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March 2024 by D. Scott D.
Love the location, love the people. Have several accounts here. Hours are excellent; easy parking. Always greeted with smiling faces. Diana Galvez, the Branch Relationship Manager, has been incredible with helping me with a small, technical issue that no one else could seem to solve. And I'll usually go straight to Melisa at the teller window for my transactions. The best! And be sure to snag one of the lollipops at the reception desk on your way out!
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December 2023 by Pat Margulies
I believe Credit Unions offer their members the best terms, rates, and service that can be found in the financial industry. LOGIX has performed perfectly for me and my family, helping with many finance-related matters. I wouldn't think of being anywhere else.
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October 2023 by Armen Moloian
Dont get a loan from this place! BAC lost my payment, and contacted them and they still insist my payment was late. Screwed my credit just because they could.
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August 2023 by Leo D.
Can't say this is a branch problem, This is a customer service problem. I have insurance on a Jeep they financed. They ask for proof, when I provided it. Still letters kept coming . Tried to call them and was treated extremely rude on the phone. My Insurance company provided them with what was requested then a final letter showed up telling me they have purchased insurance for me!! $3,600.00 !! Tried to call the insurance dept. 90 minute wait! Really 90 minutes? Must be that smarter banking !! Car paid off accounts closed and will never be back!!!
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August 2023 by Diana P.
Staff was polite to the point helped me with deposit pleasant experience! Logix is great !
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July 2023 by aj rodriguez
The level of service is outstanding. The staff is friendly and helpful. Highly recommended!
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February 2023 by Alexander Haley
I already bank with Logix and have been trying to get a home loan pre approval and I can’t get a call back from my account manager, Lilly.I also reached out to them to do a principal reduction on my existing auto loan and it’s literally been a month, the money has been sitting in my account and they still haven’t processed the principal reduction.It’s hard for me to write this because Logix has great rates and used to have stellar customer service… but this has been such a turn off for me, I can’t imagine working with a lender like this through the stressful home buying process if they’re this flaky, beware.
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July 2022 by Spencer K.
Can one actually love a banking experience? You can if you go to the Westlake Village branch of Logix. Arranging a car loan was as easy as ordering a burger and fries (and shake) at 5 Guys (but that's another review). The people were all incredibly helpful and you get the sense that these people actually like working here. Billy (the manager) walked us through all of the options and permutations of the loan, they also showed us all the benefits we didn't even realize we had as members. We actually enjoyed the entire experience and cannot more highly recommend this branch (and Logix as a whole). Bank with Logix, it just makes sense, and if you can make it to this branch you'll be even happier.
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July 2022 by Marielle Alonzo Thomas
I called in to see when will I receive my check. Coz I was expecting to use it to pay for my daughter's summer tuition that I needed in a few days. The person who helped me was very helpful and very nice. I think her name was Tony. She told me that she didn’t see any check ordered. So she place it for me and waved the expedited delivery that cost almost $50.00. Thank you so much!
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July 2022 by Rosana M.
Friendly, professional and great staff at all branches I've visited. They took the time to send me a gift for my anniversary and that has never happened with any other credit union or bank ever.
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May 2022 by James S.
I like Logix very much. Moving your office in Burbank to a new location that literally has no parking is a d*** idea. Especially with anyone that has Mobility issues. This location is not in the best interest of your customers. NOT a customer friendly decision.
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April 2022 by Janine L
Omg always so nice and helpful, get everything done in a single visit even without an appointment! Worked with Miriam today who is an angel. Best choice I could have made for banking
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September 2021 by Mahyar M.
Dont go there. The loan officer, Fernando doesn't listen to you. I had payoff quote, but he added 10% to that because of the tax which was not correct. He didn't answer my questions. Rescheduled the appointment time, was not patient and responsive.
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August 2021 by Kate S.
Logix has, slowly but surely, taken over my life, including mortgage, checking, savings, auto, credit card, and I couldn't be any happier!!! I purchased a newly used Chevy Bolt and Bonnie DiDomenico at Westlake Village Branch helped me every step of the way so that making a purchase was a breeze! Bonnie went above and beyond her duty to make the process seamless and at a loan rate that was unheard of. Thank you, Bonnie! Also, kudos to Chris Martinez at Burbank branch who helped me with credit card application at an amazing rate and with great offer! I would've been a fool to turn it down! Logix rocks!
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June 2021 by B D.
Excellent service at Logix Credit Union in Westlake Village!!! Bonnie DiDomenico was outstanding and professional. She was very knowledgeable on the new car loans, answered all my questions and then some. She explained the Credit Union fees, savings and checking accounts and suggested a credit card with very low interest rate. I would highly recommend Bonnie DiDomenico and Logix Credit Union to anyone looking to buy a new car. Thank you Bonnie for a great customer service!!
