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March 2024 by Catheerine H. Kathy
During my recent trip to West Hollywood, I stayed at a fabulous hotel with breathtaking views and a vibrant atmosphere. The sleek and modern design of the hotel instantly caught my eye, and the service was exceptional from start to finish. The rooftop pool was a highlight, offering stunning panoramic views of the city skyline. Overall, it was an unforgettable experience, and I can't wait to return for another stay.Rooms: The rooms were very spacious and well-appointed providing a cozy atmosphere.Food & drinks: The food and drinks here were really delicious and authentic in taste.
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March 2024 by Mannie Daly
Once you learn the hotel is loosely based off Alice in Wonderland, you'll see it in a whole different light! The design choices become so thoughtfully selected, with black and white checkered bathroom floors, pops of teal, multi-dimensional side tables, etc. It combines whimsy, with luxury, with traditional.The in room dining was very fast! I had my order within 15 minutes of placing it, and it was excellent.I wish I'd had more time to enjoy the pool, but learned it's an iconic spot in LA!The hotel is in a great location being clean, safe, and being the perfect central location to lots of other parts of LA.
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March 2024 by Gabriela Makuch
Rachel helped us at the front desk! She’s absolutely incredible:) made us feel comfortable for our stay!
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March 2024 by Eva Boguski
My family and I just spent five nights at Mondrian Los Angeles for March break. Everything was top notch at this hotel, from arrival to departure. The front desk staff, especially Rachel, were beyond helpful and kind. They accommodated every request with patience and understanding. We had a gorgeous, huge room on the 10th floor and we literally never heard a single noise all night. The room was clean and functional with lots of room to sleep our family of four comfortably. The pool is gorgeous and warm and my 12 year old stepdaughter had a ball swimming in it each day. The bar staff made us delicious mocktails. The restaurant in the hotel, Casa Madera, was the best meal we had on the trip. The lattes at Cafecito in the hotel lobby were perfect. The valet staff were excellent. The check out was seamless. I can’t say enough good things about Mondrian LA. Thank you for an amazing vacation! ♥️
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March 2024 by Ashley Stuart
My two girlfriends and I decided to have a relaxing stay at the Hotel Mondrian and unfortunately we encountered an employee who snuck into our room and we walked in on him performing sexual and inappropriate acts. My friends and I were violated and traumatized by the incident. We had to demand the employee pull up his pants and leave our room with no one there to defend us. To make things worse, the hotel management has failed to take any responsibility for their employee’s actions, even though the incident was captured on film and the employee admitted guilt in criminal court. This is not the kind of experience you would hope to have to encounter at a “five star” hotel.
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March 2024 by Daniel James
This is a very special place with a lot of Hollywood History and you can feel it when you walk through the doors. It's a great place to spend the night or a month or a few months and it's also a nice place to have a delicious cocktail. I love the Mondrian! One time in your life you absolutely have to hang out poolside it's amazing!Check me out on Instagram: @danielsvintagegoods
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March 2024 by Faith Newman
Room was really spacious and comfortable.
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March 2024 by Rita Angus
Lovely location, handy to many dining options. Hop on hop off bus stop across the road to explore wider area is handy. No roof top bar which was a bit disappointing by the Skybar does have views over
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March 2024 by Madeline Philp
Such an amazing hotel in the perfect location. The staff is great and goes above and beyond. This was my second time staying here and this time was even better than the last. The concierge is so helpful and a special shout-out to Ben who was extremely helpful when I was sick one day. He even checked on me the next day and was very kind. Also thank you to Mina for helping us book our car service.
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March 2024 by Brendan Brown
Love casa Madeira. Hotel is slowly coming
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March 2024 by Daniil Zaikin
Worst hotel got extra charged for minibar that I didn’t touch. Extra fee for things that don’t exist. DONT STAY HERE
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March 2024 by Dustin Twitchell
This place is the best LA experience! Jessa and Mina are the best concierges ever!
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March 2024 by Frank Parrish
Start to finish, with the exception of the room itself, staying here was a truly disappointing experience.My credit card offered a slew of benefits to staying here and despite the extra essence (because of the Grammy’s), I paid almost $600 in cash and points to stay at the Mondrian on 2/3/2024. My first point of negative contact was when I reached their call center after hours and spoke with the very rude and dismissive Precious. Her tone was argumentative and dismissive. My call was to confirm my check-in time because although it was offered as a credit card benefit, there was no where to let them know what time I was arriving, which was only 2 hours before the planned check-in. I shrugged it off and moved on.At check-in, things went smoothly and the staff was polite. When arriving at the room, I was genuinely impressed! Good size, nice furniture and amenities. I’ll warn you tho, their pool is not heated. Shortly after check-in, a friend and I went for a hike. When I returned to clean-up, I asked if someone from housekeeping could send up some glassware and ice. What I didn’t ask was for them to enter my room, while I was in the shower and steal my beats headphones. I reported the incident to the front desk and they shrugged it off, I also asked if any had been turned into the lost and found but no luck. The last time I saw them was when I set them on the table, next to where the glass wear was dropped off.We attempted to order some food from room service with the $100 credit but they were extremely overwhelmed. After 30 minutes of calling, I went to the front desk and asked them to give an order to the room service attendants, who weren’t available to answer the phone. About 20 minutes later, I received a call that the food would take about 40 minutes. We had to cancel because we had a dinner reservation.The next morning, we were woken up at 7am to the blasting of air horns from a protest across the street. I was told that Sunset was actually the quieter side of the hotel because the Sky Bar regularly hosts parties until 2AM.On attempting to use the $26 breakfast voucher, we were told that the voucher only covered $21. I asked the manager, who corrected the restaurant attendant bit for some reason the $26 entree showed up as $16 on the bill and 3 eggs turned into 2.Over all, I’d give this place a 3 because there were some things done right- however, I’m pretty upset about my stolen headphones and the insinuation (from not only the call center manager (Deborah) but also the in house manager (Aaron)) that I was lying about the theft.I’d suggest using your Do Not Disturb sign on your door at all times, if you choose to stay here.
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March 2024 by Miley Reef
i tried to call a few times to book this deal i have called 5 times and no answer from your “front staff” if there really even is one… ill definitely be leaving this on every review site. DO NOT STAY HERE FOR VALENTINES DAY!Rooms: i literally cant even get ahold of 1 person at the hotel to book the valentines getaway i was trying to surprise my husband for. SO DISAPPOINTING… DO NOT BOOK HERE
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February 2024 by Greg Passmore
I was double charged for a hotel room and parking. I’ve spent hours on the phone trying to correct. They send corrected bill and a few days later double charged me again. Very aggravating.
