-
January 2024 by Maryann L
Great company to work with. This was our second loan with Penny Mac. Staff are very easy to work with. Anna kept us up to date every step of the way. Highly recommend this company.
-
January 2024 by Le L
I've never heard of PennyMac until my brother-in-law referred me to this lender. I am very pleased and satisfied of their services. From the very first phone call and towards the end of the process, everyone that I dealt with exuded the utmost professionalism. They keep you abreast on tasks that are time sensitive to complete in a timely manner. Will 100% use PennyMac for future endeavors. Shout out to Q****** ****** and M****** ** ***. Thank you!
-
January 2024 by Rich L
My family and I are very happy and pleased with our service from PennyMac. Quick ,and a pleasure to work with.
-
January 2024 by Alinx S
Great and seamless process! I felt in control the entire time while going through the process
-
January 2024 by George S
Quick and easy to do a refinance. All the people were friendly and helpful. Great job!!!
-
January 2024 by Janet T
Excellent customer service!Really enjoyed using the texting feature. Quick responses without having to wait on a call.
-
January 2024 by REGINA J
My process was "AWESOME" - I agent was Mr. ***** M - who walked with me the entire time - answered all questions - assured me of anything / everything if I was questionable about something. He was knowledgeable and explained every step ... When something went side ways - he got things back on track - and he kept in touch with me along the way. I really appreciate him for his service. And that's what you can honestly call "Great Customer Service" --
-
January 2024 by betty c
G****** *******Will help you with your loan at anyway possible to achieve the goal you are looking for.Would recommend them to anybody looking to live life better.He was very professional on his behalf through the entire process of the loan.Thank you G****** and all at Pennymac that was involved with the loan.
-
January 2024 by Eugene A
Everything was handled on a professional level. Thank you Team
-
January 2024 by Randall B
Was kept abreast of process all the way thru.Everyone was great to work with.
-
January 2024 by VICTOR DE LUNA
PENNY MAC made a payment to the city treasurer for property tax 8 months in advance now there is no money for my home insurance this coming month. They screwed me it’s been a month since I brought up the issue and requested a refund and still waiting. I’m taking them to court if nothing resolves in the next week.
-
January 2024 by Jyothis Joseph
Worst customer service, even from the superviser..I would love talk to some one who can help me out and resolve the issues.. Not a superviser who says that no help is offered..horrible company
-
December 2023 by Gray Fox
I'm currently in the process of having a work colleague assume my VA loan. We both called Pennymac around mid October and asked the representative we spoke with what that process entailed in terms of the time it takes and what paperwork we need. The representative couldn't give us a definitive answer other than the process taking 60-90 days.I worked with my realtor on my end getting a contract set up on our family's new home with a closing date of December 8th. Fast forward to November, and my work colleague was informed by pennymac that we needed a plethora of VA forms filled out to start the 60 day timeline of loan assumption. Needless to say, the seller of my future home was pretty irritated and is looking to cut ties completely leaving me and my family effectively homeless....all because Pennymac lacks a basic understanding of communication and competence of loan assumption procedures.Me and my work colleague, as well as both our respective realtors have made numerous attempts to contact someone and have been stalled or outright ignored completely.If the owner of the company or a representative is reading this, I strongly urge you reach out ASAP.
-
October 2023 by hailey procter
Absolute nightmare working with them to release funds to start renovations. I've submitted every form over the moon and back and its still not enough. Instead of reaching out to let you know its not the form they need, they cancel your inspection and never reach out to explain why. instead wait for you to call them just to let you know its not the form they want.
-
September 2023 by MyEsha Roane
Pennymac pulled my mortgage 2x in August (30 and 31) and I am struggling to get a return their in a timely fashion.This is my VA money.I have been asking for my money back and have been getting the run around. And them dragging their feet. Now they’re saying 14 business days!!This is completely unacceptable and causing excessive financial strain on my family and myself.
