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October 2023 by Shelby S.
Amazing location! I came here on a Sunday right when they opened at 10:00 AM. Free Street parking was really easy to find. As soon as we walked in, we were greeted by extremely friendly and helpful employees. My partner was looking for masc clothing and I was looking for their fem options. The various employees were able to help us both separately by providing very useful input, assistance with starting a fitting room, and assistance with bringing various sizes of clothing. They also informed us of the sale rack which was very nice as their apparel is on the pricey side (but it's very worth it). I appreciated how the employees didn't hover over us but also gave us an appropriate amount of support. Checking out what super easy and the experience made me want to drop a frightening amount of money on them in the near future!
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October 2023 by Amalia
Bella (store manager), doesn’t have the customer service skills needed for her job. She is arrogant and rude at the checkout. It is a shame because I love going to that Lululemon store. I will have to switch and go to a different one.
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June 2023 by Ádám Attila Dobos
Pathetic management
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February 2023 by Ernecia P.
Breanna is a racist prejudice store manager here at this location. I had 2 proof of purchase and she said I needed the form of payment to process the return when this return was a gift! I'm a woman of color and she refused to help me. She gave me a huge problem and inconvenience when I was only trying to do a exchange.
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February 2023 by Lxcky S.
I would not recommend any one of color shop at this establishment I was discriminated against as well as rude Lee treated by the store manager Khilha/Kaliyah has lack of knowledge of their store policy. She was very adamant on me not exchanging a pair of joggers that my boyfriend purchased for me for a pair of their newly beautiful red slides due to my skin color. I reached out to corporate with the issue and they made me fully aware that they were able to complete my transaction as well as that is not their policy and I should not have been treated as such, I've hope and pray that no one has to endure the embarrassment as well as the miss treatment at this establishment.
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January 2023 by Huck Green
Verified Buye of many Lulu products here: today I was underwhelmed with the service of the floor staff. While there were some who were mostly nice I felt the staff was overall pushy about sales, didn't fully answer my questions, and almost felt annoyed to help me. Probably won't visit this location again.
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December 2022 by Melianna D.
I love this store bc the workers are so nice they have so much nice stuff. One time me and my friend was at this lulu and I get a top for $30 I was like omg I can't believe i found it it was the best day ever.
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August 2022 by Tasha B.
I came to this location after having trouble at the grove store. While at the grove I asked for some help and the person there was annoyed with me and offered my one choice. I was quite exasperated by the time I actually decided to come into the Melrose store, but I am very happy that I did. Neo quickly attended to me and asked me how he could help. Once I let him know what I was shopping for he gave me a range of options and very accurate details on the different items and what would work best. He checked in on me at least 6 Times while I was trying on my clothes and it was so extremely helpful to swap out sizes what I needed. I could've easily just walked out, but they were so nice there that it really made the buying experience so much better. Neo saved the day.
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June 2022 by Leo R.
I was recently looking for a Drysense shirt in a color that was sold out at most stores and online. Danny was super helpful in searching this store's inventory and was able to find the exact shirt I needed. I was super grateful for this find and for Danny's help...truly left a positive impression on me.
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May 2022 by Melika M.
I had the rudest encounter with a floor associate named Danny (tall guy with a tan) on 5/27/22. He came to me asking if I need any help and I started explaining how I wasn't sure about the style of leggings I'm looking for and whether the leggings I was holding in my hand were the "align" style or if I'm wrong. Before I got to finish my sentence this associate literally said "you're tripping" and walked away..!!!! Without saying anything else. I'd never been treated so badly at any retail shop! This is beyond rude and unacceptable. And of course when I asked for a manager, they were not in! If you care about being treated with respect and patience don't come to this store!!
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March 2022 by James Capriccio
Arrived when the store opened at 10am on a Wednesday. Was able to find street parking. Store was quiet easy to shop around.
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December 2021 by Charles Settles
I was leading a team of 3 installers on this project. The staff here is 2'nd to none. The store has great atmosphere and is very inviting. The kind of store that just makes you want to go shopping!
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November 2021 by Arjan T.
This is a fun store! The best thing here is the awesome staff who seem to truly enjoy working here and are very knowledgeable about the products. Keep it up, Lululemon!
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September 2021 by Saeed Shahbazi
I was at Lululemon Melrose storeat around 6:15pm and store was empty and my brother was trying to purchase the license to train paints, street shorts, and a waste bag via phone and wanted to pay by phone but the manager said she is unable to order by phone and that this is Illegal and I Explained her I am a Lululemon Custumer and I was even wearing Lululemon pants and shirt and we have an account in the computer system with Lululemon. I always shop by phone. I spend thousands at Lululemon. She was very rude to me and doesn’t know how to treat the customers right. She refused to let me purchase my items and wasted my time in store. I left the store and I called customer service. Customer service said she could take the order by phone and Apologized to me. I ended up ordering with customer service by phone.This store is Terrible. The Manager is terrible and I recommend you guys to never shop at this store. Please go to another location.
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July 2021 by zack labos
Love this location.. I often find items here that I have never seen at other locations.
