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March 2024 by Kelley K.
I've gone to this store for years. It's close and I know where everything is. But I cannot tell you how many times I've seen expired things in this store! Like I generally check the labels so I've seen expired string cheese, expired almonds and now pretzels. It's my own fault for not checking this bags label but my god. I've never been to a store with this much expired food.
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March 2024 by Kesh C.
On March 7th, 2024 at around 5pm, Cashier Novena Gonzales refused payment for my groceries saying that my $20 dollar bill was fake. I asked her to run the detector pen over my bill in front of me. She said they have a machine that's a better detector. I asked her to show me and the machine produced an E05 error message. I then ran another bill i had, a $5 through the machine and it resulted in the same message. I spoke with the store manager, Salvador Lopez and showed him and explained the problem. He ran both bills through the machine himself, and both produced the same E05 error message. Then Salvador Lopez told me that my $5 was good but the $20 wasn't. When i asked for an explanation he got irate and asked for another form of payment. I didn't have anything else to pay with for my groceries as i ran out of the house without my wallet. He told me to pay another way or get out. When I insisted on an explanation Salvador Lopez started yelling at me and threatened to call security to get me out of the store. I basically got bullied out of the store without an explanation and denied an opportunity to buy groceries. It was very embarrassing, insulting and traumatic to me, particularly the ruthlessness and a complete lack of logic in the actions of the employees. I live in the neighborhood and am a long-time customer (10+ years) at this store. It's always been a little hectic in terms of customer service, but i have never been outright discriminated against so blatantly and unapologetically by the staff of this store. Not only have they wasted 30 minutes of my time but they publicly embarrassed me in front of other customers and did not allow me access to a basic need - food and water. The incident was unjustified, and traumatic to me and i am pursuing legal action regarding this matter. They have no right to treat people in this inhumane manner. It's downright barbaric and rude. I thought we live in America, not the Soviet Union, but I could be wrong...
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February 2024 by Daniel Spencer
I’m only putting 2 stars as my friends work there.Today I was insulted and confused by another dog owner. To make the story short they want to kick me outside since “supposedly” my dog poop! Seriously?? There more than 12 dogs inside at the same time and you come to me ? ? Totally wrong. You can’t show up and target a person with out any evidence and everyone knows you guys were wrong. Not even an apology! I will report this to the Management ! Shame on you! I love Ralph’s but not this behavior.
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February 2024 by Sergey Vladimirov
Great variety of products, but during rush hours traffic is mad and people with carts are blocking everything. May be wider aisles would help?
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February 2024 by Monica Herrera
Customer service 0 I called and phone rang for 20 minutes! I took myself ervice to smart and final.
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February 2024 by Steven Mansilla
Terrible store doesn’t have changing rooms as a dad that had an emergency with my baby this was the worst case scenario I had to run back out to the parking lot and change my son there. When asked for one the manager just laughed and said we used to
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February 2024 by Jun Yayaura
The closest ordinary people's supermarket to Hollywood.If you stay at a hotel with a kitchen, it's a good idea to shop here.
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February 2024 by Betania Luques
The parking is small, and drivers run over like insane. I stopped by for one item only. I they didn't have any left.
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February 2024 by James
Do not go to this Ralph's if your new or from out of town, the black security guard guy who works here is someone who likes to cause problems.This is a bad area, the security guard makes it a bad area to be.Go to the nice one on labrea toward Santa Monica where their civilized and friendly.
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December 2023 by Mir A.
While the lines were back to the back of the store right now 9:10 pm 12/23 the employee with the blue hair and black leather outfit wouldn't even speak to the customers in line asking could she check us out with one item standing behind people doing hundreds of dollars in grocery shopping while she went around the store and came back to open a register to pay for her items one by one multiple times . Wouldn't even speak to us just nodding and waving her finger like we dogs . Tacky as fuck
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December 2023 by Errol B.
I give this place 3 stars for the very nice cashier alone. Otherwise, the store is dirty, lights in freezer/coolers were out, and nobody answered the phone the times I called the store. The homeless that linger around near the outside of the store and the various sketchy people I saw in the store isn't necessarily the fault of the store though, but wow...
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November 2023 by Jo M.
I do like the new look and feel of the inside of Ralphs with dark wood. Also they have a DMV kiosk which made things easy for me to get my registration sticker. Over the weekend, I came here to get something to eat. And like most supermarkets, there was a man outside asking for food/ money. Inside the Ralphs I asked a manager if they could call 211 to get help for this person and other homeless people. They told me that this is not something they do, that there are a lot of homeless people begging outside their store and told me to make the call myself. I thought this was a really inhumane reply. It does not take long to call 211. Also, we are talking about human lives here. They are hungry and need help. They probably go to supermarkets to ask for help hoping to get extra food. Supermarkets have to deal with freshness and getting rid of older items all the time. There is a LOT of food waste happening at grocery stores when certain items can be given to those in need. Plus large chains like Ralphs are also connected to food banks too. All it takes is a little human consideration, like making phone calls and making sure to connect the dots so that people get the help they need. Calling 211 for homeless people to get resources is such an easy thing to do! I bought the man outside a cheese bagel and a bottle of water. I talked to him. He said he has a place to stay, but no food. Because he does have shelter, I told him to call 211. However, because supermarkets like Ralphs have excess food, are connected to food banks, have managers and workers who do have the ability to call convenient resources like 211, I feel it is a shame for people to choose to do the bare minimum required by their jobs and do nothing when it comes to human lives right outside their building. When you can do something to help, just do it.
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November 2023 by Kevin
I stayed at a hotel nearby when I was visiting - and was pleasantly surprised with the quality, price, and variety of items available for purchase at Ralphs! I shopped here my entire stay for basic amenities for cheaper than any other place. I wish we had a Ralphs over in Canada.
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November 2023 by ShannonLee Seymour
mostly self checkout sometimes produce isn't always top notch food 4 less has better fruit Same company would think that they have the same kind
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November 2023 by prince gram
Shopping at the Ralph's rock & roll store is always a delightful experience, and you just never know what rock star or TV star you're going to run across while shopping at any given time.