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September 2022 by Claudio C
I wish I had read the review before buying here. Same situation as Pavel Kurial.I stop by to get some stuff to install a mini-split system.I was asked for the company name, and I gave them my contractor license to create the invoice.I discovered we could not return basic materials after paying for it. They should advice you before charging, that No Returns are allowed.
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December 2021 by Aaron Mayer
Don't bother coming here anymore it's been bought by corporate and is no longer a local small business that we need to help. Their service and attitude is appalling.
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October 2020 by David W.
Absolutely the rudest staff ever. I am an independent contractor and I came in to pick up some supplies for a job. They refused to recognize my bosses contractor license and turned me away. Complete jerks about it too. I drove down the road and got much better service. Avoid these a-holes at all costs! Two guys there - one was wearing his mask under his nose and the other was cramming a sandwich into his face - and they both told me I had to wear a mask. What a joke. I have COPD, a medical condition that I do not have to wear a mask - this is included in the Governor's orders. Idiots do not know what they are talking about, are rude, and won't take my money? Never, ever doing business with these guys.
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July 2020 by Lior Shany
Clean professional store one of a few in this chain. No exception. Bred Grant used to run US Air at the San Fernando Valley. He is very employers dream. Personable professional straight shooter. Grant Brad brought extra professionalism to the already high quality location. In the store Everything is always clean. almost always daunts & fresh tasty coffee if you are not too late in the day. I am comfortable to send my service people & Installers there without hesitation
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November 2019 by 1990 LX
Good service
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October 2019 by adrian ramos
Awesome
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September 2019 by Wincy W.
Service reps were rude over the phone and were rude in person. We got into the store and they wouldnt sell to us saying that they closed all the registers.
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August 2019 by Celestino Estrada
Service is really bad. The guys on the counter has 0 customer service.
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June 2019 by Abel Santana
Fernando and the guys at Johnstone Supply went above and beyond. Excellent customer service. I highly recommend them.
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April 2019 by Pavel Kurial
Don't bother to shop there if you are not regular customer. Even contractors can't return basic material ( unused vent pipe) without an account. Good way to loose new customers.
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April 2019 by John Fusano
Don’t bother going there. I needed some generic electronic parts and the man helping me went out of his way to be rude and make me feel like an idiot for not knowing part numbers and such. He obviously couldn’t think for himself and it must’ve frustrated him but I’ll never go back there.
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April 2019 by Jeff Taggart
Not open to the public! I called to inquire about a part and they confirmed it was in stock. After a 30 min dive, they told me they can’t sell to me because it says so on the front door. Very misleading business practice. Do yourself a favor and go to Dancool. They’ll have what you’re looking for and superior customer service.
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January 2019 by Ali A.
I wouldn't even bother with this place, guys are rude, not very helpful. There are so many other vendors to get supplies from.
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August 2018 by Jody M.
Salespeople lied about a part needing replacement then when found to be lying they would not take the part back and refund the money. Also found out their price was about 3 times more than the part should cost. If I could give 0 stars I would!!!
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June 2018 by Deanna O.
If I could give them "0" stars I would but I am not allowed. Customer Service is extremely important to a business and this company does not care about the customer. Came here a few weeks to purchase some vents and when we installed them they did not fit. I came back to return the vents but was given so much attitude for a simple $33 item. They refuse to return the money without charging me service fees that would eat at the price. After getting attitude with several counter help I finally received my refund but will never go back to this place. If you are not a licensed contractor you will NOT receive excellent service. Ruined my day but know to never go back.
