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September 2023 by Melinda Thompson
I started using Southcoast in 2019 and only this year did I think I started to make some progress. Southcoast was receiving copies of all documentation the IRS sent out and they would contact me with next steps and updates. The last few months I’ve had no phone calls or emails returned. I am now using another tax attorney that states that Southcoast must have removed themselves as Power of Attorney for me. I now have a lien from the IRS and Southcoast has been unresponsive. I did reach out to Ryan on July 7th and spoke with him, but was not aware that they were no longer acting as my attorney. I was working with Alyson and Ryan and after all is said and done they did not resolve my case and I still owe the IRS thousands of dollars. I am now working to get a full refund through my bank and was able to get my first payments returned to me through USAA, but the remaining $2,275 . I realize now the fastest way to get a response is to actually write this review. Maybe SCTR should take the time they are trolling reviews and responding to actually focus that time on customers. I know have to start all over in the process with the new company Timberland out of Denver and so far they have been great. South Coast Tax Resolution PLEASE REFUND the money I spent since I have now had to pay the same amount to another company.
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July 2023 by Katrina
I'm 58 and working with this company was the worst experience ever. I first contacted them in 07-20 and had a phone consultation with Randy Richardson. He asked me a few questions about my income and expenses then assured me that I "easily qualified" for the "fresh start program" the IRS offered. Foolishly, I believed him and initiated services. Communication with their office was extremely poor from the start. They rarely answered their phone and almost never returned phone calls. Whenever I was able to talk to someone I was given conflicting information. Months would pass with absolutely no progress on my case. Upon confronting the owner, Ryan he blamed this lack of progress on the pandemic. But upon challenging him further, he finally said he "couldn't apologize enough". He said it had been a "crazy year". After numerous and lengthy delays, I filed a complaint with the AG's office in CA. Well, that got their attention but unfortunately there was still no substantive action. Fast forward to Spring of this year and ultimately, nearly three full years later the offer in compromise for the IRS was denied for insufficient information. So after paying thousands to this incompetent company and waiting 32 months I was back to square one. They have the audacity to advertise on Christian radio only to rob you blind. It's beyond unprofessional and certainly not Christian. I've started over now with a tax attorney here in Ohio and their staff had a new offer in compromise submitted within a few weeks. There is just no excuse whatsoever for the way this company operates. Avoid them completely.phone calls.
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September 2022 by Martina Childers
I was so in hopes that the reviews for this company stood for what they would do for me. I hired them right before the pandemic so things did not move very quickly. That was OK but Now I can't even get them to call me back Or answer my emails. This is devastating to my family after paying a large amount to them to help us.
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September 2022 by Dee P
Our tax issues were daunting, debilitating and devastating. We had tried working with other firms over the years, but they lacked everything South Coast Tax Resolution stands for and delivers. R*** and his team of professionals gave us personal attention and treated us with kindness and respect, so we felt like family from the start. On the very first phone call they put our fears to rest and gave us the confidence that we needed to believe our situation wasn't too far gone. They cared about every detail and us as human beings and their consultation was fueled by integrity, honesty, expertise and hard work. Their deep-rooted desire to help restore lives is what sets them apart from the rest. We were thrilled when they settled our debt with the IRS for .06 cents on the dollar! We didn't know how to get our lives back, but South Coast Tax rolled up their sleeves and navigated the waters for us. We are forever grateful for the high level of care and guidance they gave us each and every step of the way. If you have tax issues, we understand how scary it is, but the only way to deal with them and see incredible results is working with Ryan and his amazing team at South Coast Tax!
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August 2022 by Colleen Coley
My husband and I are so grateful to have found your company to assist us in filing our taxes. After everything going on these past couple years, it was a breath of fresh air to have such courteous and professional service in dealing with the IRS. Ryan treated us like family, and took all the stress out of filing. We will absolutely be seeing you again next year Ryan, and recommend your company to anyone in need of tax assistance!
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August 2022 by David H.
Beware. This business is currently in litigation for breach of fiduciary duty and malpractice. Ventura county case 2022SC005545. Look it up!
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June 2022 by Brooke Sorum
I came to South Coast Tax Resolution in a mess and scared out of my mind. I could not make heads or tails with the tax issues I created for myself over the years. My initial conversation with Ryan instantly put my anxiety to ease. He explained the process and broke it down so I understood it completely. He was able to get my past years taxes done and then settle my account with the IRS. South Coast Tax gave me my life back, they really went above and beyond for me and made me feel valued. This is a company I will continue to use for my future returns as I know I will always be taken care of. Thank you South Coast Tax, THANK YOU!
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May 2022 by Cody J.
In reply to their comment on my low star rating: Actually I’m reviewing you on behalf of my parents who are older and less equipped with technology. I was only originally going to leave you a low star rating to give you the benefit of the doubt, but your propaganda-esque reply warranted one of its own. You blame your competition for your inability to provide good service. Your arrogance is appalling, do you think you are so incapable of mistake that you cannot get a single bad review? Pride is quite unchristianly of you. You did not, at the least, treat my parents like family, else you would reply to them in a timely manner. You leave them without answer until the time is up or its already too late. I would hate to be your family if that’s how you treat them. You can reply to reviews but you can't respond to your own clients. Your professionalism has declined greatly this year. The quality of service is a joke. Moreover, as you claim, if you know everyone of your clients by name, then that implies you don’t have an extreme amount of clients. Therefore, why are you leaving some clients, such as my parents, hanging? You can’t be too busy, considering you know them all by name. You have poor customer service and you make multiple avoidable mistakes. You have absolutely no accountability for your actions and that is why you become so defensive at a negative review. This obviously indicates you will not learn from your mistakes since you cannot acknowledge them. To anyone else reading this, I recommend you stay far away from them. They will never get better and I wouldn’t wish these terrible experiences and the unwarranted stress they have caused my parents onto anyone. My parents were too nice to say anything themselves so I felt the need to warn others. Thank you.
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June 2021 by Dawn Thornton
They are good at what they do. I've been having to use them for years.
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February 2021 by Jessica Brown
I was at a total loss with my tax problems and then I heard about South Coast Tax on a Conservative Christian program and I knew that there was hope for me and my husband. We had many years of unfiled tax returns and received notices from the IRS. I called and spoke with Randy about this and after talking with him he laid out a plan to get our taxes back in order. This is a small Christian owned Company and the way they treated me shows this. In the end they filed all our taxes and we were able to settle with the IRS for a lot less than we owed. I want to thank the owner Ryan, and Randy and Sandy for being patient with me and taking care of our tax issue.
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February 2021 by Dominique LaFortune
I heard an ad for South Coast Tax Resolution (SCTR) on Sirius XMin 2018while driving home from work. The voices in the ad sounded so soothing and for some reason I felt compelled to write the number down and told myself I would call when I got home.You see I had made some seriously poor financial mistakes in 2014-2016. Those financial mistakes caused me great anxiety, stress, guilt, regret and most of all SHAME. I was a prisoner of my errors with the IRS and there was no help in sight.The truth is I owed the IRS over $250K and I had no idea how I could even begin to address it. So I avoided dealing with it all together. I buried my head in fear of garnished wages and levied accounts. As a single Mom, those thoughts kept me up most nights. How could I provide for my child if the IRS garnished my wages?? What if I end up homeless?? So many what ifs ran thru my mind on a daily basis.As I promised myself that day I called SCTR late that evening, it was 8pm EST so I thought for sure no one would answer and before anyone could pick up I hung up the phone...again the shame caused me to want to hide. I got a call back immediately and it was Ryan Born who asked me some questions and immediately put me at ease to at least tell him my truth. I later learned the company is in the west coast and it was only 5pm their time (LOL).From that day I knew I found the team who could help me. In the following days he devised a strategy and timeline for me to follow so we could get to the bottom of the pile of mess I had created/avoided. Over the course of the journey Ryan and his team were consistent, professional and optimistic even when I was full of doubt. SCTR has a culture of positivity and optimism no matter what! I leaned on them and after time I too got on the positive boat! Ryan is a GENIUS and a master at his craft! He's also a great teacher with an ability to chunk down the technical parts of the IRS into bite size lay man terms. In the end I received a letter from the IRS ACCEPTING my offer in compromise. It was the BEST news ever!! I spent years not knowing where to turn and who to trust. I will forever be indebted to Ryan and his AMAZING team. They are AWESOME!! He is not only my tax guy but he's a dear friend who I'm honored to know, sincerely!! I am proud to write this review and would shout my experience from any roof top!! SCTR is the BEST at handling outrageous and even not so outrageous IRS issues! Hire them and thank me later :)Kind RegardsDr. Dominique LaFortune
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December 2020 by Andrea James
You hear so much hype about these tax resolution companies. I called a few before deciding on south coast tax, the other companies all made me feel like a l**** and that the IRS was coming for my first born if I didn't pay their fee right then and there. My husband heard the owners on Christian radio and told me to call them. What a difference! They were profession, respectful and laid out my options to fix my tax issue. I am happy to say that with their help my tax issues are a thing of the past. My husband and I also have a SBA loan that we are having trouble with and now that the tax issue is fixed they are helping us get a settlement offer with the SBA. Thank you Ryan, Randy and the rest of the group.
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November 2020 by Michael Sanders
I have to say that I am the type of customer that is hard to please. I expect service to be top notch when I am giving someone my hard earned money. South Coast Tax not only met, but exceeded my expectations. I am not going to get into my personal tax issues here, but let's just say it was a mess that I thought would haunt me the rest of my life. With the help of Ryan, Randy and the rest of the team they cleaned up my tax issue for good, and put me in a position where I did not have to pay the IRS what I owed and they can't come after me.
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October 2020 by Lance Whitmore
Wow, these guys really knocked it out of the park! I was referred to them by a friend and so glad I called and didnt just pay what was told to me by the IRS. The whole process was pretty simple, but I had to make sure I did all the things Ryan needed from me. A few steps I was a little unclear on and with a quick conversation he explained things at a pace I could understand. He is such a great guy and you can tell the excitement he gets when he is working out the details. If you are ever in need, seriously call them!
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September 2020 by Diane L.
As a result of a family financial crisis a few years ago, we ended up with a substantial IRS debt hanging over our heads. Tragically, my husband of 24 years then died suddenly following an auto accident. I was desperate with grief, and added to that, had tremendous anxiety about my IRS problem. That's when I reached out to the wonderful people at South Coast Tax Resolution and they handled everything for me. They worked with the IRS and were able to reduce the large amount I owed to nearly nothing. From the bottom of my heart, I thank Ryan and Sandy especially, for their patience and care dealing with a grief-stricken widow and lifting the tremendous IRS burden off me. I highly recommend them.
