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February 2024 by Cade Murphy
Awesome! New store looks amazing, highly recommend this place to sell luxury clothing!
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February 2024 by Dodger mota
I was thinking of taking my Gucci shoes but after all the NEGATIVE reviews,GOO LUCK. Sound like this store is nothing but a fraud and nothing but thieves. If staff is that rude and disrespectful then the the whole staff should be fire that's not acceptable. Yes of course people working in those type of places think they superior than others like they made of money and you just a broke person but reality they just daddy's and mommas boys that didn't work for what they got so they have no respect for others property. Good luck not taking my Gucci shoes too many red flags BYE
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February 2024 by Gisele Bayar
when you go to shop everybody will give you look like weird like they saw some alien and will judge
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February 2024 by Daisy C.
DO NOT USE THIS SERVICE!!! You are better off selling on offer up or keeping your items. They are bad at communicating and paying. They sell your stuff for very cheap and keep half your money. I have been waiting for my payment since November, it is February 10 and they can't seem to pay me 200$.
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January 2024 by Jill S.
I have sold and purchased SO many things via the online app and the Beverly Hills store. I have noticed over the past year or so that they have gone completely downhill as far as their sizing; they consistently list items as "S, M, or L" when brands utilize their own sizing such as "1=S, 2=M, 3=L", and they'll take an item marked "2" and list it as "XS". Or they'll take a pair of jeans marked 29 and just list it as "M". They then SOMETIMES include the garment measurements, but these are almost always off, and if it's a brand like Babaa, they invent sizes rather than just listing items as "O/S". It's ridiculous. On top of all this, thru recently added ADS to their app, AND, increased their shipping by another $2, which is completely ludicrous given so many items are sized wrong and will inevitably need to be returned, generating another $15 shipping fee since you have to pay for it both ways. Who wants to waste $30 on shipping just because they can't hire competent people to enter their inventory in the system?! Beyond done with this company.
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January 2024 by kennedy souza
I am extremely disappointed with the store's service and support, I sent an item worth $200 to be evaluated, they didn't give me the evaluation and they still sold my item and gave me a commission of 20 dollars! looks like a joke! I tried to speak to customer service (Emily) and even went to the store in Hollywood but my question was ignored! I never recommend it to anyone! my item was sold without my permission!!!! what should I do?? It was a mistake that I didn't read the negative reviews before trusting this store.
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January 2024 by Leon Winkler (drsleon)
Bring a bag! And not that kinda bag… a bag full of money because you will want to buy stuff when you come here. Amazing products, amazing prices, I’m broke now but at least I have a nice looking new jacket ?
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January 2024 by Gabriela Almazan
Many disappointments with this company, first of all they discount your items without previous notice and you get paid -70%, it is just better to sell it on any other website. Secondly, I made a purchase and their system did not save the correct address so it got shipped to a wrong address. I asked for help and nobody has been able to give me a solution $1,000 usd worth clothing lost somewhere. Someone named Ryan M gave me no solution for this. This company is a mess.
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January 2024 by Marina Z.
This company is a total mess. They have informed me that my money was forwarded to a bank, where I never had an account!!! They are unable to explain where is this wrong banking information coming from. A copy of a packing slip was emailed to me today, instead of payment. I'll never use them again. Extremely disappointed! Total scam!
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January 2024 by Nina N.
Had such a good experience today with Kaidon! I wanted to consign my classic chanel bag and he was so helpful! Super friendly & professional as well! He made the whole process so easy! Will def stop by more!
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January 2024 by Kennedy S.
I am extremely disappointed with the store's service and support, I sent an item worth $200 to be evaluated, they didn't give me the evaluation and they still sold my item and gave me a commission of 20 dollars! looks like a joke! I tried to speak to customer service (Emily) and even went to the store in Hollywood but my question was ignored! I never recommend it to anyone! my item was sold without my permission!!!! what should I do?? It was a mistake that I didn't read the negative reviews before trusting this store.
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January 2024 by Yousef A.
Beware! Total Scam , they pick up your Valuable items and without your knowledge price them as they like and sell and you end up with Peanuts !!! No transparency! They want you to jump through hoops on their website to understand and figure out what they have done when it's too late !!!
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January 2024 by Tamara M.
I've shopped here in the past and have always good luck finding rare or random items along with beautiful handbags. Zachary has gone above and beyond to help me with rare finds. He's in communication all the time and keeps a professional but warm demeanor at all times. I have yet to sell any items with The Real Real but im definitely a buyer.
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January 2024 by Natal J.
They are not honest with their polices and take your items without giving you a price or a copy of your consignment. They are crooks. Do not consign to them.
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January 2024 by Ziggy Z.
I am never shopping here again. You get attitude when you return something. One male did my return and he had the worst attitude. Not sure how they allow this rude behavior. I am telling everyone to shop at the Brent wood location instead.
