes too perfection on top of modifying a part to fit my needs. I will definitely be a return customer.”
“Fabian is the man! He not only installed new Schwalbe Pro One TLE 30mm tires for me, but also installed all new Shimano brakes and rotors. The Swissstop Exotherm 2 D34 brake pads are a real upgrade over the stock pads, too.
Overall, great friendly customer service that's timely and well-taken care of. Thanks Fabian!”
“I purchased a new 2022 model Cube SH TM from the hollywood location. Love the bike.
However the rear newmen hub went bad. Had it repaired by few bike shops. All they did was clean and regrease it.
The crunching and skipping came back within a week. Its a bad pawl. I could see it.
So, here is the complaint, after almost 7 months now of back and forth between victor and others who kept saying they were warrantying it, needed super details pictures of serials numbers, etc and the inside of the hub and pawls, etc. I was told by hector that the us newmen hub would be relocating to ventura california and that this is going to take a bit.
A few more months went by, was actually told from the new guy at the calabasas store that a hub was on its way from cube!! SWEET!!!
Welp, that was a lie and never happened. Another month went by, I decided to drop the rear wheel off since at this point I went out and bought some new DTSWISS wheels.
Almost another month, no hub. I go back in and just pick up the wheel deciding it was over. The guy at the calabasas store in the end told me it was greased bad and to just reach out to newmen directly.
So lie and lie and then boom. Nothing.
Thanks.
I have the emails chain that documents all of this if interested.
Oh well.
UPDATE ON 5/29/2024
Noah from the Fly Rides San Diego location called me as this is where I originally posted the review only to get more exposure from possibly the owners.
Long story short - Noah was absolutely a stand up guy. Refunded the cost of a hub straight to my paypal account. Look Im never a person to really complain but damn after spending 8k on a bike and then getting 7 months of nothing, I figured it was time to complain. Thanks so much Fly Rides for helping me out. Will buy from you all again!
Case closed”
10AM - 4:30PM
1273 North Topanga Canyon Boulevard, Topanga
Bicycle Shops
“Driving through Topanga Canyon yesterday I finally stopped in to explore this unique and intriguing store and was so happy I did. Chris and Eric were so kind and friendly, the shop was warm and inviting and the handmade leather products beautiful. I will definitely be back and highly recommend.”
“I’ve had these guys fix my tire twice on my e bike, the first time was super quick only took about 2-3 days, second was a little longer only because they had to order the part. Price was fairly reasonable for the time it took to get it done. I just recently after a few months since getting it fixed here got another flat. I can’t seem to understand why my valve stem keeps getting disconnected. Gonna go in Monday and see what the e bike team can do for me!! Appreciate your guys services!”
“Love this shop. They helped me build a 1980 mongoose supergoose. From helping me pick the right parts, to putting it all together. They were so helpful and I can’t wait to start on my next project with them.”
“It was highly recommended by my friends Ross & Danelle to bring my E-bike in to have it serviced. I took their advice and met Dave. He listen to what I might need and asked for me to leave my bike a few days. Well he did a great job of tuning up my bike and did not try to upsell me anything. He did a great job and I feel happy and safe! Thanks Dave and All Pro Bikes.”
“I must have had really good timing because Paul was not busy and was able to quickly tune and fix my 20 year old mountain bike in about 20 minutes while I wait. He was genuine and a kind person, he fixed my brakes, gear derailer, pedals and adjusted the necessary tuner to get me back up and riding in no time. Very reasonable and honest would definitely recommend 👌. Thank you, Paul.”
“Great shop that my dad and I have used for about a decade now and owner has integrity (he’s actually rebuilding a bike I bought on a bsns trip right now at a very fair price).
He has consistently been fairly priced and has gone out of his way to explain things to this daft engineer haha. If ya live nearby and need simple stuff done, this shop is a gem.”
“Bikes have gotten ridiculously expensive. I bought mine online and picked it up here This place has been around forever and their staff is friendly and knowledgeable.”
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“I’ve driven through this neighborhood over 1,000 times and have always seen their sign, but somehow it never occurred to me to check them out; until my 13-year-old son called them about upgrading the brakes on his bike.
They were so helpful, answered all of his questions, and treated him like a grown-up. They were also incredibly fast with the service, and my son couldn’t have been happier!
We’re so thankful to have such a great neighborhood bike shop. I highly recommend stopping by and supporting this local business.
A special thank you to Walter and Steve for taking such great care of my son! 🚲❤”