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January 2024 by kathy g.
Great selection amazing value And my granddaughter loves the clothing!! One size fits all so if you're not that size don't be mad because it's a great teen shop!
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December 2023 by memehyung I.
Another thing to add is they are always rude. Every review states the girls are horrible. I have never once seen them be pleasant which is awful. You are supposed to be pleasant towards your customers. They need to work on their customer service. DONT work with people if you're going to be annoyed by them coming into a store
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November 2023 by Pepper R.
Cute clothes, nice vibe. Pricey for the quality but you're paying for the prestige and the aesthetic. Wish it was a little more size inclusive but again, prestige- if you don't want to support that don't shop here and buy something that is better quality for a similar price at the expense of the name.
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October 2023 by Elizabeth C.
Shopped here today, clothes are cute, affordable, and it's a well stocked store....however, I'm so disappointed that many of these beautiful young ladies are actually terribly rude to customers. I spent $200, and at the counter other than telling me the total, she didn't even thank me, look at me, or acknowledge me in any way. I won't go as far as mentioning her name, but she was so rudely monotone when she spoke, it was almost comical. I actually felt like we were a burden to her. After we had tried on, my daughter had handed her a hanger and she actually grabbed it out of her hand. Unbelievable. We tried many things on and put everything back on hangars except the things we purchased....left nothing for them to clean in the dressing room, so what were they so mad at us for lol. I'm not sure reviews help, clearly this has been an ongoing problem and it's never been addressed.
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October 2023 by Emily Trujillo
I had a great experience, staff helped me find the Brianna sweater and Christy hoodie I was look for. Very helpful and nice.
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September 2023 by Dylan Thorkildsen
best store ever loves it the employees are nice too loves it and it’s amazing loves it and everything fits me loves it
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August 2023 by lynnn
not as many people as other brandy stores, and the staffs are all nice and willing to help :)
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July 2023 by Brooke D.
You can literally walk in and have an employee right at door, see you and still not greet you lol. This place is a joke . The cashier doesn't smile at all, these girls hate their job and it shows
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June 2023 by Cleetus B.
Great location. Love all the options. Took my daughter shopping for her birthday and she had a blast. workers were super friendly and atmosphere felt fun. Just ignore the 13 year olds raging that their favorite top wasn't in stock while they prance around in bras and jeans demanding their parents credit card.
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March 2023 by renee Jackson
Update: And here we go again!! My daughter was looking for a dress she wanted online and she needed to try it on, and back we were again at this pathetic store!!! 5 employees today and all in the break room area talking! Never acknowledged we were there when we walked in and never came out to say anything to us. Eventually one came out of the back then the others slowly came out. Walked right by us, not a word and no eye contact!!! Then they stood around laughing and talking amongst themselves. Why, Why, does this ridiculous behavior continue at this store with employees???!!! Worst store I have ever, ever been in store! A complete joke!!! Just a bunch of rude, snotty girls! Again, shame on Brandy Melville for no customer service whatsoever!!!Went this location with my daughter this week. Both employees were young girls who just stood at the register talking to each other and on their cell phones while my daughter and I shopped for about 15 minutes. What a shame that this type of behavior appears to be allowed. They never said a word to us as we looked around. When we went to the register to pay, the only think the cashier said when we finished paying was "Here you go". What a joke! Shame on you Brandy Melville!!!
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March 2023 by Courtney D.
The cashier was so rude. She had black hair and was straight up rolling her eyes and slamming my clothes into the bag. I don't recommend you go here, the Westlake Village location is better. At least the workers act decently and not entitled. They don't even say hi or acknowledge your existence, even if you're buying stuff... This is what horrible management looks like. Hope the hiring manager gets a better grip on how to hire people for retail. I'm never shopping at this location again. If I could give 0 stars, I would. Being rude to customers for no reason should be unacceptable. It's so ugly and such a bad look.
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March 2023 by Call me G.
I met the most gorgeous person at this store she swept me off my feet and took me in a magic carpet ride!!! I cannot wait to see her again
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February 2023 by JJ Will
Why hire staff if no one is available for any service? (No greeting, no questions) Some girls were just hanging out in the back, there was 0 customer besides me, maybe peeked out once to see who I was. I mean… you might as well just install a self check-out kiosk.
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February 2023 by Christine Smith
Awesome.... Clerks were great..
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January 2023 by Jackson Huie
Such amazing products and the great service especially liv she is so sweet and so helpful !!