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February 2024 by Oren Gold
Please make sure to avoid this particular location at any cost. Horrible experience from start to finish and in the end, they didn’t even process my test and I have to go back to another quest.
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January 2024 by Kent Scribner
I am on vacation here. My Doctor sent orders for a blood test. I started looking for a lab.I found Qwest nearby. No one answers the phone here.I tried to make an appointment on the quest app. It took all my data and I established an account.Next I tried to access the app login. It said either the user or password was wrong. I then tried to do a password reset using my email.The password link was never sent. I then tried to start over but my user name/email was already in use. The app is dysfunctional.I walked in. Still no humans. I checked in on their screen. It took shots of the front and back is my drivers license and insurance cards.I finally met the only employee in the business. He said I could be on stand by but no idea how long.I had my wife and grandkids in the car. So I could not wait the possible hours it might take.Unbelievable
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September 2023 by Roya Dosetareh
Super clean, organized and fast service.Thanks to saul for perfet service
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September 2023 by john judge
I wish I could give a zeroAvoid this place they suck ballsNo phone number to talk to a personNo email or text notificationGo anywhere else
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September 2023 by Sophia Farricielli
You guys are so unhelpful
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August 2023 by Natalia Dabdoub
I made an appointment and they got me shortly after. I went to get my blood drawn and I’m deathly afraid if needles. Saul was the one in charge of drawing my blood and he did a phenomenal job. Best blow draw I’ve ever had. He was patient with me and gentle and helped calm my nerves. On top of that Saul did the draw and it was painless. I didn’t feel a thing. So much so that I asked if he even drew blood. For someone who is so afraid he did a wonderful job!!!!!
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March 2023 by Wenhan Z.
Every single time, my experiences are bad with them. I don't understand why my pcp chooses them
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March 2023 by Holy. G.
Very bad costumer service - would not recommend I go here once a month and they are always late. They say they will give you a text or call, but you usually get neither. I've missed my appointment a couple of time because of this, even though I was there. I have gotten some good people, but today I had a very, very rude lady. Just before I went in, I witnessed her being extremely rude and passive aggressive towards another costumer. It left me very unsettled, and she was a bit rude to me as well. I highly discourage going here.
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March 2023 by Wendy A.
This place is so rude to patients. Elicia barked at us that we missed our appointment in a waiting room full of people when we were in the waiting room within a minute of receiving a text to enter the waiting room. So unnecessary. My elderly mother who has cancer also had a very poor experience here.
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January 2023 by Ashley Shoshan
AVOID at all cost! What I walked into was pure and utter chaos. I am 7 months pregnant and was fasting 10 hours prior to my appt. I arrived on time and found a line of frustrated elder and special needs people who could not navigating gate the kiosk for self check in. They ended up cancelling my appt because I couldn’t check in on time. People were crying, confused, and desperate for help from the quest staff, which never came. 30 min after arrival we were able to find a live person, who explained to me that they cancelled my appt and I would be switched to a walk-in, but might he waiting all day….pregnant…fasting… As I sat there nervous, starving, worried about my baby, my husband luckily was able to find an open appt at the West Hills clinic. I wish I never went to this place and cannot imagine a worse experience.When I told my doctor what happened, she was furious. That should never happen for anyone fasting, especially if you are pregnant.Quest is being cheap by cutting admin and replacing with terrible and dangerous kiosk check-ins that only add delays, confuse the elderly/special needs, and cause pregnant people to fast well beyond safe limits.I urge anyone reading this to go elsewhere!
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January 2023 by Mark B.
Let me save you sone time... DO NOT GO HERE!!! CHIISE ANOTHER LAB. Every single time I schedule an appointment here, they are a minimum 45 minutes late. They usually end up with one tech taking blood, yet allow people to keep making APPOINTMENTS. Yes APPOINTMENTS!! Just terrible. Today was last draw. Whoever manages that place needs a new profession. STOP ALLOWING APPOINTMENTS IF YOU CANT STAFF!!! Learn your job!!!!!!!!
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October 2022 by Agrim Pathak
I've been here around 3 times since Covid. I showed up right on time for my appointments and they still make you wait 25-30 minutes before serving you.
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September 2022 by Hess B.
Not sure why so many negative reviews. My experience was fantastic! I arrived on time, checked in using the text message they sent, didn't have to use the pad in reception. Waited less than 5 mins before being called in. The blood test was the quickest and least painful I've ever had. I chose to lay down as I get light headed. It's was very quick and very professional. Very nice and polite nurse, she was great! I'll definitely return for future tests.
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September 2022 by Jane McCarthy
Made an appointment.. doctor faxed over authorization and was confirmed they received it… go to appt. (Scheduled time)… wait an HOUR finally call me in.. girl disappears for 15 more minutes ..comes back and says we didn’t get authorization … call doctor yes was faxed and yes confirmed.. Quest lost it. Didn’t get blood draw! Worst experience at a lab ever! NOT going back…..hello UCLA!!
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September 2022 by concretecolorist
Long wait time even though I had an appointment crowded waiting room with uncomfortable chairs no one checks you in you have to check in to a computer.
