April 2022 by Dorothy Helmuth
I highly recommend Pep Boys on Sepulveda. Charles and George did a great job on my car. Communication is clear and service was excellent.
March 2022 by ross mar
You know have sometimes you have an uneasy feeling when you have to take your car in for service? When I called, and spoke with Zac, he really took care of me. My warranty on tires was expiring, and Zac and Jorge really made sure to take care of my tires the day of. Esp. Zac, took the time to listen to my car's needs, even though I didn't know how to exactly explain it. Every follow up question, Charles (at the front) was helpful, too. I will be coming back.
March 2022 by Hongyi Chen
Charles is very helpful and answered all my questions about tires. Hassle-free process and save tons of money there
March 2022 by Uriel Zuno
That guy behind the counter I think his name is Charlie! besides him being completely SEXY! He gives amazing customer service and is very professional when it comes to managing his team and his customer service! Thank you so much PepBoys and Charles! I will definitely be back and you have a made a loyal customer for life!
March 2022 by Jacob Willett
Gave me a free inspection and tire rotation. Nice guys. Quick service. Cool texting feature where they tell you how long it will take.
January 2022 by Joan Hong
Jorge Mora, the Service Manager from the West LA location was awesome. Very informative and helpful. The work I needed was done well and timing was quick. The whole experience was pleasant! Would highly recommend these guys!
January 2022 by Mira Metry
Excellent service all around! I went in for a battery installation and I was helped promptly and efficiently. Not only did Heny get the job done, but he also answered my many questions. Would certainly recommend!
January 2022 by SW Margot
Pep Boys was great. They diagnosed my VW for a cold start issue and found everything to be ok. They did it free of charge. Definitely will be back to see them. Thank you Pep Boys.
December 2021 by Daniel Perez
Great customer service. George was very friendly and explained what I needed to service my car very well. The pep boys staff and crew are quick and efficient. I recommend pep boys at 1992 Sepulveda to anyone in los Angeles. Thank you for all your help. I will definitely return for any of my automobiles need.
November 2021 by May Luna
Zac helped us out immensely and got us the best deal ever for our tires! Great service even better customer service! Zac is super friendly,helpful,easy to talk to about your car issues and knowledgeable! If you’re looking for a spot for some new tires or just to check out that weird sound your car is making this is a great option and I couldn’t recommend them higher!!
October 2021 by Michael Chasin
Came by on Saturday, they were too busy and had me Make an appointment for 9am next morning. I told them I had to leave for the airport at 10 they guaranteed me. The service wouldn’t take more than an hour. I came in at 9 and they said they couldn’t help me. Horrific service, blatantly lied to me/grossly misspoke, and wasted my whole morning for nothing.
September 2021 by Bryna
Grateful for the people running this show! Prices are fair, service is great and the customer service is why I keep coming back. I have and do recommend my friends to get their cars checked out here first.
September 2021 by nicole ramirez
After going to another Pep Boys to have an oil change I noticed I was leaking oil, I called 2 different locations where I was turned away and told to come back Sunday or make an appt. I understand it was a Friday at 4:30pm but explained my car was shaking when I turned the AC on and smelled funny still they told me no. I called this location where I spoke to Jorge and he told me come in and they’d see what was the problem if I didn’t mind waiting. Thanks to Jorge and Rodrigo I am no longer driving around leaking oil everywhere and they took the time to fix the problem. Thanks guys for the excellent customer service.
July 2021 by Char Desensi
We came in with cool vibes and Brandon was a delight to work with, Thank you Brandon! ?
July 2021 by Navid A
I was there today 7/12/2021 in the morning. There was only a tall young guy giving me a quote for oil change. He was not in a good mood. Did not seem interested in his job. Kept me waiting. And said said “oil change is not something he is interested in doing” although it is one of their services. I guess because the margin is not high on oil change. Anyway, I went to a Firestone.