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November 2023 by Aaron Torbati
Avoid at all costs. This company rented a home from me to do short term rentals. They are non responsive and have zero communication. It is like chasing a ghost. After many attempts to contact them to come to a resolution, i had to unfortunately file a lawsuit. When i had discussed financials with them on previous occasions, they openly admitted that they dont have the money and are allocating funds between property to property to cover debts. This is fraud! I would strongly advise not to rent from them as you dont know what legal situation you may find yourself in. Also, giving them a security deposit can be a huge risk! STEER CLEAR! I am happy to provide any information to whoever asks. I have this all documented
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October 2023 by Matthew York
I have used the services of Villaway a couple of times, particularly in Spain and the service is always impeccable! I recommend to anyone who wants to be well taken care of and to have an overall amazing experience! The villas are beautiful and the staff is always there for anything you need!
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October 2023 by Joshua Matthews
Comfort and luxury defined our Palm Springs villa. Every room had wonderful desert views, and the outdoor space was an entertainer's dream. Top-tier service all the way.
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October 2023 by Steven giordano
The villa in Cabo was amazing and the service from the villa staff was terrific. A five-star escape.
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October 2023 by Makenzie Lucas
Our favorite way to book our luxury vacations! We cannot recommend Villaway enough!
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July 2023 by Bay Trent
My friends and I had an amazing stay here! The villa was perfect! This trip was the fanciest experience of my life. The host Joey was super friendly and gave us great restaurant recommendations. Over all, this experience could not have been better!!
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May 2023 by Louis Hayward
We love Villaway! Absolutely the best service and nicest rental homes in Los Angeles. We stay with Villaway every time. Five stars
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May 2023 by Tyler Hanson
Great stay. Awesome house. Thank Villaway!!!
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February 2022 by Bsleopard S.
I have been waiting 5 days to hear back about a spring break reservation that I put my credit card down for. Their number always goes to an answering service that says they get calls like this daily about response time on inquiries. Not sure if this is a scam but I'm pretty disappointed
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February 2022 by Sabine G.
Have to agree with the one star reviews. Maybe the were good at one point (pre-COVID?), but they are unresponsive and rude. You can't get a live person, and when you do, they are dismissive--even with a high budget. With so many options out there, why bother with them?
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July 2021 by Brian Turner
Made inquiries about properties over the weekend. We were looking at properties that ranged from $10K-$20K for six days. After 4 days, we have heard nothing back, so we called. The person answering the call was not helpful and was very rude. She actually hung up on us. She did nothing to help and was very condescending. I hope she was the 12 year old daughter of the owner because otherwise she will not be able to succeed in future endeavors.
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June 2021 by Carl R.
Left numerous messages and spoke with someone who said they would get back. Never a return call or email. 3 of us in family used different emails and the person I spoke to simply said "we're very busy right now" Not a good service!
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March 2021 by C. N.
This "service" is a complete joke ... For starters they are completely unresponsive. When you call, their (rude) answering service tells you abruptly that only two people out of a staff of ten are working right now and someone will get back to you "when they can". Maybe be a little nicer to the people who are trying to give you business? Two weeks and three emails to the general info inbox later ..... finally get a response from a rep who completely disregards all my questions and offers me ONE home that is completely out of my budget. Turns out none of the homes that are advertised on their site are as shown or listed; they're all either WAY more money, only available for 30+ day rentals, or not available at all. Waste of time, rude, and totally unhelpful. You're better off with Airbnb or VRBO.
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January 2021 by Ana Velasco
I'm extremely happy with the experience we had with Villaway. The villa was sparkling clean, with all new furniture, extremely comfortable! Great location in West Hollywood, just a short walk to great dining in a family friendly neighborhood. My grandchildren love playing in the pool. The property is value for the money with serene and green surroundings. Also, the entire team at Villaway was extremely cordial and friendly. We had a great time during our stay, can't wait to use Villaway again for our next getaway.
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January 2021 by Brandon Afner
Stayed with Villaway 4 times now, but have never taken the time to leave a review! Every time I've stayed with them it has been a truly stellar top notch experience! Last time we stayed, we stayed inn one of their LA properties in West Hollywood for just over a month --superb from start to finish! We've stayed in Hawaii, LA twice, and Tulum, Mexico. Their selection of properties are fantastic, all the homes have been well stocked and are impeccably clean. The concierge in LA is warm and extremely knowledgeable. They've helped us host small dinners, rent cars in the past, provided great restaurant selections, scheduled mid stay cleans, and have even had the house decorated for the Christmas holiday per my wife's request. They always go above and beyond! This last time in particular was extra special -- made memories that will last our lifetime!
