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March 2024 by Scott B.
I won't waste my time leaving the long story of how horrible this place is. Just trust me, do whatever you can to avoid this Jiffy Lube. Horrendously slow, the staff doesn't keep you informed, they will ruin your car. Honestly, even if your car dies on the side of the road, push it to a real auto shop and do not take the risk of this Jiffy Lube ruining your day. Don't be fooled by their polite response where they will tell you how sorry they are and to please contact them, your car and your day are already ruined.
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February 2024 by sage
DO NOT COME HERE IF YOU ARE A WOMAN - or if you like yourself or your car. They will take advantage of your business, give you inflated prices, and, if you try to complain, they will tell you that they are submitting a request and NEVER GET BACK TO YOU. I had my brakes fixed here a year ago - I asked them to fix ALL of my brakes and they quoted me around $600. I arrive a few hours later and they charged me the same amount but only fixed my front brakes! I tried to complain but they told me that I didn’t know what I was talking about when every other car shop in the area told me that they charged me for a full brake replacement. They also tried to get me to fix things that didn’t need to be fixed yet - but that’s a completely different story (trust me though, i went for several other opinions after this nightmare). They overcharged me for a service that I did not want (I wanted the full set, not half) and then proceeded to gaslight and belittle me. I had hoped that after enduring such horrible customer service that my complaint would at least result in the return of some of the money they had stolen from me, but they never respond and simply pretended it didn’t happen when i attempted to follow up. Before this, I had been a super loyal customer and only come to this specific jiffy lube at this specific location — but now I can’t emphasize how truly disgusting and horrible I think their business practice is and I would never go back here. AVOID THIS JIFFY LUBE AT ALL COSTS, GO SOMEWHERE BETTER WHERE THEY WILL RESPECT YOU AND CHARGE FAIR PRICES (or at least has the decency to try to provide solutions for problems that they create). This was about a year ago, but I thought it worth warning other people so they don’t get taken advantage of like I did! Go to the pep boys down the street for better pricing :) (they did my rear brakes at a normal cost)
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February 2024 by Miles S.
Slowest oil change on the planet, came during lunch break and everybody here was yawning and movie at turtle speed. They conveniently ran out of high mileage after I already paid and told me synthetic was next up. Everyone's teenagers with super friendly service.
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February 2024 by Markesha Smith
I recently visited Jiffy Lube for a routine service, and unfortunately, my experience fell far short of expectations. Upon arrival, I was met with a complete lack of acknowledgment from the staff. No greeting, no smile, just blank stares. It felt unwelcoming and impersonal from the get-go.Throughout the service, the atmosphere remained chilly. The employees seemed disinterested and went through the motions without any engagement or communication. It left me feeling like just another number in their system, rather than a valued customer.Furthermore, the lack of communication extended to the service itself.Overall, my experience at Jiffy Lube was disappointing. The absence of basic courtesy and communication made for a frustrating and uncomfortable visit. I hope they can address these issues to provide a more positive experience for future customers.
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February 2024 by Kenyatta Bakeer
Great Service.
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February 2024 by johnnie evans
This specific Jiffy Lube shop. Paid for a round-trip Lyft or Uber while they repair my SUV at no additional expense. You got to love it, not only am I going to come back and recommend using your service I’m gonna post it on yelp..
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February 2024 by Richard Floyd jr
No comment
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February 2024 by Giovanni Troncoso
Thanks for the quick and easy service.
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February 2024 by none
$145 for an awkward and disappointing oil change.I'd actually been to this location a few years ago and the team was great.Not today.This oil change service did NOT check my lights, my brakes, my turn signals, did not check my filters belts or any of the fluids! They made me exit my vehicle to pay a cashier who did not look at me for the entire transaction. The staff was not friendly (except for the guy who told me which bay to drive up to) and I didn't even get a little windshield reminder decal.I've gone for many oil changes over my lifetime and this was the first to bum me out. I suggest driving a couple miles to the next place.
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February 2024 by Johnnie E.
This specific Jiffy Lube shop. Paid for a round-trip Lyft or Uber while they repair my SUV at no additional expense. You got to love it, not only am I going to come back and recommend using your service I'm gonna post it on yelp..
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January 2024 by Elina W.
We fell behind on the oil change schedule and we just wanted to make sure the oil got changed, as we normally trek out to Eagle Rock for our cars. Based on my years of visiting jiffy lubes in the past, a certain expectation was set and there's a to-do list (and you can find it on their websites) that includes checking the filter (maybe they checked it; they didn't try to sell me a new one), fill brake fluid (didn't do) fill wiper fluid (one of the main things we needed done as it was bone dry, didn't do), vacuum, at least the front seat (didn't do, listed on the site as one of their services), clean exterior windows (didn't do, also listed on their site), check the tire pressure, and the air pressure light was on, so it needed to be done (also didn't do). Only thing they seemed to do was add the oil. They also wanted to sell us on fixing the engine cylinder head that seems to be leaking oil, on a 2023 car. My regular lube guy said he wouldn't even think about touching that, and that it should be taken back to the dealership. Needless to say, I took it to my guys and they fixed what needed to be fixed (wiper and brake fluid, tires checked and air added, and all the maintenance resets). Never again!!!
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January 2024 by Kwok S.
I come here to do basic service for my company's vehicle. I wouldn't say it's the cheapest service in town, but it's an easy stop so I can change the oil and check the fluids. A couple of times I asked for the tire air to be filled and it never was done. So just double check everything because some of the young guys are still half asleep when they work on your vehicle. Basic stuff is ok, but if you need real service go to a small mom and pop shop.
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January 2024 by Idan N.
Bad bad bad!!!! Don't waste your time ridiculous service poor service and very bad attitude from the "assistant manager" that dealing with her own crappy car instead of assisting clients.
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January 2024 by Michael C
First Rate, in and out service. Friendly. My choice for my Kia Sportage.
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December 2023 by Howard Wells W.
I learned the hard way an important lesson: do not let JiffyLube do anything to your car beyond an oil change. My Honda civic overheated at the airport so I brought it to the closest service station I could find which was this Westchester JiffyLube. They said my radiator needed to be replaced. I needed to get home so I paid the $987.03 for parts and labor to have it replaced. I made it home but the next day I discovered a massive leak from the water pump (see video). They had totally missed this. When I took it back they accepted no responsibility for their misdiagnosis. The manager Jose said he would file a report with corporate but despite my calling back several times over the coming weeks I never got a response. Ultimately I took the car to a mechanic I trusted which is what I should have done in the first place. He replaced the water pump and I have had no problem since. Beware the JiffyLube so-called "mechanics" - they will take you for a ride you won't soon forget.