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July 2024 by Bailey Twins
My experience @ AT&T on 1112 La Brea was great! I am an old customer and was able to come back & turn my phone back on as well as get Home internet! Julio the Store Rep was attentive and able to get me exactly what I asked for in no time at all, he was very informative & Knowledgeable of what devices & services best fit my needs and even recommended my Home internet service when I explained the specific specs I needed! I was able to walk out of AT&T with phone service and home internet. No hassle no further appointments. If you’re looking for great in person service go see Julio!! Great location, store is stocked & all employees were of help!
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July 2024 by Tim Paulson
Management was so helpful. Getting help was quick and easy.
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July 2024 by Konstantin Abramov
Nice personal ?
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July 2024 by harvey levine
i was greeted at the store. no wait. rep was kind attentive and quickly remedied my issue. thank you
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July 2024 by daniel dawson
Amanda was ABSOLUTELY AMAZING ! AT&T is lucky to have her..friendly, knowledgeable, and got me out of a pinch..can't thank her enough !
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July 2024 by Todd l
Great quick and easy service. Henry figured things out in like 6 seconds. Rockstar!
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May 2024 by Heelstickons LLC
The second I walked in I was greeted by the staff including the security guard that someone would be right with me. I came in to buy a new iPhone 15pro and Larry gave exceptionally good customer service and helped me set up my phone and new phone number. I highly recommend!
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May 2024 by Georgia
Yamelik is my girl, she was awesome and helped me get a new phone in less than 30 min! I used to hate going to AT&T but she was so kind and fun to talk to!
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May 2024 by Patricia Wheeler
Thank you Julio for your help. Thank you Henry for getting my cellular phone and my Internet ready to go. I really appreciate you both. You guys are polite, humble, helpful and patient. Thank you for your great personality and not giving up. ?
Patricia Wheeler
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May 2024 by Autry
Jason is a BEAST! He made my day and helped me get a iPhone 14 with $0 down after originally being told I would have a $800 down payment. He knows what he’s talking about and his customer service skills are standard. Thank you so much Jason you deserve a promotion and employee of the month :)
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March 2024 by El Barto
Really happy with the service provided. I was attended to by Yamelik, who was excellent in her knowledge base, she understood what plan I needed and extremely helpful through the activation and setup in an eSIM. My phone was connected and good to go before even leaving the store.
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March 2024 by Candy E.
I would give this store 0 stars if I could. My visit to the AT&T store on La Brea was an absolute nightmare. My SIM card malfunctioned the day after a forced update, coinciding with a nationwide SOS mode incident. Consequently, I visited the La Brea location to get a replacement card. The staff member was friendly but insisted I needed assistance from the fraud department. Why? I had to provide my real ID, PIN, and last 4 digits of my social security number. Then, the fraud department bombarded me with questions they claimed were randomly generated from my credit report. They asked about obscure details from my past, like the address of a place I briefly lived in 1987, and about someone supposedly related to me whom I've never heard of. How am I expected to remember little details from 30 years ago?! Despite my attempts to explain and provide accurate information, they treated me like a criminal and embarrassed me in front of the entire store by repeatedly failing me. They said, "You should get your credit report and make sure it's completely accurate and up to date," and then he hung up on me. I'm sorry, you're not going to give me a SIM card until my credit report is updated? That could take months. The girl at the store just said, "Sorry, there's nothing I can do," and that was the end of it. I don't blame her, I blame management. After returning home, I escalated the situation and finally spoke to a manager in the tech department. She assured me that providing my ID should have been sufficient for a simple SIM card replacement. There is absolutely no justification for their actions. Despite her attempts to resolve the issue over the phone, I still had to visit a store. She expressed genuine remorse and provided me with her direct line, assuring me that if the issue recurs, she will personally address it with the store manager. I have never encountered someone as kind and helpful. The following morning, I visited the La Cienega store, where they resolved the matter in less than 10 minutes. I cannot comprehend why the La Brea store immediately assumes customers are criminals. After 25+ years of loyalty, I deserved better treatment. Save yourself the trouble and avoid the La Brea store.
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February 2024 by Wendy Watanabe
This store has great service. I waited less than 2 minutes. The customer service guy Jason was so pleasantly friendly and took care of all my needs! I was very happy with my visit here
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February 2024 by Gloria Macias
Valerie,is a very pleasant and efficient young AT&T representative that took the time and effort to explain all my questions. A pleasure to go into a facility and have representative like Valerie be there for one.
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February 2024 by Анастасія Купрікова
I came to the store on 02.14.2024 with a request to change my phone number because I received a lot of spam.I was called by people who wanted to talk to the ex user of this number.It scared me very much.The employees were unable to help me, instead they reported that they had the same problem.When I said that in that case I would change the company, they said that all companies use old numbers.They downloaded me a million apps that didn't solve my problem in any way. I came there three times.At the end, they said to call the hotline and went to deal with other clients.I want to inform that the employees are DEFINITELY NOT COMPETENT in their case.
