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June 2025 by Brett Celedonia
Ray at Blu Dot is the absolute best. We lost our house on the Palisades fire and she was so helpful in helping us pick out items after we lost everything.
She is super responsive and has a great design eye. I highly recommend working with Ray and Blu Dot!
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May 2025 by TRENT MONROE
Went furniture shopping in the area and stopped in Blu Dot to look at options. The store layout is very bright and the lighting helps with the modern take on the designs. The experience was amazing and I have to note the young lady Raymanda was such a pleasure to work with . Not only was she welcoming and polite , she was very knowledgeable about the products in-store. She also assisted me in finalizing some designs options in my living room I was having trouble making decisions on . Highly recommend giving this place a visit .
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May 2025 by Bayon Watts
My overall experience with Blu Dot (West Hollywood) was an amazing experience. I work with Raymanda and she provided excellent customer service. We had a discussion about the pieces that I wanted and she came up with options that really fit my overall design plan. She listened and didn’t try to pressure me into a purchase. She was professional and straight forward. I would recommend Blu Dot and Raymanda to anyone looking to furnish their home.
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February 2025 by OWEN FLASS
Great initial experience -- after trying half a dozen other stores in the area BluDot had the best quality and comfiest options by far! Unfortunately, trying to replace one of the cushions a couple years later has been a bad time, repeatedly asking for several months. Sounds like the store is doing what they can, but just not getting pricing info from the factory, which IMO should be a 1-day turnaround for a modern company.
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February 2024 by Stephen Malazarte
Nicole Briggs at the Blu Dot showroom demonstrated invaluable expertise when I stopped by to plan my future living room update. Her professionalism and deep product knowledge guided me through the process, ensuring I made informed decisions. With Nicole's assistance, Blu Dot just became the go-to place for me to get expert advice and upscale furniture recommendations. I'm excited to share this gem with friends planning their own home updates.
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October 2023 by Cynthia P.
Walking through this store is an absolute dream. Must have stayed here over an hour admiring all of the pieces. Came in specifically to check out a desk I had been eyeing online. So glad we saw it in person because we decided it might be impractical for us when we tested it out. Fell in love with a sleek grey desk lamp that was on display but the color we wanted is backordered for several months. The associate says we have option to cancel before it ships out so that's nice. Shipping is pretty expensive so be sure to come in person to make sure you love the product. Cool framed photos of initial furniture design plans flanking the hallway to the bathroom. Bathroom was also very nice. Has own dedicated small parking lot.
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May 2023 by George Faerber III
Beautiful stuff
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April 2023 by Eric Schmidt
Cool furniture, but pricey. It does look very well made though. We'll see how it holds up when I finally get it.
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March 2023 by Eric J.
We spent $14,000 on furniture at Blu Dot in LA less than 3 years ago. A "One Night Stand" sofabed we paid $1999 for has a majkr spring problem. Blu Dot says they guarantee for only one year but they'd give us 20% off on a new sofa (now priced ar $2199. That would mean we'd have about $3700 invested in a sofa now selling for $2199 with no guarantee it wouldn't fall apart too. Blu Dot headquarters has not responded to a letter. Pretty shoddy customer service. Our sofa was slept on once as a bed and used as a sofa (by one person weighing 157 pounds) for an hour or two most days. So be careful on what you buy at Blu Dot. Any problem and you're on your own.
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November 2022 by Getoffthecar G.
Juan was amazing. From the first call order to the arrival of my piece - Juan Huerta was very communicative and helpful. Responds to emails and calls promptly.
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October 2022 by Sasha Agapov
We ordered a chair, an ottoman and a side table from Blue Dot, all arrived on time and were delivered nicely. Unfortunately, the chair's cushions were not what they looked like in the store—all wrinkly and didn't hold shape at all, even after we gave them ample time to fluff up. For a $2000 chair that's quite unacceptable so we had to return it and face a 10% restocking fee for what seemed like a faulty product.We kept the Swole Small Table but now I wish we didn't—the table is not even level and scratches extremely easily.All in all based on the quality of furniture I most certainly won't purchase from Blue Dot again, but it's worth noting that the customer service and shopping experience were both very pleasant.
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September 2022 by Jaycob D.
The customer service at this location is very poor. The agent never followed up with me via email nor phone about an inquiry I had contacted the business about.
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April 2022 by Kris Takasuka
My Telfar enjoying a rest on a beautiful lounge chair. Wonderful things here and helpful team. Happy things were in stock as I understand things can be greatly delayed due to supply chain shortages
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December 2021 by Mark J.
Ordered a Sunday sectional online and the experience has been horrible. When we originally placed our order, the website said it would be in stock 12/15/21 (we ordered a couple months prior to this date). We received NO communication afterwards that there were any delays. Their website tracking capabilities stink (they do not update). We called in early December to check the status and had to leave a message - did this twice - with no response. Then we called again and were told it would be "in stock" the 15th of December, but would then take 10-15 days to ship and another 5-7 for delivery. No further communication was ever shared. On December 27 and 28, we called, left messages and no one replied. Then on the 29th we called and were told it would now be available on February 2nd. Blu Dot has terrible customer service, terrible responses, and the tracking and delivery dates are all wrong. Considering cancelling, and will definitely never place an order with them again.
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August 2021 by Aaron H.
Bad experience with trying to get delivery right. Wrong address, despite giving them the right delivery address. No accountability or timeliness for correcting the orders, or even an apology for getting it wrong multiple times. It's weeks past what should have been the delivery date and I have nothing. Will not be shopping here again.
