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February 2024 by Javier D.
Amazing staff. Polite and professional. The only thing that could make it better would be a later closing time, but other than that I say it is easily a 5 star pharmacy.
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January 2024 by John G.
Thanks to all of the staff and pharmacists at Capitol Drugs. Friendly service, great selection, and so supportive of our Community !
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October 2023 by John B.
I have been going to Capitol Drugs since 1985. I value their high level pharmacy and their attention to detail. They know me by name. Their service is superior to other big box pharmacies such as CVS. Capitol also sells herbs and supplements and their employees are knowledgeable in the uses and benefits of the items on the shelves. I proudly give 5 stars
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October 2023 by Traveled W.
I've lived in W. Hollywood for over 30 years and have used this pharmacy on & off for prescriptions and supplements (as my insurance and prices would allow -- I'm on disability, so price is a huge consideration.) Recently, I even began using their online supplement store, Fullscript. (They still haven't built their own website after promising it for years, which is rather pathetic for any business in the 21st century.) But I do like supporting small neighborhood businesses whenever possible. However, a recent incident w/them has convinced me to NEVER use them or Fullscript ever again! I wasn't aware until recently that if your pet is prescribed human medication that you can use the GoodRx app to get the price down. I just assumed that Capitol Drugs would honor this. I was in a really desperate time crunch to get my very sick cat's new meds, pick her up from the vet, and keep her on a dosing schedule. The 1st very kind pharmacist w/whom I spoke (Russell, I think?) said my vet hadn't called in the Rx yet, but when they did so, IF the price was too high, Cap. Drugs would "gladly transfer" it to another pharmacy. When I called the 2nd time, a different pharmacist (no name given) said my vet had called in the 2 Rxs, but REFUSED to quote me the prices over the phone saying he'd only know the price *after* he filled it -- which is an utter lie! When I went to pick up the meds I found out that they didn't honor GoodRx and the total price of the 2 meds was substantially higher (exactly $29.99 I later found out) than the prices my vet had found on GoodRx. I was already upset about my cat, so I had two choices at this moment: refuse the meds and wait for them to transfer to Walgreens or CVS, or have my vet call them in again to another pharmacy. Both involved waiting perhaps hours or a day more to get my cat on these much-needed meds. Even worse, any pharmacist would know that a cat on these meds was in dire shape, so they played upon my desperation to pay the higher price -- which I find to be despicable. Of course I chose to pick up the meds that day, and thought hey! This is my old neighborhood pharmacy -- surely they'll make it right later, right? WRONG! A few days later I called and spoke to Frank, the pharmacy mgr. He apologized for the pharmacist who refused to give me prices over the phone (knowing that I would've gone elsewhere) and said, "He would talk to this staff." Not good enough! When I asked to get, perhaps, a store credit for the $30 bucks I overpaid, explaining my long tenure there as a customer, etc., he actually got upset with me!! Wha?? I told him he'd just lost a 35-year customer. He was unmoved and unconcerned and totally callous. I even tried to reach the store owner, Raj, few days later. I left my name and #. NEVER heard back! The owner obviously didn't care either that they'd lost a decades-long customer! Something has clearly gone off the rails w/this formerly friendly and caring neighborhood pharmacy. I hate how this neighborhood has changed. I hate that Capitol Drugs didn't give a crap about me or my sick cat, and that the Almighty Buck is their biggest concern now! What a damned shame! PS: FYI, pet owners: GoodRx is *ONLY* honored at the big chain pharmacies. I transferred my cat's Rxs for refills to the Hollywood Walgreens and they even found me an add'l coupon, hearing how I'd been ripped off by Capitol Drugs... I will go where I'm treated decently and fairly, and where the pharmacists still have their integrity intact. Clearly this is no longer Capitol Drugs. They won't get one more dime out of me, so pretty stupid to alienate old, loyal customers, no?
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October 2023 by M3 FRMH3LL
10/10 recommend going here. I have been going to CVS and other major pharmacies most of my life, and I have been used to waiting for hours for my scripts to be filled. Never again! The experience I have had at Capitol Drugs is one of a kind, the staff is super friendly and my scripts are filled by the time I get there. Thank you guys!
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July 2023 by Jackson M.
best pharmacy in los angeles. service is IMPECCABLE and staff is so nice. love it here. also, they have every product available and more than you could ever imagine
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July 2023 by David B.
This small pharmacy outperforms large chains (Pavilion's, Walgreens) and local area specialty pharmacies. I went in to pick up a prescription for a medication that Walgreen's couldn't obtain in over a month of waiting. I went on a Friday morning before a long international trip the following day. They didn't have the medication but the pharmacist offered that they would do their best to have it by the afternoon. Less than 6 hours later they called me to say it was ready for pickup. Wow. That is extraordinary service. Did they have to go to that much trouble? Certainly their competitors don't appear to think so. I will refer everyone I know.
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June 2023 by Kari P.
LOVE this local Drug store--. after feeling like an inconvenience every time I walked into CVS on the corner--- it is so wonderful to get prescriptions filed quickly & easily. Their "express" option on the phone makes it so convenient. I leave a brief message giving only my name, RX number & cell number & my prescriptions are ready and waiting for me when I come in. They only call when they have a pertinent question-- no nagging or solicitations like CVS used to blow up my phone with. So happy with their service & the vibe. Bravo & thank you!
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May 2023 by Lizzy Tish
Best in town. Keep small business alive ??
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March 2023 by Alexandre G.
I'm so sad to write this review. I have been a customer of Capitol Drugs for 6+ years but the service went downhill to the point of being unacceptable. They are now plain mean. They also don't respect your privacy; the owner talk to you about your prescription from behind his window, for everyone to hear. They used to have an employee that was getting so familiar to the point where it was so awkward to pick up meds. The lack of boundaries and higher prices were always an issue but I looked the other way. But being treated badly, I'll just go to the CVS then, it's faster and cheaper, and not even as rude.
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March 2023 by Caroline F.
I'm so sad to write this review. I have been a customer of Capitol Drugs for 6+ years but the service went downhill to the point of being unacceptable. They are now plain mean. They also don't respect your privacy; the owner talk to you about your prescription from behind his window, for everyone to hear. They used to have an employee that was getting so familiar to the point where it was so awkward to pick up meds. The lack of boundaries and higher prices were always an issue but I looked the other way. But being treated badly, I'll just go to the CVS then, it's faster and cheaper, and not even as rude.
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January 2023 by Angela Balta
One star to pick up the phone. I called to ask if they had my medication and without asking my name, she said they were not accepting new patients. What great customer care.
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December 2022 by Pankaj Raval
Fantastic service and great prices. You can't beat this place. They are always so kind and caring with their customers. I have transferred all of my prescriptions to them and could not be happier.
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December 2022 by Pankaj R.
I recently visited this pharmacy and was blown away by the level of customer service I received. The staff were all friendly and knowledgeable and went above and beyond to make sure I had everything I needed. The pharmacy itself was clean and well-organized, making it easy to find what I was looking for.One of the things that really stood out to me was the speed at which my prescription was filled. I've had to wait for hours at other pharmacies, but this one had my medication ready in just a few minutes.In addition to the excellent customer service, the prices at this pharmacy were also very reasonable. I was pleasantly surprised by how affordable everything was, especially compared to other pharmacies in the area.Overall, I am extremely satisfied with my experience at this pharmacy and would highly recommend it to anyone in need of medication or other health-related products. Five stars all the way!
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December 2022 by Shiva B.
Capitol Drugs is excellent! I needed some gauze tape and other items last minute. I let Raja and his team now, and they set aside everything for me to pick up. When I arrived, I was greeted warmly, and got all the needed items fast. Highly recommend!
