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October 2023 by Nic MJV
Racial profiling
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September 2023 by David King
Awesome bank and location- Dion is the best person to work with.
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May 2023 by SUNSETandCLARK
This location is hands down the worst managed Citibank in the history of banks. I have gone into it multiple times only to find there to be no tellers where there should be, or you ask for a roll of quarters but they don't have it. The tellers are sitting at their booth talking to one another when you walk in, and you ask for a simple roll of quarters and they have to shut down their station and make you wait 10 minutes while they go in the back and find it, when they could have done that instead of chatting. Each time I visit this place, it's one horribly executed customer service incident after another. I've just been too busy to switch banks, but it just happened again the other day when I walked into the branch the middle of the afternoon and there's two or three locations for tellers and there's no tellers in site whatsoever. So, I stand there for 5 minutes and still nobody shows up. And this is not one time or two times; this is every other time I go into this branch. Look at the other reviews about this place and you'll see that I'm apparently not the only customer who feels this way. It's amazing they haven't fixed this problem yet
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January 2023 by Norbert Winter
(Translated by Google) Nice and helpful(Original)Nett und hilfsbereit
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October 2022 by Anonymous R.
I had my wallet and phone stolen in WeHo Halloween weekend - the teller at Citibank Alessandra (sp?) was so helpful and nice and was able to expedite me a new debit card. She also was able to use my passport to verify my ID - again, wallet stolen and I dont have my ID- and get me cash out of my account, and I was able to pay my rent on time. Thank you so much for your help!
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October 2022 by Yvonne Vazquez
Free parking in the back woohoo!
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May 2022 by Kenny H.
Horrible Racist Bank! They steal your check, kidnap you and call men with guns on you. They should be ashamed of themselves! Very stupid people! No wonder they get scammed out of millions every year!! Stay away!!
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May 2022 by Vissy A.
Horrible how they treat people absolutely outrageous! So you guys are racist good to know. Hope they get shut down
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April 2022 by Talia Warmsley
FRAUDDDDDD!!!!!!!! DO NOT BANK HERE!!!
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April 2022 by Liyah Liyla
I went and I heard another conversation of a women that work there steal a young lady’s check this place IS fraud … I WOULD DIE BEFORE I COME BACK OMGGG HORRIBLE PLACE HORRIBLE
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April 2022 by Shelby L.
Do not go here!!! Horrible experience. Staff is not kind and does not treat customers with respect
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March 2022 by black j.
When LA-based singer Baby Storme dropped in on a Citibank in Hollywood, all she wanted to do was deposit a $30k check she got from her father to help her with her rent. But things took a turn when she found herself surrounded by police over what the bank tellers said was an unverified check. With this incident happening just weeks after a similar incident with 'Black Panther' director Ryan Coogler, many people are wondering: is there a safe place to bank while Black?
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January 2022 by Tomer H.
I want to commend Alexis and Yvonne who helped me today with a very exhausting and urgent wire transfer. The amount of patience and professionalism was amazing. Good job guys, thank you for helping me get this done!
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January 2022 by DN S.
The bank has the worst customer service. Especially under the branch manager of Rosa P. I personally spoke to her and the way she handled a gold customer is unacceptable. I would file a complaint to the district manager about her way of handling citi gold customer
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August 2021 by Maria W.
Spanning decades of banking experience with several different banks, I have never experienced more problems than with Citi bank. While the tellers are polite, their customer service is lacking follow through, their technology is faulty through their app and website, and everything I've tried to get done with them from simple deposits to withdrawals has produced one problem or another. After yet another headache, I've withdrawn the last of my funds and closed my account. I recommend to anyone considering Citi bank - stay away.
