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February 2024 by Kimberly Pérez
Excellent service
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February 2024 by Samantha Davila
If you're wondering about whether or not to use the salon services here you definitely should. Jazmine is amazing!! She has over a decade of experience, she listens to what you want and is so friendly. My haircuts always look fabulous when I go to her. Every other salon I've been to everything is a la carte but her cuts include wash, condition, cut, and style AND for a reasonable price. I highly recommend Jazmine to anyone looking for a stylist
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February 2024 by Briar Blakley
David was so very helpful and took his time assisting me with wedding bridesmaid needs! Highly recommend this store.
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February 2024 by K Taylor
Just got an amazing blowout from Lilit at the salon, I wish I lived in town I'd be a regular! So kind and personable. Everyone in the store was friendly and amazing!
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January 2024 by vera lucia Aguiar
Good, safe, pleasant place, varieties of everything, with specific products for the beauty of the whole body, cosmetics store, but with high prices, the same products at Target are cheaper... with parking and everything, both are the same gallery!
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December 2023 by cristina currie
Really helpful staff!!!! Scary area though.
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November 2023 by Alysha Scarlett
No issues
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November 2023 by Edward Espinoza
First time here and I didn't find what I was looking for but the customer service was great and they offered to order my item and they would cover the cost of shipping. Clean and neat location.
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October 2023 by Nicki Nielsen
Don’t come here if you want to test perfumes. I’m sure they have EVERYTHING locked up to deter theft or whatever, which would be fine if they actually had someone on standby to unlock the testers in a timely manner. I waited fifteen minutes and asked twice to wait for somebody to wander over and FINALLY help me. Basically they’re doing the most to deter theft but deterring actual customers in the process with this nonsense. Won’t be coming to this location again.
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September 2023 by Nahisha Pettit
The 4 stars on this review are for Xavier. I shop at this Ulta a lot, let's just say I'm a little beauty product obsessed LOL. I had an issue in this particular store a couple of weeks ago, I asked to speak to a manager. There was a promotion that was advertised, that if I bought over $30 of a particular brand , I get 2 of their travel size products free. The free products I was supposed to receive were there on the shelves, but the manager said that she was not going to honor the promotion, even though the sign was still up. She said because they were not the products sent for the promotion, even though she acknowledged that these were the same exact products they were givingin the promo. But the bigger issue was the manager was really snooty and unhelpful. She told me she wasn't going to honor it, then looked at the cashier, and said I'm going to lunch, and walked away, super dismissive. While she was gone, I started asking another manager to help me, he was even more rude and dismissive. As I was talking, he just kept calling the next person to ring out, completely ignoring me.As a black woman, sometimes you don't know how to take this behavior, especially when it's coming from white associates. You don't want to always assume the race card, but it's hard not to when you see them responding to their other customers that are not black differently. As black people we are so used to being mistreated in stores, you can never assume that this is not the case.Insert, when Xavier notices all this and takes the time to make me feel better. He didn't go against anything they told me, or do anything exceptional... he simply told me, "I notice you shop here a lot. I want to make sure you're having a good experience, can I help you with anything." He even remembered my name from a prior visit. This spoke huge volumes to me. This small gesture restored my faith in the company, when I was walking out about to decide to become a Sephora only customer.He reminded me of some of the sales associates I've had there, that made me feel fall in love with this place originally, because they're so passionate about hair and skin, and helping customers feel seen and beautiful. I've met some really hreat sales associates there. Now that I'm writing this review, I wish I could remember their names, but I can clearly see their faces.Like these associates, Xavier who is in management, cares about PEOPLE. He doesn't care about only clocking out for lunch, and avoiding resolving issues.. He makes it very clear that he is there to help make your experience golden. Since this incident I've gone into the store a couple of times, Xavier still always remember my name and makes sure that I'm okay. it's like he felt how I was feeling ignored that day, and cared so much to make it right.I hope I'm not incorrect, but I think one of the snooty, dismissive managers is named Leslie. SmhAnyway, I also felt better because upon calling customer service, they did more than I expected to remedy the issue. (Even though the rude managers had assured me they would do nothing to help me either) smh.Bottom line, thanks to Xavier, the customer service team, and and the nice sales people I've encountered, this is still my home store...and I love it here.I live in the neighborhood and manage some of the large luxury buildings around here, which are probably a large chunk of this stores customer base. I have a pretty good amount of influence when it comes to directing people where to shop around here. I was totally ready to advise the hundreds of people whom I provide shopping experiences, to avoid this store at all costs. I was ready to tell them they will advertise specials, that they don't intend to honor, and they will brush you off when you try to get what's promised. But thanks to Xavier and the fantastic customer service team, all is well. He needs to be the GM so he can teach customer service as a first priority.It's really no
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July 2023 by Luisa Blandon
Customer service is the worstAt Santa Monica and La breaWill never go back to that store
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July 2023 by Kate Miller
Wonderful experience with Scott, the hair stylist! He brought my hair to life and had helpful styling advice as well. Happy to return for another cut ?♀️
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July 2023 by Mikela Laverty
Xavier is the best!! So helpful, nice, and efficient. I would buy everything this man would tell me to definitely coming back to him.
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June 2023 by Natalie G.
I went to Ulta today with my friend because she wanted to get skincare products. We know nothing about skincare and wanted some help. We met a lovely human being named Xavier who helped us. He gave us honest feedback on skin products and even helped my friend find her makeup shade for BB cream. He was really patient with us. I wasn't even going to buy anything but when I saw how comfortable he made my friend feel and how attentive he was helping her, I felt comfortable to ask him what moisturizer I can use for oily skin. He recommended a French brand moisturizer to balance my skin out. One for the morning with SPF and one for the night. Which I am excited to use!! He also showed us how to use our Ulta points in which we ended up saving a lot of money. He was also so kind to give us samples to try other products we might be interested in, which I had no idea Ulta had samples!!!So I definitely recommend asking for Xavier to help you with your next visit at Ulta thank you, you were amazing!
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June 2023 by Evan Y.
Do not shop here! The manager is extremely rude and condescending. If you have a problem with your product it will not be resolved here. The first sales girl I dealt with completely lied to me about return policy and when I went back to deal manger, he was as useless as they come. Maybe another location would have been a better experience but this location I WOULD AVOID AT ALL COST!!! Do not shop here. I would not even give one Star but won't let me post unless I do so. My real star review would be
